Business Owner Operator resume example with 16+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Customer-focused Eyewear Specialist with 10 years of experience meeting client vision needs and embracing store's business goals. Outgoing and empathetic professional with exceptional listening skills resulting in long-term customer relationships.

  • Cost analysis and savings
  • Issue resolution
  • Customer relationship management
  • Post-sales support
  • Drive to complete tasks
  • Outgoing
  • Coaching and training
  • Managing inventory
  • Frames adjustment
  • Evaluating patients
Business Owner/Operator & Personal Trainer, 12/2014 to Current
The Luxottica GroupWayne, NJ,
  • Made financial and logistics decisions in best interest of company.
  • Co-Promoted and managed large fitness competitions.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Increased sales volume and membership every year since taking over as partial owner and managing member. Since 2017 we have grown over 85% in membership.
  • Set pricing structures according to market analytics.
  • Cultivated engaging and lively setting for patrons to learn and grow in all levels of fitness.
  • Resolved issues quickly through research and quick decision making.
  • Took care of escalated customer concerns to increase satisfaction.
  • Consulted with potential clients to determine how company could best meet needs.
  • Selected and developed staff to execute daily operations, and to close on sales of annual contract memberships.
  • Managed financial functions such as operations budgeting, accounts payable and accounts receivable and payroll.
  • Communicated with clients to determine goals and performed client assessments.
  • Created individual workout routines based on member fitness level.
  • Trained clients effectively and built dynamic customer relationships.
  • Led, instructed and motivated individuals during exercise activities, including cardiovascular exercise, strength training and stretching.
Optician, 10/2010 to 11/2014
The Luxottica GroupWest Palm Beach, FL,
  • Instructed patients on insertion, removal, cleaning, care and proper handling of contact lenses.
  • Inspected finished eyeglasses to conform to company's quality check process and verified proper fit to customer satisfaction.
  • Collected customer measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance and pantoscopic tilt.
  • Performed diagnostic evaluations, measured and documented vision, tested eye function and prepared examination rooms.
  • Investigated and resolved customer complaints and adjusted and repaired customer eyewear.
  • Sold and recommended high-end eyewear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs.
  • Trained and mentored new eyewear specialists and continued education to keep up with current technologies.
  • Instructed customers on methods for adapting to glasses, proper wear and necessary care.
  • Pretested patients prior to optometrist examinations, including pressures, visual acuities and autorefraction.
Office Manager/Head Optician, 10/1998 to 03/2003
Family Vision SourceCity, STATE,
  • Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
  • Managed office inventory and placed new supply orders.
  • Liaised with patients, insurance companies and billing office personnel to effectively create and post bills, obtain payments and update system information.
  • Verified patient insurance coverage, created financial plan according to treatment schedules for collections and communicated between patient and billing company regarding health insurance.
  • Assisted customers with invoice questions, special invoicing, reporting, corrections and write-offs and resolved customer issues discovered during invoicing and collection process.
  • Assisted with visual field testing, ocular photography, optical coherence tomography and pre-exam data collection.
  • Took specific facial measurements, including optical centers of eyes, pupillary distance and temple length.
  • Helped clients select frames meeting individual needs, flattering facial styles and appropriate for eye measurements and optical prescriptions.
  • Wrote up detailed work orders specifying parameters for lenses and frames.
  • Checked finished lenses for conformance to order specifications, quality and customer needs.
  • All other optical duties as listed above.
Optician, 11/1996 to 10/1998
Seattle Microsurgical EyecareCity, STATE,
  • Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
  • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
  • Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
  • Informed patients of financial responsibilities prior to rendering services.
  • Set up appointments for physician visits and procedures using calendar software.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Greeted callers with enthusiasm, answering all phone calls by second ring.
  • Communicated with all partners throughout practice, including physicians, nursing staff, technicians and medical assistants.
  • All other optical duties as listed above.
Education and Training
: , Expected in
Linn-Benton Community College - Albany, OR

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Resume Overview

School Attended

  • Linn-Benton Community College

Job Titles Held:

  • Business Owner/Operator & Personal Trainer
  • Optician
  • Office Manager/Head Optician
  • Optician


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