Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Talented business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs. Experienced leader with an excellent reputation for resolving problems and improving customer satisfaction. self starter and motivator with great customer relations.

  • Operations management
  • Strategic marketing
  • Contract management
  • Contractor negotiations
  • Sales tactics
  • Customer Relations
  • Staff Management
  • Negotiation
  • Staffing oversight
  • Business planning
  • Business Development
  • Budgeting
  • Consulting
  • Financial Management
  • Business administration
Work History
08/2017 to 02/2020
Business Owner/Operator Maid 4 U Janitorial LlC City, STATE,
  • Oversaw end-to-end business processes to maintain proficiency and profitability.
  • Served as principal stakeholder over organization's complete operations.
  • Oversaw end-to-end business processes to maintain proficiency and profitability.
  • Led strategic initiatives, including screening, hiring and generating policy to maintain compliance with business demands.
  • Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
  • Developed improved records management systems for leases and contracts to improve timeliness of renewals.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Applied human resources expertise to optimize hiring, training and performance.
  • Managed employees by supervising daily tasks.
08/2017 to 02/2020
Server, Cashier,hostess Opener/ Closer Trainer Hometown Family Restaurant City, STATE,
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Worked with owner to complete daily counts and maintain funds security to minimize theft and mismanagement risks.
  • Operated cash register to record all transactions accurately and efficiently.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Prepared and submitted end-of-shift reports for owners review
  • Assisted customers by answering questions and fulfilling requests.
  • Operated cash register for cash, check and credit card transactions with 99% accuracy.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Greeted and maintained relationships with regular customers.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Operated cash register for cash, check and credit card transactions with 99% accuracy.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Bussed and reset multiple tables per shift, working efficiently to keep dining room and work areas clean.
04/2010 to 10/2016
VIP Cocktail Waitress Tattle Tails City, STATE,
  • Collected orders and relayed them to bartenders quickly and accurately.
  • Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
  • Served alcoholic and non-alcoholic beverages in bar environment.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Anticipated guest needs and provided proactive service.
  • Built solid rapport with many frequent patrons to cultivate guest loyalty.
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Maximized sales of specials and drinks by thoroughly promoting to customers and maintaining great salesmanship.
  • Assisted with bartending duties during high-volume shifts.
  • Collected credit card, cash payments and dispensed change for cash transactions.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Expected in
No Degree: Criminal Justice
Brown Mackie College - Michigan City, IN,
Expected in 05/2001
High School Diploma:
Bowling Green High School - Bowling Green, KY

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School Attended

  • Brown Mackie College
  • Bowling Green High School

Job Titles Held:

  • Business Owner/Operator
  • Server, Cashier,hostess Opener/ Closer Trainer
  • VIP Cocktail Waitress


  • No Degree
  • High School Diploma

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