Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Officially, entering the automotive transmission diagnostic, repair and rebuild industry at 19 years old as a clean up man/R&R man in 1972 or 1973 because of a transmission breakage problem. As soon as an opportunity was available: taking advantage and start becoming an experienced professional transmission diagnostician and mechanic. Opening a 1 bay, 4 jack stand, one jack transmission repair shop In 1981. Eventually purchasing 1 acre of land and built a custom building specifically for the sole purpose of performing transmission work.

Another job performed was as a salesman, to take as much time as needed to educate each customer why the repair suggesting was in their best interest. Provide outstanding customer service.

Also, as a hardworking and dedicated professional with over 30 years of experience in managing, communicating with, and leading mechanical and office work forces.


Transmission Repair

  • Diagnostic skills
  • Electrical experience
  • Overseeing garage operations
  • Preventive maintenance services
  • Troubleshooting skills
  • Customer Relations
  • Preparing work orders
  • Hydraulic Systems
  • Electrical Systems
  • Repair
  • Automotive Maintenance
  • Installations and repairs
  • Inspecting vehicles
  • Ticket writing
  • Business administration
Work History
Business Owner/Operator, 03/2020 - Current
Old Pro Repairs City, STATE,
  • Oversaw all shop operations including office procedures and policies, handled 20 plus customers per day in person or via phone, managing up to 8 employees, performing mechanical duties from 1981 to present owning automotive transmission shops (two) (owner and mechanic in different towns).
  • Repairing American, foreign and light trucks to repair transmissions and electrical systems.
  • Broke down complex transmission mechanical information into simpler parts for individuals with little or no understanding of system operations.
  • Inspected damaged vehicles to estimate repair labor cost and required parts expense.
  • Explained estimates and determined repair timelines to manage customer expectations.
  • Repaired brake, exhaust, electrical and other systems related to transmissions for foreign and domestic automotive brands.
  • Served customers friendly, efficiently, following outlined steps of service.
  • Completed durable assemblies and subassemblies with hand and power tools.
  • Followed outlined specifications to implement effective assembly plans.
  • Identified transmission and engine malfunctions by performing tests via diagnostic scanner with digital hydraulic troubleshooting capabilities.
  • Troubleshot-diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees and online knowledgebase.
  • Test drove vehicles to determine problems and test repairs.
  • Mastered hydraulic, electrical and mechanical transmission systems including training new employees on proper procedures.
  • Responded to customer telephone calls, emails including in-person requests for assistance.
  • Diagnosed malfunctions and developed effective resolutions with minimal oversight.
Business Owner/Operator, 08/2014 - 05/2019
Danny's Smartphone Repair Specialist City, STATE,

Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.

  • Accurately and efficiently installed equipment, including various smartphone parts and screens.
  • Maintained inventory of repair supplies and ordered parts as needed.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Calculated materials and time needed for each job.
  • Maintained schedule of appointments with eye for both quality and speed of service.
  • Completed troubleshooting of malfunctions and diagnosed issues.
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Stayed current with market trends to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
Business Owner Operator, 09/1980 - 02/2006
Danny's Allstar Transmissions Inc. City, STATE,
  • Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
  • Put together realistic budgets based upon costs and fees for effectively operating business.
  • Inspected and tested equipment, machinery and components to diagnose issues, recognize defects and determine appropriate repairs.
  • Worked on American, foreign and trucks vehicles to repair engines, transmissions and electrical systems.
  • Maintained awareness of vehicle market trends to assess customer demands and budgets.
  • Inspected damaged vehicles to estimate repair labor cost and required parts expense.
  • Explained estimates and determined repair timelines to manage customer expectations.
  • Maintained fleet vehicles in good working order by following preventive and corrective maintenance schedules according to OEM.
  • Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Delivered product on time or communicated with customer on delivery date to customer locations within specific timeframes.
  • Monitored all company inventory to ensure stock levels and databases were updated.
  • Used coordination and planning skills to achieve results according to schedule.
  • Delegated jobs to subordinates and monitored quality of work.
  • Completed customer orders and warranty services according to manufacturer specifications.
  • Responded to customer telephone calls, emails and in-person requests for assistance.
  • Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
  • Diagnosed malfunctions and developed effective resolutions with minimal oversight.
  • Broke down complex mechanical information into simpler parts for individuals with little or no understanding of system operations.
  • Supervised and mentored 7 team members and facilitated daily service operations to drive business growth.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
  • Consulted with customers to assess needs and propose optimal transmission repair solutions.
  • Applied human resources expertise to optimize hiring, training and performance.
  • Reconciled daily sales, returns and financial reports with DOS and Microsoft.
: Automotive Electricity , Expected in
Indian River State College - Ft. Pierce, FL,
Auto Transmission Cert: Automotive Repair, Expected in 02/2021
Automotive Service Excellence - Aguadilla, PR,
No Degree: Paintless Dent Removal , Expected in 2016
Smooth A Dent - Jacksonville Fl ,
Associate of Arts: Internet Technology , Expected in 06/2014
University Of Phoenix - Tempe, AZ
No Degree: Business, Expected in 1998
Summit Business Systems - California ,
High School Diploma: , Expected in 06/1971
Walter Johnson HS. - Rockville, MD,
  • Licensed owner/operator - 1981 to present.
  • Transmissions , ATRA - 1982-2006
  • Transmissions, Transgo Research - 1981 - 2006

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School Attended

  • Indian River State College
  • Automotive Service Excellence
  • Smooth A Dent
  • University Of Phoenix
  • Summit Business Systems
  • Walter Johnson HS.

Job Titles Held:

  • Business Owner/Operator
  • Business Owner/Operator
  • Business Owner Operator


  • Some College (No Degree)
  • Auto Transmission Cert
  • No Degree
  • Associate of Arts
  • No Degree
  • High School Diploma

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