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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Talented business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs. Astute Business Owner with 20 years of experience in operations management, competitive analysis and financial management. Demonstrated success in business and customer service. Talented in capitalizing on new trends and technologies to boost business initiatives and reach sales objectives. Determined Business Owner with commitment to excellence and more than 20 years of experience. Effective collaborator promoting great work ethic. General Cleaner and housekeeper with 20 years of experience carrying out cleaning, laundry and maintenance in commercial environments. Reliable associate with vast knowledge operating industrial cleaning equipment and chemicals. Strong attention to detail with keen eye for facilities presentation, organization and cleanliness. Hardworking cleaning professional well-versed in routine and deep cleaning procedures for diverse needs. Consistently manages rental and residential with no supervision and relative ease.

Accomplishments
  • Supervised team of 10 staff members.
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Skills
  • Customer Relations
  • Strategic Planning
  • Negotiation
  • Staffing oversight
  • Business Development
  • Critical thinking
  • Troubleshooting
  • Creative problem solving
  • Professional telephone demeanor
  • Money handling abilities
  • Stock management
  • Key holder experience
  • Good listening skills
  • Staff Management
  • Cleaning
  • Customer service
  • Organization
  • Leadership
  • First Aid/CPR
  • Reading comprehension
  • Training & Development
  • Employee evaluations
  • Ordering cleaning supplies
  • Cleaning and sanitation
  • Performance improvements
  • Window cleaning
  • Cleaning bathrooms
  • Payroll understanding
  • Folding clean laundry
  • Training and mentoring
  • Vacuuming and sweeping
  • Employee scheduling
  • Safety and compliance
  • Equipment Cleaning
  • Chemical Handling
  • Sanitation Practices
  • Disinfection Practices
  • Adaptability
  • Self-motivated professional
  • Flexible & Adaptable
  • Responsible
  • Computer proficiency
  • Facilities maintenance
  • Work orders
  • Merchandising operations
  • Process and procedure development
  • Strategic selling
  • Merchandising
  • Detail-oriented
  • Supervision
  • Multitasking abilities
  • Sales and Marketing
  • Job inspections
  • Verbal and written communication
  • Organization and Time management
  • Task delegation
  • Invoice processing
  • Stocking bathrooms
  • Payroll administration
  • Cleaning practices
Work History
04/2020 to Current
Business Owner/Operator Carter's, Inc. Glendale, CA,
  • Provided financial management through preparation of bank deposits, returns and transaction reports.
  • Put together realistic budgets based upon costs and fees for effectively operating business.
  • Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
  • Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
  • Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
  • Adhered to safety protocols, resulting in zero complaints, hazards or lost-time accidents.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Collected and bagged garbage from various locations to properly dispose of waste in designated dumpsters.
  • Sanitized toilets, sinks, showers, kitchen surfaces and other high-traffic home fixtures.
  • Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
  • Worked alongside other cleaners to complete sizable jobs in corporate office buildings.
  • Delivered quality customer service to address urgent needs and cleaning requests.
  • Directed implementation of strategic business plans to achieve goals and objectives
  • Mentored newly hired employees to take on responsibilities and tasks with understanding
05/2016 to 06/2020
Cleaning Crew Supervisor Biamby Cleaning Services City, STATE,
  • Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
  • Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
  • Coordinated, directed and monitored cleaning staff in duties by use of manual and electrically powered tools and equipment.
  • Conducted recruitment, interview and selection processes to induct new staff in accordance with business policies.
  • Produced accurate and well planned health and safety risk assessments documenting safe work of cleaning staff.
  • Increased employee performance through effective supervision and training.
  • Evaluated employee performance and developed improvement plans.
  • Communicated repair needs to maintenance staff.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Completed schedules, shift reports and other business documentation.
  • Maintained controls over expenses and inventory for optimal budget tracking.
  • Adhered to safety protocols by enforcing proper equipment usage.
  • Created and implemented training programs to enhance employee performance.
06/2007 to 05/2015
Assistant Store Manager Motherhood Maternity City, STATE,
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
  • Rotated merchandise and displays to feature new products and promotions.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Performed investigations on market flows to identify seasonal trends and forecast consumer needs.
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results
Education
Expected in 05/2008
High School Diploma:
Cape Henlopen High School - Lewes, DE
GPA:
Certifications
  • Licensed Business owner
  • Certified in rental cleaning

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Resume Overview

School Attended

  • Cape Henlopen High School

Job Titles Held:

  • Business Owner/Operator
  • Cleaning Crew Supervisor
  • Assistant Store Manager

Degrees

  • High School Diploma

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