business owner operator resume example with 4 years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary
Results-driven CEO with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations. Astute Business Owner experienced in operations management, competitive analysis and financial management. Demonstrated success in growth and innovation. Capitalized on new trends and technologies to boost business initiatives and reach sales objectives. Creative Business Owner with exceptional background spent Real Estate/Clerical Customer Service. Proven leader with engaging demeanor and success working in most demanding environments. Talented in training and mentoring successful teams.
Skills
Board Oversight
Leadership and People Development
Portfolio Management
Business Correspondence
Executive Leadership
Integrity and Transparency
Employee Motivation and Performance
Annual Planning
Industry Expertise
Competition Evaluation
Effective Communicator and Public Speaker
Change and Growth Management
Strategic Planning
Education
Metro BlvdWichita, Kansas, Expected in 05/2008 ā āHigh School Diploma: - GPA:
Certifications
Business Management Emphasizing Marketing, IU College- WIth First 9 weeks of schooling.
Work History
Behavior Health Network - Business Owner/Operator Orange, MA, 10/2018 - Current
Oversee end-to-end business processes to maintain proficiency and profitability.
Serve as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
Monitor staff performance, providing final-say assessment over inquiries.
Serve as principal stakeholder over organization's complete operations.
Lead screening, hiring and staff scheduling to maintain compliance with group goals.
Lend business acumen to meet day-to-day strategic objectives.
Spearhead business-related aims to meet tactical planning initiatives.
Consult with customers to assess needs and propose optimal solutions.
Devise and deploy sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
Put together realistic budgets based upon costs and fees for successfully operating business.
Land O' Lakes - Residential Support Specialist Lincoln, NE, 07/2021 - 07/2022
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
Recommended products to customers, thoroughly explaining details.
Responded to customer requests for products, services and company information.
Received multiple positive reviews acknowledging dedication to excellent customer service.
Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.
Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
Described product highlights and benefits to help guide purchasing decisions.
Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
Recommended products to customers and suggested other options if preferred product was unavailable.
Promoted available products and services to customers during service, account management and order calls.
Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
Resolved over 25+customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management.
Resolved over 25+ customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management.
Entered customer information into customized computer system with microsoft and other company provided systems to document and organize client records.
Verified accurate responses to questions and inquiries by maintaining advanced product knowledge.
Resolved concerns with products or services to help with retention and drive sales.
Applied strong communication and negotiation skills regarding refunds and merchandise exchanges.
Resolved over 25+ customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management.
Automated processes to manage remote network.
Maintained high levels of customer satisfaction and retention by listening and resolving reasonable disputes.
Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
Maintained user account data by initiating account access and establishing in database.
Maintained accurate and current customer account data with manual forms processing and digital information updates.
Contributed to company achieving and holding industry-leading customer service ratings.
Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
Assisted 25+customers in average 8 hours by answering questions, responding to inquiries and handling telephone requests.
Established and fostered strong longevity and honorable relationships through application of excellent interpersonal skills.
Researched and evaluated suppliers and vendors based on quality, price, selection, availability and distribution capabilities.
KAJ - Housekeeper City, STATE, 03/2019 - 12/2020
Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Disposed of trash and recyclables each day to avoid waste buildup.
Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
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