Charismatic Administrative Assistant with a strong work ethic and service-oriented. Outstanding capability to deliver efficient and effective solutions. Adept at coordinating travel, organizing large scale meetings and strong administrative skills. Maintain detailed documentation, procedures, data reports, invoicing and schedules.
Enthusiastic and determined Administrative Assistant who communicates clearly and thrives on developing professional relationships. Highly focused and results-oriented office professional with extensive experience in coordination, planning and support of daily operational and administrative functions.
Thrives in a dynamic environment and recognizes opportunities for improvement and implements solutions. Administrative Assistant who is skilled at multi-tasking and pays strong attention to detail. Works with a sense of urgency to anticipate the needs of senior-level executives. Employs professionalism and superior communication skills to meet client and company needs.
- 20+ years in administrative support
- Executive level in planning and problem solving
- Quality management & process improvement
- Meticulous attention to detail
- Articulate and well-spoken
- International & Domestic travel administration
- Meeting planning
- Self-starter
Cum Laude Graduate, Dean's List
Cum Laude Graduate, Dean's List
Cost effectively managed $2.5 million in business travel arrangements for 300+ employees including executives
Supported Director of HR to research and design new company travel procedures to significantly reduce annual travel costs including airfare, hotel and land travel
Independently started small business - Driscoll's Cookies
Successfully managed ISO 9001:2008 quality system; excelled in meeting quality measurements and implementing procedural system
Raised revenues totaling $350,000 through meeting planning, schedule coordinating and executing fundraising events
Philadelphia, NY, 04/2013 - Current
- Independently started Driscoll's Cookies to provide delicious, quality products and customer service to local farmer's markets, private events and special orders
- Maintain operations, marketing, packaging and inventory
New York, NY, 08/2013 - 08/2014
- Executed travel arrangements for 300 employees, executives and staff
- International and Domestic items including air, hotel and land
- Provided administrative support to the HR Department
- Managed monthly travel cost and data reports
- Maintained employee profiles and travel preferences (Visas, Passports, etc.) ·
- Developed relationships with new suppliers
- Administered company fleet car schedules, maintenance items, and inspection checklists
Fresno, CA, 06/2012 - 01/2013
- Resolved agent and customer concerns, processed account changes, policies and billing items
- Answered simple & complex agent and customer inquiries
- Provided technical support for online interface systems
- Implemented problem solving recommendations for peers/agents
City, STATE, 01/2008 - 05/2012
- Assisted executives in meeting planning, scheduling, presentations and event coordination
- Led the Quality Management ISO:9001-2008 to ensure company success in developing and maintaining a procedural quality manual and integrated management system
- Implemented continuous improvements and trained staff on new procedures
- Created work instructions and procedures that created consistent guidelines and routine operations
- Managed and dispersed organizational information
- Developed marketing materials, presentations, business cards and email campaigns
- Prepared invoices, coordinated customer commission payments
- Responsible for annual Internal and External Audits
- Saved organization $3,000 annually by performing Internal Audits versus outsourcing
City, STATE, 04/2006 - 01/2008
- Excelled in achieving top sales and customer service; awarded company benefits as determined by management.
City, STATE, 02/2004 - 03/2005
- Managed event logistics and fundraising activities
- Provided administrative support to staff, coaches and volunteers ·
- Marketing support; internet outreach, information meetings and local community events
City, STATE, 04/1999 - 02/2003
- Planned and implemented large community-based fundraising events
- Collaborated with board and committee members for meetings, event planning sessions and events
- Raised revenues totaling $350,000
Microsoft Office Suite Savvy
Strong Communication Skills
- Verbal, written, phone, email
- Dispersement to customers/staff
Documentation Organization
- ISO 9001:2008 Quality Management
- Electronic file systems, controlled documents
Meeting & Event Coordination
- Coordinating executives calendars and meeting notices
- Creating meeting agenda and materials
- Arranging meeting locations and conference rooms
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School Attended
- Baker College
- Baker College
Job Titles Held:
- BUSINESS OWNER & OPERATOR
- ADMINISTRATIVE ASSISTANT & TRAVEL COORDINATOR
- ADMINISTRATIVE AGENCY ASSOCIATE
- EXECUTIVE ASSISTANT & QUALITY MANAGER
- CUSTOMER SERVICE
- EVENT COORDINATOR
- DIRECTOR OF FUND DEVELOPMENT
Degrees
- BBA
- Associate of Science
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