Officially, entering the automotive transmission diagnostic, repair and rebuild industry at 19 years old as a clean up man/R&R man in 1972 or 1973 because of a transmission breakage problem. As soon as an opportunity was available: taking advantage and start becoming an experienced professional transmission diagnostician and mechanic. Opening a 1 bay, 4 jack stand, one jack transmission repair shop In 1981. Eventually purchasing 1 acre of land and built a custom building specifically for the sole purpose of performing transmission work.
Another job performed was as a salesman, to take as much time as needed to educate each customer why the repair suggesting was in their best interest. Provide outstanding customer service.
Also, as a hardworking and dedicated professional with over 30 years of experience in managing, communicating with, and leading mechanical and office work forces.
Skills
Transmission Repair
Diagnostic skills
Electrical experience
Overseeing garage operations
Preventive maintenance services
Troubleshooting skills
Customer Relations
Preparing work orders
Hydraulic Systems
Electrical Systems
Repair
Automotive Maintenance
Installations and repairs
Inspecting vehicles
Ticket writing
Business administration
Work History
Business Owner/Operator, 03/2020 - Current Old Pro Repairs – City, STATE,
Oversaw all shop operations including office procedures and policies, handled 20 plus customers per day in person or via phone, managing up to 8 employees, performing mechanical duties from 1981 to present owning automotive transmission shops (two) (owner and mechanic in different towns).
Repairing American, foreign and light trucks to repair transmissions and electrical systems.
Broke down complex transmission mechanical information into simpler parts for individuals with little or no understanding of system operations.
Inspected damaged vehicles to estimate repair labor cost and required parts expense.
Explained estimates and determined repair timelines to manage customer expectations.
Repaired brake, exhaust, electrical and other systems related to transmissions for foreign and domestic automotive brands.
Served customers friendly, efficiently, following outlined steps of service.
Completed durable assemblies and subassemblies with hand and power tools.
Followed outlined specifications to implement effective assembly plans.
Identified transmission and engine malfunctions by performing tests via diagnostic scanner with digital hydraulic troubleshooting capabilities.
Troubleshot-diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees and online knowledgebase.
Test drove vehicles to determine problems and test repairs.
Mastered hydraulic, electrical and mechanical transmission systems including training new employees on proper procedures.
Responded to customer telephone calls, emails including in-person requests for assistance.
Diagnosed malfunctions and developed effective resolutions with minimal oversight.
Business Owner/Operator, 08/2014 - 05/2019 Danny's Smartphone Repair Specialist – City, STATE,
Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.
Accurately and efficiently installed equipment, including various smartphone parts and screens.
Maintained inventory of repair supplies and ordered parts as needed.
Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
Reviewed technical documentation to complete equipment maintenance and repair.
Calculated materials and time needed for each job.
Maintained schedule of appointments with eye for both quality and speed of service.
Completed troubleshooting of malfunctions and diagnosed issues.
Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
Stayed current with market trends to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
Business Owner Operator, 09/1980 - 02/2006 Danny's Allstar Transmissions Inc. – City, STATE,
Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
Put together realistic budgets based upon costs and fees for effectively operating business.
Inspected and tested equipment, machinery and components to diagnose issues, recognize defects and determine appropriate repairs.
Worked on American, foreign and trucks vehicles to repair engines, transmissions and electrical systems.
Maintained awareness of vehicle market trends to assess customer demands and budgets.
Inspected damaged vehicles to estimate repair labor cost and required parts expense.
Explained estimates and determined repair timelines to manage customer expectations.
Maintained fleet vehicles in good working order by following preventive and corrective maintenance schedules according to OEM.
Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
Delivered product on time or communicated with customer on delivery date to customer locations within specific timeframes.
Monitored all company inventory to ensure stock levels and databases were updated.
Used coordination and planning skills to achieve results according to schedule.
Delegated jobs to subordinates and monitored quality of work.
Completed customer orders and warranty services according to manufacturer specifications.
Responded to customer telephone calls, emails and in-person requests for assistance.
Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
Diagnosed malfunctions and developed effective resolutions with minimal oversight.
Broke down complex mechanical information into simpler parts for individuals with little or no understanding of system operations.
Supervised and mentored 7 team members and facilitated daily service operations to drive business growth.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
Consulted with customers to assess needs and propose optimal transmission repair solutions.
Applied human resources expertise to optimize hiring, training and performance.
Reconciled daily sales, returns and financial reports with DOS and Microsoft.
Education
: Automotive Electricity , Expected in - Indian River State College - Ft. Pierce, FL, GPA:
Auto Transmission Cert: Automotive Repair, Expected in 02/2021 - Automotive Service Excellence - Aguadilla, PR, GPA:
No Degree: Paintless Dent Removal , Expected in 2016 - Smooth A Dent - Jacksonville Fl , GPA:
Associate of Arts: Internet Technology , Expected in 06/2014 - University Of Phoenix - Tempe, AZ GPA:
No Degree: Business, Expected in 1998 - Summit Business Systems - California , GPA:
High School Diploma: , Expected in 06/1971 - Walter Johnson HS. - Rockville, MD, GPA:
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