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business owner operator resume example with 12+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - - -
Professional Summary

Creative Business Owner with exceptional background spent in Cryotherapy and Wellness. Proven leader with engaging demeanor and success working in most demanding environments.

Skills
  • Sales
  • Business Operations
  • Business Planning
  • Product Knowledge
  • Research abilities
  • Interpersonal Communication
Work History
12/2020 to Current
Business Owner & Operator Kaman Industrial Technologies Fresno, CA,
  • Manage day-to-day business operations, including accounting, finance, HR, marketing and public relations.
  • Establish, optimize and enforce business policies to maintain consistency and high-quality standards.
  • Monitor Whole Body Cryotherapy market conditions to set accurate product pricing and take advantage of emerging trends.
  • Provide customers with detailed information on whole body cryotherapy, and other noninvasive holistic services.
  • Screen clients prior to services; measure blood pressure, discuss contraindications of services, and obtain liability waiver and informed consent signatures.
  • Create realistic expectations for clients, educating them on what to expect from their whole body cryotherapy sessions, and obtaining desired results.
  • Discuss post-session protocols and tailored session plan recommendations.
  • Cultivate strong business relationships with clients to increase overall experience, satisfaction and retention rates.
  • Accelerate efficiency of operations by controlling budgets, overseeing customer accounts, managing client scheduling and driving employee meetings.
  • Administer safe whole body cryotherapy sessions, engaging and interacting with clients their entire appointment. Ensuring all safety guidelines are followed and proper handling of all equipment.
  • Evaluated suppliers by assessing quality, timeliness and compliance of nitrogen deliveries to maintain tight cost controls and maximize business operational efficiency.
06/2008 to Current
Office Manager & Bookkeeper John Pledgers Auto Body City, STATE,
  • Utilize Quickbooks remotely to complete payroll for 14 employees and took detailed records of procedures.
  • Report financial data and updated financial records in ledgers and journals.
  • Organize and carried out efficient month-end, quarterly and year-end processes.
  • Verify postings to ledgers to confirm accurate entry and account balances.
  • Apply proper codes to invoices, files and receipts to keep records organized and easily searchable.
  • Reconcile accounts and reviewed all materials, including surplus, income, expense data, net worth and assets.
  • Gather important tax-related information, including taxable income, deductibles and allowance information.
  • Accurately documented all cash, credit, fixed assets, accrued expenses and line of credit transactions.
  • Maintain up-to-date knowledge on permits, certificates and documents mandatory for government departments.
03/2017 to 11/2020
District Operations Manager Thrive CryoStudio City, STATE,
  • Traveled to over 3 locations per week to manage each store and perform reviews of employees and locations.
  • Enhanced sales and technician performance by implementing proven management processes to increase revenue.
  • Administered cryotherapy sessions and educated clients on benefits of whole body cryotherapy, and other services offered.
  • Sold whole cryotherapy packages based off clients needs and goals
  • Increased Cryotherapy membership sales 71.42% from May 2019-August 2019
  • Surpassed sales objectives consistently during May 2019-October 2019
  • Created realistic expectations for clients, educating them on what to expect from their session and results.
  • Discussed post-session protocols and recommendations.
  • Cultivated strong business relationships with clients to increase overall experience, satisfaction and retention rates.
  • Accelerated efficiency of operations by controlling budgets, overseeing customer accounts, managing client scheduling and driving employee meetings.
  • Ensured proper and safe handling of CryoCabin and nitrogen cylinders
01/2016 to 02/2017
ACSM Certified Personal Trainer Olympia Fitness Clubs City, STATE,
  • Demonstrated proper form and monitored clients during exercises.
  • Treated each client according to written plan of care to meet predetermined goals.
  • Planned and administered range of treatments and therapeutic exercise programs involving active and passive ranges of motion and muscle reeducation.
  • Screened clients and performed client assessments.
  • Explained exercise modifications and contraindicated movements to participants with history of injury.
  • Educated customers on preventative care, nutrition, fitness, stress management and ergonomics.
  • Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Assessed fitness levels before and after completion of individualized exercise programs, implementing changes to yield results.
Education
Expected in 05/2016 to to
Bachelor of Science: Exercise Science
Salisbury University - Salisbury, MD
GPA:
  • Minored in Biology
  • Coursework in Anatomy and Physiology, Exercise and Special Populations, Kinesiology, and Nutrition
Certifications
  • Certified Personal Trainer, American College of Sports Medicine

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Resume Overview

School Attended

  • Salisbury University

Job Titles Held:

  • Business Owner & Operator
  • Office Manager & Bookkeeper
  • District Operations Manager
  • ACSM Certified Personal Trainer

Degrees

  • Bachelor of Science

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