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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Customer-oriented, strategic-thinking operations and sales professional with over 30 years of experience in building relationships, cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise on expanding network connections, persuasively introducing products, implementing pricing models, inventory control and projections, turnaround management, territory development and revealing customer needs to deliver solutions.

Skills
  • Sales strategies
  • Cost analysis and savings
  • Task delegation
  • Purchasing and planning
  • Issue resolution
  • Employee coaching
  • Team building and leadership
  • Operations oversight
  • Defining company vision
  • Employee development
  • New business development
  • Executive leadership
Experience
04/2018 to 10/2019
Business Owner/Operator Amentum Great Falls, MT,
  • As the owner, my job was always to present myself as a leader, knowledgeable, understanding, visionary, and ever-present to allow my staff to grow in their strengths and make mistakes they could learn from.
  • I was always a teacher. Teaching employees how to conduct interviews, so they could fit the perfect suit on the clients. Always giving the clients the utmost respect.
  • When you see employees growing from your instructions and applying those instructions to clients you create a workplace where employees want to come to work.
  • As owner I wanted our employees to give over and above with customer service. I loved hearing from clients about how our employees treated them like family, instead of total strangers.
  • I enjoyed being an owner. It allowed me to do something I love which is teaching and to impart my many years of retail experience.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Managed financial functions such as operations budgeting, accounts payable and accounts receivable and payroll.
  • Conferred with customers to understand needs and finalize purchase orders.
  • Kept records for production, inventory, income and expenses.
  • Set pricing structures according to market analytics and emerging trends.
  • Reconciled daily sales, returns and financial transaction reports and prepared bank deposits.
  • Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
  • Directed implementation of strategic business plans to achieve goals and objectives.
  • Reconciled daily sales and financial transaction reports and prepared bank deposits.
  • Devised and implemented standard operating procedures, training programs and office management systems.
  • Interviewed, trained, and supervised employees.
  • Developed business from ground up and prepared records and operations for smooth handover to new owners.
10/2012 to 05/2017
Inventory Control Specialist Kpmg Norfolk, VA,
  • Investigated and resolved variances with inventory records.
  • Received incoming goods, checked paperwork and reviewed merchandise for accuracy against documentation.
  • Received, checked-in and stocked merchandise throughout store, helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room.
  • Organized and processed damaged goods according to vendor and manufacturer procedures.
  • Assessed current inventories and brought in supplies to keep stock within optimal levels for expected demands.
  • Managed weekly inventory and supply tracking, noting items requiring reorder.
  • Moved merchandise from stockroom to sales floor when requested by Manager.
  • Recommended improvements to management to regulate inbound load volume based on inventory requirements.
  • Improved inventory management processes to avoid markdowns.
  • Verified prices and computed totals to complete accurate invoices.
  • Entered information into system to update status reports.
09/2001 to 04/2010
Manager Barry Better Menswear City, STATE,
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Organized new stock for floor placement.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Prepared and submitted nightly bank deposits.
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
  • Prevented store losses using awareness and attention to detail to detect gaps for corrective action.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Reduced shrinkage through proactive inventory management and security-driven approaches.
  • Increased store sales by cross-selling complementary items.
05/2000 to 09/2001
Men's Department Manager Burlington Coat Factory Department Store City, STATE,
  • Directed and supervised staff performance.
  • Used Point of Sale register system to complete transactions.
  • Displayed merchandise for upcoming sales in visually appealing way.
  • Instructed staff on procedures for handling difficult transactions.
  • Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
  • Conducted department walkthrough to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
  • Maintained safe, organized store by keeping aisles free of merchandise and boxes.
  • Grew revenue by improving sales and service strategies.
  • Managed 12 employees.
  • Opened and closed store 3 times per week by balancing cash drawers, preparing daily deposits and traveling to take morning deposit.
  • Trained and developed 12 employees through constructive feedback and focus on long-term career growth.
  • Delegated tasks to employees based upon individual strengths and experience in customer service.
  • Established, enforced and optimized departmental procedures and goals to optimize team performance and productivity.
  • Hired, trained, supervised and motivated team of 12 retail professionals to provide knowledgeable and fast service to every guest.
  • Wrote and submitted reports.
  • Reviewed inventory and sales records, tracked trends and reported on activities to senior management for use in key decision making.
  • Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
  • Assigned 12 employees to specific duties to best meet needs of store.
  • Recognized for exceptional shift performance.
  • Recruited, trained and led retail staff turning over $3.2 million in yearly revenue.
  • Reduced process lags by effectively managing 12 staff to ensure optimal productivity.
Education and Training
Expected in 05/1998
Bachelor of Science: Management
North Carolina A & T State University - Greensboro, NC
GPA:
Expected in 05/1998
Bachelor of Science: Marketing Management And Research
North Carolina A & T State University - Greensboro, NC
GPA:
Additional Information

In October of 2016, I was ordained. Then in 2018 I was lead to start Faith Vision International Church online. Its been an exciting three years and I look forward to opening a location in Charlotte, NC. Were a faith based non-denominational church looking to show the love of God all over the world.

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Resume Overview

School Attended

  • North Carolina A & T State University
  • North Carolina A & T State University

Job Titles Held:

  • Business Owner/Operator
  • Inventory Control Specialist
  • Manager
  • Men's Department Manager

Degrees

  • Bachelor of Science
  • Bachelor of Science

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