business owner operator resume example with 8+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
Skills
Compensation/benefits administration
Schedule management
Customer retention
Performance improvements
Recruiting and Hiring
Purchasing and planning
Profit and loss accountability
Supervision and training
Cost analysis and savings
Sound judgment
Business Operations
MS Office
Team Management
Budgets
Invoice Generation
Supervision
Organization
Project Organization
Planning and Coordination
Billing Adjustments
Acccounts Receivable
Customer Service
Inventory management
Experience
03/2019 to Current
Business Owner/OperatorAdventist Health System – Lake Placid, FL,
Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
Supervised and led 3 department managers while overseeing performance and productivity of all employees.
Promoted profitability of construction business by tracking performance indicators and driving corrective action.
Directed all day-to-day operations of office facility to provide safe and enjoyable guest experience.
Facilitated HR operations, which included strategic workforce planning, performance management, staffing and administration of benefits.
Hired and mentored core start-up team, working to outline initial company policies and procedures.
Generated reports detailing project information and predictions.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Limited financial discrepancies, reviewing and approving billing invoices and expense reports.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Identified client business and operational needs and introduced services to provide solutions.
Set sales budget for all prime costs, loss of goods and controllable items to improve cash flow.
02/2010 to 09/2011
Customer Service Representative/Assistant Floor ManagerAllied Computer Svc – City, STATE,
Evaluated customer account information to assess current issues and determine potential solutions.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Set up and activated customer accounts.
Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Maintained revenue streams by exhausting every option before offering refunds.
Delivered high level of service and support to each customer, paving way for future business opportunities.
Worked with managers to develop service improvement initiatives.
Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
Consulted with customers to determine best methods to resolve service and billing issues.
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
Reviewed account and service histories to identify trends and issues.
Documented conversations with customers to track requests, problems and solutions.
04/2004 to 07/2008
Property ManagerKerr Properties Inc. – City, STATE,
Reviewed all leases to guarantee proper level of service for tenants.
Compiled and conveyed all operational and financial data to regional manager.
Maintained accurate records of all correspondence with and from tenants.
Coordinated general maintenance and major repairs to keep facilities operational and attractive.
Inspected properties regularly to identify deficiencies and schedule repairs.
Disbursed petty cash to engineering staff and property personnel.
Implemented business strategies to maximize tenant satisfaction and reduce vacancies.
Established and implemented leasing goals while managing effective lease expiration program.
Maintained tenant relations with regular tenant visits and phone calls.
Managed overall tenant relations, including promoting tenant satisfaction and streamlining services delivery.
Regularly updated asset management staff regarding leasing and property status.
Handled resident complaints and expedited all maintenance requests.
Monitored common areas for cleanliness and safety.
Updated tenant and unit information to keep current in housing database.
Monitored and documented all income, including delinquencies.
Oversaw daily operations, maintenance and administration of various properties.
Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
Conducted apartment tours for potential tenants and answered any questions.
Collected and maintained careful records of rental payments.
Conducted annual re-examination appointments and housekeeping inspections.
Managed routine maintenance and emergency response services provided by contractors and vendors.
Contacted and followed up with tenants on renewal notices.
Solicited and analyzed bids for repairs, renovation and general maintenance.
Executed leases with new and returning tenants, collecting all pertinent information including background investigations and credit checks.
Monitored all infrastructure and building expenses and reviewed and approved invoices.
Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
Implemented processes to provide residents benefits of clean, safe and well-maintained community.
Reviewed completed applications and assessed household information against file history and program regulations.
Contacted tenants to collect overdue rent or to discuss other important issues.
Managed all day-to-day activities involving tenants, subcontractors and property management.
Education and Training
Expected in 06/2001 to to
Associate of Applied Science: Pharmacy Apollo College - Portland , OR GPA:
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Resume Overview
School Attended
Apollo College
Job Titles Held:
Business Owner/Operator
Customer Service Representative/Assistant Floor Manager