business owner operator resume example with 15+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary
  • Trained in starting, owning, and operating an online retail shop.
  • In all areas of professional background always showing excellent multi tasking skills.
  • Salon training in scheduling and etiquette both in person and over the phone.
  • CPR certified
  • Management of medical office training
  • Trained on various computer programs (Medisoft, Microsoft Word, Microsoft Excel).
  • Trained on proper phone/customer service etiquette.
  • Fully trained in all areas of medical records
  • Trained in medical billing and dealing with various insurance companies one on one.
  • Good written communication
  • Business development
  • Maintains strict confidentiality
  • Change and growth management
  • Chart documentation
  • Strong work ethic
  • Leadership and people development
  • Team player with positive attitude
  • Judgement and decision making
Phagans Cosmetology College Grants Pass, OR, Expected in 06/2010 Cosmetology Degree/License : Esthetics, Nail Technology - GPA :
Upper Columbia Academy Spangle, WA, Expected in 2002 High School Diploma : - GPA :
Work History
Des Moines Eye Surgeons - Business Owner/Operator
West Des Moines, IA, 08/2009 - Current
  • Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
  • Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
  • Developed and grew social media to 18k followers on multiple platforms, answering all customer service messages, questions, and comments.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Conducted target market research to scope out industry competition and identify advantageous trends.
  • Capitalized on social media platforms to increase market awareness.
Devereux - Ophthalmic Medical Technician
Mount Royal, NJ, 07/2013 - 06/2014
  • Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
  • Instructed patient in care of use of various types of contact lenses, demonstrating insertion, removal and cleaning.
  • Measured corneal curvature using keratometer to determine axis and extent of astigmatism.
  • Applied eye medications and drops to dilate pupils in preparation for examinations.
  • Used Lensometer to measure and record lens power of existing prescriptive spectacles.
  • Conducted Goldman and Humphrey Visual Field Testing as part of overall vision evaluation.
  • Conducted binocular disparity tests to assess depth perception.
  • Worked well with patients, staff and manufacturer representatives to carry out successful office- and patient-related work each day.
  • Assessed patients for eye issues and checked visual acuity, color plates and papillary function.
  • Directed patients to exam rooms for initial evaluations and intake to aide physicians with carrying out efficient appointments.
  • Cleaned or sterilized ophthalmic or surgical instruments.
  • Identified issues during preliminary exam and addressed concerns with physician.
  • Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
Cardiology Consultants - Medical Records Specialist
City, STATE, 11/2007 - 11/2009
  • Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
  • Filed records for timely retrieval.
  • Posted medical records promptly upon accurate assembly and analysis.
  • Collected and organized medical records and bills.
  • Kept accurate log of requests for medical information and records.
  • Processed medical records requests from outside providers according to facility, state and federal law.
  • Maintained patient records in compliance with security regulations.
  • Accurately pulled patient records for upcoming appointments and procedures.
  • Reviewed recordkeeping procedures for patients and doctors.
  • Maintained patient charts and accurately recorded new information.
  • Delivered charts to assigned areas of hospital by following established routing procedures.
  • Created new medical records and retrieved existing medical records by gathering appropriate record folders and contents and assigning and recording new record numbers.
  • Reviewed charts and flagged incomplete or inaccurate information.
  • Maintained patient confidence by keeping patient records information confidential.
Inspired Solutions, Inc - Manager/Medical Billing Specialist
City, STATE, 06/2006 - 12/2007
  • Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
  • Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
  • Communicated with insurance providers to resolve denied claims and resubmitted.
  • Prepared billing statements for patients and verified correct diagnostic coding.
  • Reviewed patient records, identified medical codes and created invoices for billing purposes.
  • Identified and resolved patient billing and payment issues.
  • Precisely evaluated and verified benefits and eligibility.
  • Communicated with patients for unpaid claims for HMO, PPO and private accounts and delivered friendly follow-up calls for proper payments to contracts.
  • Precisely completed appropriate claims paperwork, documentation and system entry.
  • Maintained and updated collections tracking spreadsheet to help organize payment information.
  • Trained new employees on multiple medical billing programs and data entry software.
  • Located errors and promptly refiled rejected claims.
  • Posted and adjusted payments from insurance companies.
  • Printed and reviewed monthly patient aging report and solicited overdue payments.

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Resume Overview

School Attended

  • Phagans Cosmetology College
  • Upper Columbia Academy

Job Titles Held:

  • Business Owner/Operator
  • Ophthalmic Medical Technician
  • Medical Records Specialist
  • Manager/Medical Billing Specialist


  • Cosmetology Degree/License
  • High School Diploma

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