Business Owner Operator resume example with 16+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Professional Summary
Customer-focused Eyewear Specialist with 10 years of experience meeting client vision needs and embracing store's business goals. Outgoing and empathetic professional with exceptional listening skills resulting in long-term customer relationships.
Skills
Cost analysis and savings
Issue resolution
Customer relationship management
Post-sales support
Drive to complete tasks
Outgoing
Coaching and training
Managing inventory
Frames adjustment
Evaluating patients
Experience
Business Owner/Operator & Personal Trainer, 12/2014 to Current The Luxottica Group – Wayne, NJ,
Made financial and logistics decisions in best interest of company.
Co-Promoted and managed large fitness competitions.
Promoted business on social media platforms to maximize brand identity and generate revenue.
Increased sales volume and membership every year since taking over as partial owner and managing member. Since 2017 we have grown over 85% in membership.
Set pricing structures according to market analytics.
Cultivated engaging and lively setting for patrons to learn and grow in all levels of fitness.
Resolved issues quickly through research and quick decision making.
Took care of escalated customer concerns to increase satisfaction.
Consulted with potential clients to determine how company could best meet needs.
Selected and developed staff to execute daily operations, and to close on sales of annual contract memberships.
Managed financial functions such as operations budgeting, accounts payable and accounts receivable and payroll.
Communicated with clients to determine goals and performed client assessments.
Created individual workout routines based on member fitness level.
Trained clients effectively and built dynamic customer relationships.
Led, instructed and motivated individuals during exercise activities, including cardiovascular exercise, strength training and stretching.
Optician, 10/2010 to 11/2014 The Luxottica Group – West Palm Beach, FL,
Instructed patients on insertion, removal, cleaning, care and proper handling of contact lenses.
Inspected finished eyeglasses to conform to company's quality check process and verified proper fit to customer satisfaction.
Collected customer measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance and pantoscopic tilt.
Performed diagnostic evaluations, measured and documented vision, tested eye function and prepared examination rooms.
Investigated and resolved customer complaints and adjusted and repaired customer eyewear.
Sold and recommended high-end eyewear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs.
Trained and mentored new eyewear specialists and continued education to keep up with current technologies.
Instructed customers on methods for adapting to glasses, proper wear and necessary care.
Pretested patients prior to optometrist examinations, including pressures, visual acuities and autorefraction.
Office Manager/Head Optician, 10/1998 to 03/2003 Family Vision Source – City, STATE,
Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
Managed office inventory and placed new supply orders.
Liaised with patients, insurance companies and billing office personnel to effectively create and post bills, obtain payments and update system information.
Verified patient insurance coverage, created financial plan according to treatment schedules for collections and communicated between patient and billing company regarding health insurance.
Assisted customers with invoice questions, special invoicing, reporting, corrections and write-offs and resolved customer issues discovered during invoicing and collection process.
Assisted with visual field testing, ocular photography, optical coherence tomography and pre-exam data collection.
Took specific facial measurements, including optical centers of eyes, pupillary distance and temple length.
Helped clients select frames meeting individual needs, flattering facial styles and appropriate for eye measurements and optical prescriptions.
Wrote up detailed work orders specifying parameters for lenses and frames.
Checked finished lenses for conformance to order specifications, quality and customer needs.
All other optical duties as listed above.
Optician, 11/1996 to 10/1998 Seattle Microsurgical Eyecare – City, STATE,
Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
Informed patients of financial responsibilities prior to rendering services.
Set up appointments for physician visits and procedures using calendar software.
Delivered high-quality administrative and customer service to sustain patient and work flows.
Greeted callers with enthusiasm, answering all phone calls by second ring.
Communicated with all partners throughout practice, including physicians, nursing staff, technicians and medical assistants.
All other optical duties as listed above.
Education and Training
: , Expected in Linn-Benton Community College - Albany, OR GPA:
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