LiveCareer-Resume

business owner operator resume example with 11+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Skills
  • Verbal and Written Communication
  • Work Planning and Prioritization
  • Issue Resolution
  • Administrative Management
  • Goal Setting
  • Performance Assessment
  • Performance Evaluation and Monitoring
  • Budget Control
  • Team Leadership
  • Staff Scheduling
  • Quality Assurance
Experience
Business Owner/Operator, 12/2019 - 11/2022
Hyatt Cleveland, OH,
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Managed operations budgeting, accounts payable and accounts receivable and payroll.
  • Resolved issues quickly through meticulous research and quick decision-making.
  • Conferred with customers to understand needs and finalize purchase orders.
  • Kept records for production, inventory, income and expenses.
  • Kept up-to-date on regulatory changes affecting business operations.
  • Set pricing structures according to market analytics and emerging trends.
  • Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
  • Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
  • Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
  • Determined pricing for products or services based on costs and competition.
  • Developed business from ground up and prepared records and operations for smooth handover to new owners.
Gallery Host, 01/2017 - 05/2019
Grocery Outlet Oakland, CA,
  • Responded to guests, including email, telephone and in-person inquiries.
  • Resolved guest challenges and complaints by applying resourceful and actionable solutions.
  • Greeted arriving guests to provide assistance and facilitate check-ins.
  • Provided guest assistance and information regarding local attractions and points of interest.
  • Investigated guest complaints and utilized critical thinking to foster expedient resolution.
  • Assisted guests in answering questions and completing check-in and check-out processes.
  • Streamlined daily operations, including check-in and check-out processes, to increase efficiency and satisfaction.
  • Answered guest inquiries regarding hotel offerings and services.
  • Maintained guest satisfaction and loyalty demonstrated through multiple online reviews.
  • Recommended local area establishments or services to suit guest interests and plans.
  • Maintained positive working relationship with fellow staff and management.
  • Effectively managed online galleries to quickly receive and upload information while accurately tracking sales.
Assistant Store Manager, 01/2014 - 01/2017
Hajoca Corporation Colorado Springs, CO,
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Handled scheduling for store shifts to achieve adequate staffing.
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making.
  • Analyzed inventory trends to guide product ordering and develop sales promotions to minimize overstock.
  • Boosted sales through attractive merchandise presentation, competitive pricing and adequate inventory.
  • Measured goal achievement by evaluating daily cash flow, reviewing sales reports and producing financial statements.
  • Created engaging merchandise presentations to motivate impulse purchases.
  • Scheduled staff to assign employee shifts according to departmental and business needs.
  • Coordinated merchandising by planning floor layouts and displays, guiding resets and directing sales signage placement.
  • Recruited, interviewed and hired qualified employees to provide top-quality service.
  • Oversaw inventory receiving, stocking, pricing and returns by coordinating with vendors and directing employees.
  • Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business.
  • Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
  • Assisted customers, answered questions and resolved problems for stellar customer service.
  • Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Reviewed inventory and sales records to prepare reports for management and budget departments.
  • Supervised cashiers in processing credit, debit and cash payments to streamline sales.
  • Oversaw coaching and guidance of store employees to foster advancement in work operations.
  • Maintained inventory by checking merchandise to determine levels.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
Assistant Store Manager, 11/2010 - 01/2014
Wet Seal City, STATE,
  • Analyzed inventory trends to guide product ordering and develop sales promotions to minimize overstock.
  • Handled scheduling for store shifts to achieve adequate staffing.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making.
  • Recruited, interviewed and hired qualified employees to provide top-quality service.
  • Coordinated merchandising by planning floor layouts and displays, guiding resets and directing sales signage placement.
  • Boosted sales through attractive merchandise presentation, competitive pricing and adequate inventory.
  • Measured goal achievement by evaluating daily cash flow, reviewing sales reports and producing financial statements.
Education and Training
Bachelor of Science: Business Administration And Management, Expected in 2019
-
Strayer University - Washington, DC,
GPA:
Status -

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Resume Overview

School Attended

  • Strayer University

Job Titles Held:

  • Business Owner/Operator
  • Gallery Host
  • Assistant Store Manager
  • Assistant Store Manager

Degrees

  • Bachelor of Science

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