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business owner operator resume example with 19+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Charismatic Administrative Assistant with a strong work ethic and service-oriented. Outstanding capability to deliver efficient and effective solutions. Adept at coordinating travel, organizing large scale meetings and strong administrative skills. Maintain detailed documentation, procedures, data reports, invoicing and schedules.


Enthusiastic and determined Administrative Assistant who communicates clearly and thrives on developing professional relationships. Highly focused and results-oriented office professional with extensive experience in coordination, planning and support of daily operational and administrative functions.


Thrives in a dynamic environment and recognizes opportunities for improvement and implements solutions. Administrative Assistant who is skilled at multi-tasking and pays strong attention to detail. Works with a sense of urgency to anticipate the needs of senior-level executives. Employs professionalism and superior communication skills to meet client and company needs.

Summary of Qualifications
  • 20+ years in administrative support
  • Executive level in planning and problem solving
  • Quality management & process improvement
  • Meticulous attention to detail
  • Articulate and well-spoken
  • International & Domestic travel administration
  • Meeting planning
  • Self-starter
Accomplishments

Cost effectively managed $2.5 million in business travel arrangements for 300+ employees including executives


Supported Director of HR to research and design new company travel procedures to significantly reduce annual travel costs including airfare, hotel and land travel


Independently started small business - Driscoll's Cookies


Successfully managed ISO 9001:2008 quality system; excelled in meeting quality measurements and implementing procedural system


Raised revenues totaling $350,000 through meeting planning, schedule coordinating and executing fundraising events

Experience
BUSINESS OWNER & OPERATOR, 04/2013 - Current
First Transit Philadelphia, NY,
  • Independently started Driscoll's Cookies to provide delicious, quality products and customer service to local farmer's markets, private events and special orders
  • Maintain operations, marketing, packaging and inventory
ADMINISTRATIVE ASSISTANT & TRAVEL COORDINATOR, 08/2013 - 08/2014
The Flatiron School New York, NY,
  • Executed travel arrangements for 300 employees, executives and staff
  • International and Domestic items including air, hotel and land
  • Provided administrative support to the HR Department
  • Managed monthly travel cost and data reports
  • Maintained employee profiles and travel preferences (Visas, Passports, etc.) ·
  • Developed relationships with new suppliers
  • Administered company fleet car schedules, maintenance items, and inspection checklists
ADMINISTRATIVE AGENCY ASSOCIATE, 06/2012 - 01/2013
Community Medical Centers Fresno, CA,
  • Resolved agent and customer concerns, processed account changes, policies and billing items
  • Answered simple & complex agent and customer inquiries
  • Provided technical support for online interface systems
  • Implemented problem solving recommendations for peers/agents
EXECUTIVE ASSISTANT & QUALITY MANAGER, 01/2008 - 05/2012
Maybee Associates Inc City, STATE,
  • Assisted executives in meeting planning, scheduling, presentations and event coordination
  • Led the Quality Management ISO:9001-2008 to ensure company success in developing and maintaining a procedural quality manual and integrated management system
  • Implemented continuous improvements and trained staff on new procedures
  • Created work instructions and procedures that created consistent guidelines and routine operations
  • Managed and dispersed organizational information
  • Developed marketing materials, presentations, business cards and email campaigns
  • Prepared invoices, coordinated customer commission payments
  • Responsible for annual Internal and External Audits
  • Saved organization $3,000 annually by performing Internal Audits versus outsourcing
CUSTOMER SERVICE, 04/2006 - 01/2008
Stillwater Grill - Voted "Best Restaurant 15 Years Straight" City, STATE,
  • Excelled in achieving top sales and customer service; awarded company benefits as determined by management.
EVENT COORDINATOR, 02/2004 - 03/2005
Leukemia & Lymphoma Society City, STATE,
  • Managed event logistics and fundraising activities
  • Provided administrative support to staff, coaches and volunteers ·
  • Marketing support; internet outreach, information meetings and local community events
DIRECTOR OF FUND DEVELOPMENT, 04/1999 - 02/2003
IMA Foundation City, STATE,
  • Planned and implemented large community-based fundraising events
  • Collaborated with board and committee members for meetings, event planning sessions and events
  • Raised revenues totaling $350,000
Education
BBA: Business Administration & Marketing, Expected in 2008
-
Baker College - Flint, MI
GPA:
Status -

Cum Laude Graduate, Dean's List

Associate of Science: , Expected in 1998
-
Baker College - Flint, MI
GPA:
Status -

Cum Laude Graduate, Dean's List

Skills

Microsoft Office Suite Savvy

    Strong Communication Skills

    • Verbal, written, phone, email
    • Dispersement to customers/staff

    Documentation Organization

    • ISO 9001:2008 Quality Management
    • Electronic file systems, controlled documents

    Meeting & Event Coordination

    • Coordinating executives calendars and meeting notices
    • Creating meeting agenda and materials
    • Arranging meeting locations and conference rooms

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    Resume Overview

    School Attended

    • Baker College
    • Baker College

    Job Titles Held:

    • BUSINESS OWNER & OPERATOR
    • ADMINISTRATIVE ASSISTANT & TRAVEL COORDINATOR
    • ADMINISTRATIVE AGENCY ASSOCIATE
    • EXECUTIVE ASSISTANT & QUALITY MANAGER
    • CUSTOMER SERVICE
    • EVENT COORDINATOR
    • DIRECTOR OF FUND DEVELOPMENT

    Degrees

    • BBA
    • Associate of Science

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