Talented business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs. Experienced leader with an excellent reputation for resolving problems and improving customer satisfaction. self starter and motivator with great customer relations.
Skills
Operations management
Strategic marketing
Contract management
Contractor negotiations
Sales tactics
Customer Relations
Staff Management
Negotiation
Staffing oversight
Business planning
Business Development
Budgeting
Consulting
Financial Management
Business administration
Work History
08/2017 to 02/2020
Business Owner/OperatorMaid 4 U Janitorial LlC – City, STATE,
Oversaw end-to-end business processes to maintain proficiency and profitability.
Served as principal stakeholder over organization's complete operations.
Oversaw end-to-end business processes to maintain proficiency and profitability.
Led strategic initiatives, including screening, hiring and generating policy to maintain compliance with business demands.
Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
Developed improved records management systems for leases and contracts to improve timeliness of renewals.
Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Applied human resources expertise to optimize hiring, training and performance.
Managed employees by supervising daily tasks.
08/2017 to 02/2020
Server, Cashier,hostess Opener/ Closer TrainerHometown Family Restaurant – City, STATE,
Kept register accurate through correct billing, payment processing and cash management practices.
Increased sales by offering advice on purchases and promoting additional products.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Worked with owner to complete daily counts and maintain funds security to minimize theft and mismanagement risks.
Operated cash register to record all transactions accurately and efficiently.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Prepared and submitted end-of-shift reports for owners review
Assisted customers by answering questions and fulfilling requests.
Operated cash register for cash, check and credit card transactions with 99% accuracy.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Greeted and maintained relationships with regular customers.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Operated cash register for cash, check and credit card transactions with 99% accuracy.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Bussed and reset multiple tables per shift, working efficiently to keep dining room and work areas clean.
04/2010 to 10/2016
VIP Cocktail WaitressTattle Tails – City, STATE,
Collected orders and relayed them to bartenders quickly and accurately.
Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
Served alcoholic and non-alcoholic beverages in bar environment.
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Anticipated guest needs and provided proactive service.
Built solid rapport with many frequent patrons to cultivate guest loyalty.
Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Maximized sales of specials and drinks by thoroughly promoting to customers and maintaining great salesmanship.
Assisted with bartending duties during high-volume shifts.
Collected credit card, cash payments and dispensed change for cash transactions.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
Expected in
No Degree: Criminal Justice Brown Mackie College - Michigan City, IN, GPA:
Expected in 05/2001
High School Diploma: Bowling Green High School - Bowling Green, KY GPA:
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