business owner operator resume example with 20+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary
Motivated business professional bringing 17 + years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members.
Skills
Innovative Business Management and Development
Years of Experience in Customer Service, Exceptional Service Standards and Customer Retention
Creative and highly motivated to succeed
Long History of Employee Performance Management, Training and Skill Development
Excellent Communication Skills
Focused on Client and employee centered Improvement Initiatives
Work History
08/2006 to Current
Business Owner/OperatorEnjoy – Little Rock, AR,
Monitored staff performance, providing final-say assessment over inquiries.
Fostered CRM initiatives by promoting environment of interpersonal communication and customer service.
Spearheaded business-related aims to meet tactical planning initiatives.
Led screening, hiring and staff scheduling to maintain compliance with group goals.
Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
Cross-trained existing employees to maximize team agility and performance.
Developed and maintained relationships with customers and suppliers through account development.
Delivered feedback to decision-makers regarding employee performance and training needs.
Evaluated employees' strengths and assigned tasks based upon experience and training.
Maximized performance by monitoring daily activities and mentoring team members.
Applied customer feedback to develop process improvements and support long-term business needs.
Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
Worked with marketing teams to create print and online advertisements to bring in new customers.
Optimized team hiring, training and performance.
Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
Created and monitored promotional approaches to increase sales and profit levels.
Consulted with customers to assess needs and propose optimal solutions.
Trained and motivated employees to perform daily business functions.
Trained and motivated employees to perform daily business functions.
Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
Conducted target market research to scope out industry competition and identify advantageous trends.
Achieved sales goals and increased revenue and profits through productive strategy development and organizational leadership.
Trained and coached new and existing employees to boost staff productivity.
Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
01/2003 to 12/2007
Fine Jewelry SpecialistQuad/Graphics, Inc. – Avon, IN,
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Maintained financial accuracy when handling over $30,000 in revenue each day.
Established sale priorities, maintained inventory and monitored monthly sales performance goals.
Trained and developed personnel to improve safety, employee relations and resolve loss issues.
Identified and communicated customer needs to a variety of vendors.
Managed overstocking, restocking and inventory control procedures during daily shift.
Assisted in organizing and attending outside marketing events and networking opportunities.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Utilized exemplary negotiation skills and assure quality customer service standards.
Greeted customers, helped locate merchandise and suggested suitable options.
Balanced and organized cash register and maintained customer account balances.
Displayed merchandise by arranging in appealing ways to boost sales.
Developed extensive conflict resolution skills by diffusing tense situations.
Supported loss prevention goals by monitoring shopper behavior.
Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Provided dynamic service to customers through active engagement and well-honed listening skills.
01/2000 to 12/2003
Store ManagerCingular Wireless – City, STATE,
Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Addressed and resolved strategy issues to support sales management and guide business direction.
Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
Lead Customer Service Sales training for Central Valley Region.
Trained team members in successful strategies to meet operational and sales targets.
Managed store organization, maintenance and purchasing functions.
Kept orderly and accurate accounting records by monitoring sales documentation.
Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
Maintained customer satisfaction with quick and professional handling of product returns.
Examined merchandise to verify correct pricing and attractive displays.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Coordinated weekly conferences with store associates to communicate sales and customer service goals.
Submitted reports to senior management to aid in business decision-making and planning.
Performed nightly store and team performance audits.
Hired, trained and supervised retail team members.
Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
Coached employees and trained on methods for handling various aspects of sales with focus on putting customers first.
06/1996 to 12/2000
Shift SupervisorStarbucks – City, STATE,
Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
Trained, scheduled and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
Generated friendly atmosphere by encouraging employees to greet and speak to customers.
Managed payroll, scheduling, ordering and other back-of-house tasks to drive operations and maximize sales and profitability.
Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
Designed and adjusted work schedules to meet business demands.
Developed coffee beverage menu, recipes, specialty coffee drinks and appropriate menu pricing.
Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within
Education
Expected in to to
Psychology Pre-requisites: General Education Fresno City College - Fresno, CA GPA:
Expected in to to
Worked Toward Bachelor of Science: Psychology University of Phoenix - Fresno, GPA:
Expected in 08/2005 to to
Body Work And Energy Healing Certifications: Holistic Health Body Tune-Up School of Massage - Stockton, CA, GPA:
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