LiveCareer-Resume

business owner operator resume example with 10+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Skills
  • Exceptional Customer Service
  • Business Operations
  • Law Enforcement
  • Organized And Detail-Oriented
Education
American Military University Charles Town, WV, Expected in : Arts And Sciences - GPA :
Robert Morris College Chicago, Expected in 2004 Certificate of Medical Assisting : Medical Assisting - GPA :
VIRGINIA STATE POLICE Chesterfield,Va, Expected in 08/2006 Certified Dispatcher with DCJS/NCIC/VCIN : - GPA :
Rich South High School Richton Park, IL, Expected in 05/2002 High School Diploma : - GPA :
Work History
Ntb - Business Owner/Operator
Waldorf, MD, 02/2021 - Current
  • Increased sales profits by 30% since inception of business.
  • Scheduled, updated and maintained product preparations and customer promotions.
  • Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Employed prompt decision-making and in-depth research to resolve issues.
  • Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
  • Conducted target market research to discover customer needs and analyze competitor trends.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Supported customers continuously from sales process to product set-up and use.
  • Addressed each customers' needs and wants to recommend suitable product options.
  • Processed and tracked orders and shipments to verify accurate and on-time delivery of products.
  • Created clear, precise and properly detailed product and service information on company website.
  • Resolve customer disputes courteously to enhance customer satisfaction.
  • Created promotional campaigns to boost sales and drive customer loyalty.
  • Implemented marketing campaigns to increase customer engagement and sales.
  • Established and maintained e-commerce website to promote and sell products.
Pottery Barn Kids - Sales Associate
City, STATE, 04/2018 - 06/2020
  • Store has closed due to COVID pandemic
  • Pottery Barn Kids is a high end furniture and children's store
  • The parent company is Williams Sonoma Inc, based out of San Francisco California
  • I responsibly provided exceptional customer through friendly, knowledgeable assistance on the sales floor and at the cash wrap
  • Assisted customers with finding their merchandise
  • Replenished items on the sales floor and made stock checks for other sales associates
  • Completed customer's transactions at the cash register quickly and efficiently.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Engaged with customers to build rapport and loyalty.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Solved customer challenges by offering relevant products and services.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Contributed to team objectives in fast-paced environment
York-Poquoson Sheriffs Office - Emergency communications operator
City, STATE, 11/2011 - 05/2015
  • Efficiently perform a variety of law enforcement and support services that include the following examples:
  • Emergency communications operator
  • Property and evidence support and crime prevention coordination
  • Operate police our communications center using various equipment such as telephone, radio, computer terminal and related telecommunications equipment
  • Serve as a receptionist providing information to the public and maintain liaison with courts and District Attorney's offices concerning court orders and disposal of evidence
  • Maintain logs of police activities, training and perform other police related duties as assigned
  • Assist police officers in making proper arrest, checking warrants and driving status utilizing the National Criminal Information Center (NCIC).
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
  • Routed calls to police, fire, and ambulance service to meet individual call needs.
  • Read system maps and caller information, and documented details in system.
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
  • Answered calls from automatic routing system and took basic information from callers.
  • Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
  • Followed established protocols for professional handling of emergency situations.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Provided on-the-job training and coaching to develop new dispatchers.
  • Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.
The City - Emergency Communications Operator
City, STATE, 10/2007 - 07/2010
  • Efficiently perform a variety of law enforcement and support services that include the following examples:
  • Emergency communications operator
  • Property and evidence support and crime prevention coordination
  • Operate police our communications center using various equipment such as telephone, radio, computer terminal and related telecommunications equipment
  • Serve as a receptionist providing information to the public and maintain liaison with courts and District Attorney's offices concerning court orders and disposal of evidence
  • Maintain logs of police activities, training and perform other police related duties as assigned
  • Assist police officers in making proper arrest, checking warrants and driving status utilizing the National Criminal Information Center (NCIC).
  • Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
  • Developed and delivered emergency response plans to improve attendance timeframes.
  • Provided on-the-job training and coaching to develop new dispatchers.
  • Monitored Police and Fire radios to provide assistance to responding personnel.
  • Operated emergency response systems to update and retrieve up-to-date information for first responders.
  • Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
  • Managed handling over 100 calls a day with fluency and accuracy.
Additional Information

I have been out of the workforce since 2020 due to the COVID-19 pandemic. I initially left the workforce full time in 2015 due to family obligations as well as being a military spouse to an active duty Air Force member. Due to my family now being more stable I am ready to come back into the workforce and use the experience that I have from previous employment.


During this time, I have also started a product based business called Trinity & Christopher Designs in which I sell graphic apparel. This has allowed me to continuously grow my customer service skills, manage social media, finances, and inventory for my business. With having a small business you have to be able to wear several hats and take care of customer service issues, shipping and all the unforeseen events that can happen.

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • American Military University
  • Robert Morris College
  • VIRGINIA STATE POLICE
  • Rich South High School

Job Titles Held:

  • Business Owner/Operator
  • Sales Associate
  • Emergency communications operator
  • Emergency Communications Operator

Degrees

  • Some College (No Degree)
  • Certificate of Medical Assisting
  • Certified Dispatcher with DCJS/NCIC/VCIN
  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: