Customer-oriented, strategic-thinking operations and sales professional with over 30 years of experience in building relationships, cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise on expanding network connections, persuasively introducing products, implementing pricing models, inventory control and projections, turnaround management, territory development and revealing customer needs to deliver solutions.
Skills
Sales strategies
Cost analysis and savings
Task delegation
Purchasing and planning
Issue resolution
Employee coaching
Team building and leadership
Operations oversight
Defining company vision
Employee development
New business development
Executive leadership
Experience
04/2018 to 10/2019
Business Owner/OperatorAmentum – Great Falls, MT,
As the owner, my job was always to present myself as a leader, knowledgeable, understanding, visionary, and ever-present to allow my staff to grow in their strengths and make mistakes they could learn from.
I was always a teacher. Teaching employees how to conduct interviews, so they could fit the perfect suit on the clients. Always giving the clients the utmost respect.
When you see employees growing from your instructions and applying those instructions to clients you create a workplace where employees want to come to work.
As owner I wanted our employees to give over and above with customer service. I loved hearing from clients about how our employees treated them like family, instead of total strangers.
I enjoyed being an owner. It allowed me to do something I love which is teaching and to impart my many years of retail experience.
Promoted business on social media platforms to maximize brand identity and generate revenue.
Managed financial functions such as operations budgeting, accounts payable and accounts receivable and payroll.
Conferred with customers to understand needs and finalize purchase orders.
Kept records for production, inventory, income and expenses.
Set pricing structures according to market analytics and emerging trends.
Reconciled daily sales, returns and financial transaction reports and prepared bank deposits.
Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
Directed implementation of strategic business plans to achieve goals and objectives.
Reconciled daily sales and financial transaction reports and prepared bank deposits.
Devised and implemented standard operating procedures, training programs and office management systems.
Interviewed, trained, and supervised employees.
Developed business from ground up and prepared records and operations for smooth handover to new owners.
10/2012 to 05/2017
Inventory Control SpecialistKpmg – Norfolk, VA,
Investigated and resolved variances with inventory records.
Received incoming goods, checked paperwork and reviewed merchandise for accuracy against documentation.
Received, checked-in and stocked merchandise throughout store, helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room.
Organized and processed damaged goods according to vendor and manufacturer procedures.
Assessed current inventories and brought in supplies to keep stock within optimal levels for expected demands.
Managed weekly inventory and supply tracking, noting items requiring reorder.
Moved merchandise from stockroom to sales floor when requested by Manager.
Recommended improvements to management to regulate inbound load volume based on inventory requirements.
Improved inventory management processes to avoid markdowns.
Verified prices and computed totals to complete accurate invoices.
Entered information into system to update status reports.
09/2001 to 04/2010
ManagerBarry Better Menswear – City, STATE,
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Organized new stock for floor placement.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Prepared and submitted nightly bank deposits.
Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
Prevented store losses using awareness and attention to detail to detect gaps for corrective action.
Taught junior employees how to meet operational and sales goals with proactive strategies.
Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Reduced shrinkage through proactive inventory management and security-driven approaches.
Increased store sales by cross-selling complementary items.
05/2000 to 09/2001
Men's Department ManagerBurlington Coat Factory Department Store – City, STATE,
Directed and supervised staff performance.
Used Point of Sale register system to complete transactions.
Displayed merchandise for upcoming sales in visually appealing way.
Instructed staff on procedures for handling difficult transactions.
Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
Conducted department walkthrough to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
Maintained safe, organized store by keeping aisles free of merchandise and boxes.
Grew revenue by improving sales and service strategies.
Managed 12 employees.
Opened and closed store 3 times per week by balancing cash drawers, preparing daily deposits and traveling to take morning deposit.
Trained and developed 12 employees through constructive feedback and focus on long-term career growth.
Delegated tasks to employees based upon individual strengths and experience in customer service.
Established, enforced and optimized departmental procedures and goals to optimize team performance and productivity.
Hired, trained, supervised and motivated team of 12 retail professionals to provide knowledgeable and fast service to every guest.
Wrote and submitted reports.
Reviewed inventory and sales records, tracked trends and reported on activities to senior management for use in key decision making.
Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
Assigned 12 employees to specific duties to best meet needs of store.
Recognized for exceptional shift performance.
Recruited, trained and led retail staff turning over $3.2 million in yearly revenue.
Reduced process lags by effectively managing 12 staff to ensure optimal productivity.
Education and Training
Expected in 05/1998
Bachelor of Science: Management North Carolina A & T State University - Greensboro, NC GPA:
Expected in 05/1998
Bachelor of Science: Marketing Management And Research North Carolina A & T State University - Greensboro, NC GPA:
Additional Information
In October of 2016, I was ordained. Then in 2018 I was lead to start Faith Vision International Church online. Its been an exciting three years and I look forward to opening a location in Charlotte, NC. Were a faith based non-denominational church looking to show the love of God all over the world.
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