business owner operator resume example with 13+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Experienced business leader with demonstrated strategic planning, problem-solving and team-building abilities. Successful at bringing in and training staff to handle customer and business needs. Motivational, diplomatic and respectful of people from different backgrounds. With a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Skills
Strategic Decision-Making
Verbal and Written Communication
Resources Allocation
Issue Resolution
New Business Development
Work Planning and Prioritization
Employee Training
Relationship Building
Staff Management
Cost Control and Budgeting
Recruitment and Hiring
Employee Motivation
Customer Service Management
Administrative Management
Performance Assessment
Performance Evaluation and Monitoring
Process Improvements
Sales Tracking
Budget Control
Business Leadership
Hiring and Onboarding
Team Leadership
Staff Scheduling
Originality and Creativity
Training Management
Decision Making
Department Oversight
Operations Oversight
Education and Training
Seneca College Toronto Ontario , Expected in 05/1999 ā āBachelor of Arts:Retail Floral Design / Bottany - GPA:
Experience
Weee! - Business Owner/Operator Fremont, CA, 06/2020 - 10/2022
Managed operations budgeting, accounts payable and accounts receivable and payroll.
Supervised company social media and marketing efforts to expand brand awareness and attract new customers.
Mentored and trained new hires on sales techniques and customer service procedures.
Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
Made financial and logistics decisions in best interest of company.
Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
Set pricing structures according to market analytics and emerging trends.
Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
Analyzed financial statements and trends to manage cash flow and make business decisions.
Kept records for production, inventory, income and expenses.
Resolved issues quickly through meticulous research and quick decision-making.
Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Improved company's quality and productivity by streamlining systems and processes.
Developed business from ground up and prepared records and operations for smooth handover to new owners.
Minimized staff turnover through appropriate selection, orientation and training.
Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
Recruited and hired qualified candidates to fill open positions.
Maintained adequate staffing to meet objectives within budget.
Entered time and attendance logs in preparation for payroll.
Assigned tasks to associates to fit skill levels and maximize team performance.
Enforced customer service standards and resolved customer problems to uphold quality service.
Monitored staff performance and addressed issues.
American Society For The Prevention Of Cruelty To Animals - Sales Manager Los Angeles, CA, 06/2016 - 11/2019
Attended trade shows for in-person engagement and network building.
Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
Analyzed business and sales targets using critical problem-solving skills.
Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals.
Executed and created strategic sales plans to expand customer base and extend global reach.
Maintained professional network of potential clients and business opportunities.
Achieved company growth and brand development through market expansion and sales.
Prospected for new business using databases and other strategies to generate sales.
Established new accounts and serviced existing accounts maintaining professional relationships.
Performed sales consultations and educated clients on products and services.
Coborn's - Owner Saint Michael, MN, 11/2013 - 06/2016
Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
Resolved issues quickly through meticulous research and quick decision-making.
Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
Determined pricing for products or services based on costs and competition.
Kept up-to-date on regulatory changes affecting business operations.
Supervised company social media and marketing efforts to expand brand awareness and attract new customers.
Conferred with customers to understand needs and finalize purchase orders.
Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
Mentored and trained new hires on sales techniques and customer service procedures.
Interviewed, trained and supervised employees.
Hosted special events to boost brand awareness and increase community engagement.
Conducted market research activities and competitive analysis to facilitate implementation of aggressive company marketing strategy.
Developed and implemented successful sales strategies to meet business goals.
Managed operations budgeting, accounts payable and accounts receivable and payroll.
Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
Greenery Productions - Floral Department Manager City, STATE, 12/2008 - 11/2013
Delegated assignments and set schedules for effective coverage of floral department needs.
Trained and developed associates to handle customers' needs and manage daily workloads.
Ordered supplies based on space and budget availability, current trends and sales projections.
Communicated clearly and effectively with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement needed.
Ordered and maintained floral inventory and supplies to meet customer demand and offer seasonal varieties.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Collaborated with others to discuss new opportunities.
Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
Resolved issues quickly through meticulous research and quick decision-making.
Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
Executed performance reviews to encourage improved productivity for team members.
Kept records for production, inventory, income and expenses.
Languages
Italian:
Full Professional
Negotiated:
Accomplishments
Master Floral Designer accredited by the American Institute Of Floral Design
Consistently maintained high customer satisfaction ratings.
Owned and operated from the ground up, resulting in sale of highly profitable Medical Clinic.
Created highly effective new program that significantly impacted efficiency and improved operations.
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