business owner operator resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Outgoing and friendly delivering customer service and administrative excellence, including clerical support and public interaction. Excels in written and oral communication, organization and prioritization skills. Pays close attention to detail. Excellent team player, always working with others to accomplish goals.

Accomplished Business Owner/Operator providing high-quality products and excellent customer service. Managed day-to-day operations while maintaining commitment to company goals.

Highly motivated professional that skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.

  • Excellent Written and Communication Skills
  • Excellent Organization and Prioritization Skills
  • Attention to Detail
  • Team Player, willing to work with others to accomplish goals.
  • Excellent Customer Service
  • Experienced in Technology and Meetings
  • Excellent Administration Skills
  • Motivating and Inspiring
Work History
01/2018 to Current
Business Owner/Operator Merakey Cumberland Gap, TN,
  • Made financial and logistics decisions in best interest of company.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Managed operations budgeting, accounts payable and accounts receivable and payroll.
  • Set pricing structures according to market analytics and emerging trends.
  • Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
  • Interviewed, trained and supervised employees.
  • Calculated inventory levels, priced store products and generated credit memos for returned merchandise.
  • Coordinated with technical and IT teams to develop company website and create online advertisements.
  • Exercised organizational leadership practices and communicated business vision to achieve sales goals.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Managed cash register operations using POS system and processed sales and returns.
  • Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers
06/2022 to Current
Sales Lead Surgical Information Systems Alpharetta, GA,
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Up-sold and cross-sold products effectively, driving sales and increasing revenue.
  • Built strong client relationships..
  • Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention.
  • Trained, coached and mentored new sales associates for maximum performance.
  • Provided exceptional customer service to foster client loyalty and satisfaction.
  • Led sales team to exceed quarterly sales goals.
  • Monitored sales team performance and provided constructive feedback.
  • Completed store opening and closing procedures.
  • Counted out cash drawers and balanced totals.
  • Opened inventory boxes and restocked shelves.
08/2022 to Current
Paraprofessional Department Of Veterans Affairs City, STATE,
  • Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
  • Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
  • Assisted classroom teacher in supervising snack time and indoor and outdoor play.
  • Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
  • Prepared instruction materials, constructed bulletin boards and set up work areas.
  • Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
  • Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
  • Prepared learning materials, helping teachers prepare for daily instruction.
  • Implemented practice exercises and group assignments to assist students in quick information grasping.
  • Tailored lesson plans for students with emotional and cognitive disabilities.
  • Instructed small groups of students in basic concepts such as alphabet, shapes and color recognition.
  • Reported on student progress, behavior and social skills to special education staff.
09/2013 to 06/2022
Paraprofessional MeritCare Medical Center City, STATE,
  • Applied positive reinforcement to redirect negative behaviors.
  • Supplied one-on-one attention to each student during group activities.
  • Customized small group and individual classroom activities based on differentiated learning needs.
  • Offered students personalized educational, behavioral and emotional support.
  • Supported students in developing strategies for individual and group learning.
  • Communicated and collaborated well with educators from various grade levels.
  • Planned and led activities to develop students' physical, emotional and social growth.
  • Assisted children at stations during small-group learning periods.
  • Completed documentation on student behaviors, interventions and results.
  • Promoted compliance with Minnesota IEP standards in both curriculum development and classroom operations.
  • Managed distracting or inappropriate classroom behavior.
  • Helped teachers manage classroom.
  • Liaised with team of professionals to implement comprehensive educational action plans for special needs and at-risk students.
  • Adapted teaching methods and materials to meet students' varying needs and interests.
04/2011 to 08/2013
Insurance Billing Specialist Company Name City, State,
  • Handled third-party insurance processing tasks to assist patients.
  • Maintained up-to-date understanding of insurance payment practices.
  • Stayed current on HIPAA regulations, benefits claims processing, medical terminology and other procedures.
  • Accurately processed large volume of medical claims every shift.
  • Evaluated pending claims to identify and resolve problems blocking auto-adjudication.
  • Inputted data into the system, maintaining accuracy of provider coding information and reported services.
  • Filed and submitted insurance claims.
  • Assessed medical codes on patient records for accuracy.
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Completed and submitted appeals for denied claims.
  • Reviewed claims for coding accuracy.
  • Contacted insurance providers to verify insurance information and obtain billing authorization.
  • Reviewed account information to confirm patient and insurance information is accurate and complete.
  • Processed insurance company denials by auditing patient files, researching procedures and diagnostic codes to determine proper reimbursement.
  • Trained and mentored new team members and managers on accounts payable systems and policies to build cohesive groups and promote operational performance
06/1996 to 05/2011
Medical Transcriptionist/Coding/Medical Records Secretary Company Name City, State,
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Transcribed physicians' notes and entered data into electronic chart management software.
  • Managed incoming telephone calls, took messages and directed callers to personnel.
  • Transcribed daily meetings and appointments using and organized documents for streamlined office functionality.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Processed insurance claims and denials.
  • Maintained current working knowledge of CPT and ICD-10 coding principles, government regulation, protocols and third-party billing requirements.
  • Read through patient health data, histories, physician diagnoses and treatments to gain understanding for coding purposes.
  • Added modifiers as appropriate, coded narrative diagnoses and verified diagnoses.
  • Communicated with healthcare personnel, including practitioners to promote accuracy.
  • Assigned procedure and diagnosis codes for insurance billing.
  • Acted as liaison between business department, billers and third party payers in resolving billing and reimbursement accuracy.
Expected in to to
: General Studies
Vermilion Community College - Ely, MN
Expected in to to
: Human Resources Management
Minnesota State Community And Technical College - Moorhead, MN,
Expected in 05/1996 to to
Associate of Applied Science: Medical Assisting
Interstate Business College - Fargo, ND,

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Resume Overview

School Attended

  • Vermilion Community College
  • Minnesota State Community And Technical College
  • Interstate Business College

Job Titles Held:

  • Business Owner/Operator
  • Sales Lead
  • Paraprofessional
  • Paraprofessional
  • Insurance Billing Specialist
  • Medical Transcriptionist/Coding/Medical Records Secretary


  • Some College (No Degree)
  • Some College (No Degree)
  • Associate of Applied Science

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