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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Driven leader with 35 years of experience in business planning and oversight. Expert at coordinating daily operation activities, creating policies and implementing while working individually with employees.. Outgoing and enthusiastic leader able to manage and motivate various types of employees.

Skills
  • Sound judgment
  • Recruiting and Hiring
  • Purchasing and planning
  • Schedule management

Proficient in microsoft word

  • Performance improvements
  • Financial administration
  • Customer retention
  • Compensation/benefits administration
  • Cross-functional team management
  • Cost analysis and savings
  • Supervision and training
  • Profit and loss accountability
  • Trend forecasting
  • Policy/program development
  • Employee development
  • Goal setting
  • Supervision
  • Security systems
  • Business Operations
  • Team Building
  • Planning and Coordination
  • Bills of Lading
  • Budgets
  • Project Organization
  • Perimeter patrol
  • Forklift Operation
  • Organization
  • Acccounts Receivable
  • Operational Improvement
  • Billing Adjustments
  • Safety inspections
  • Account Reconciliation
  • Customer Service
  • Entry management
  • Problem Resolution
  • Administrative support
  • Equipment Operation
  • MS Office
  • Process Improvement
  • Inventory management
  • Stock Rotation
  • Invoice Generation
  • Communications
  • First Aid/CPR
  • Relationship Development
  • Team Management
Experience
01/2015 to Current
Business Owner/Operator Athenahealth Inc. Myrtle Point, OR,

Built and maintained loyal, long-term customer relationships through effective account management and set up contractual/long term agreements.

  • Leverage expertise to devise and actualize corporate communication plans.
  • Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
  • Lead team of 10-20 employees in all operations including sales, service, parts and office functions.
  • Negotiated with steel vendors to gain optimal pricing on scrap products resulting in 40% increase in profit margin.
  • Assessed team proficiencies, identifying and targeting areas for improvement.
  • Oversaw daily operations of scrap recycling business, including 20 employees across 5 locations.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Monitored inventory levels on monthly basis and placed new orders for merchandise to keep supply well-stocked.
  • Streamlined operational efficiencies by coordinating staff development and succession planning.
  • Fostered strong relationships with steel mill customers and suppliers by suppling monthly tons and maintaining communication.
  • Supervised performance of 10-20 workers, with goals of improving productivity, efficiency and cost savings.
  • Identified client business and operational needs and introduced services to provide solutions.
  • Managed scheduling for 10-30 employees to ensure optimal productivity.
  • Directed all day-to-day operations of scrap yard facility to provide safe and enjoyable guest experience.
  • Boosted profit opportunities, conducting cost, schedule, contract performance, variance and risk analysis procedures for corrective action.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Ensured supply met demand by overseeing all merchandising decisions, replenishment and inventory management.
  • Engaged professionally with business owners and customers to build rapport and nurture relationships.
  • Established departmental performance goals, set timeline targets for sales team and trained new employees.
01/2003 to Current
Business Owner/Operator Riverbend Scrap Corporation City, STATE,
  • Ran business with succession for past 17 years to current.
  • All tasks listed above the same for this employer
05/1995 to 01/2003
Regional Sales Executive Azcon Corporation City, STATE,

Supervised 10+employees to ensure optimal productivity to drive client retention.

  • Elevated team performance via strategic planning and coaching in areas of prospecting, sales and value-added presentations.
  • Managed and coached sales teams of up to 7 people including training, goal setting and evaluation.
  • Spearheaded sales meetings with staff, division president, closing coordinator and construction manager to share best practices for process improvements.
  • Increased market share [50]% over course of 12 Months.
  • Improved profitability by developing pipeline utilizing multiple marketing channels and sales strategies.
  • Met with Presidents on weekly basis to discuss techniques for overcoming objections and closing deals.
  • Monitored customer complaint trends to drive satisfaction improvements and adjusted operational strategies to reduce issues.
  • Worked closely with business owners, using persuasive communication skills and customer relations expertise to close deals with scrap metal clients.
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
  • Managed and maintained client book of 300+ accounts and weekly sales records.
  • Profiled, targeted and prospected territory within and beyond existing customer base.
  • Managed sales transactions with revenue stream of $3 million annually.
  • Drove revenue and profit margins through exceptional customer service, implementing protocols and investigating sales reports for speedy resolution.
  • Projected more than $500,000 in sales during 12 months and achieved 100% of target.
  • Oversaw teams of up to 7 sales representatives and collaborated with internal department heads to determine and establish goals for existing and new staff.
  • Boosted profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
  • Fostered relationships with customers to expand customer base and enhance loyalty and retention.
  • Contacted customers via phone and email to explore connections, offer services and cement relationships.
  • Oversaw inventory purchases and sales contracts to keep records current and compliant.
  • Saved costs by effectively negotiating vendor prices, terms of sales and service agreements.
  • Strengthened revenue opportunities by developing sales strategies based on industry trends and competitor analysis.
  • Sold scrap metal grades and service line across 4-state region.
  • Developed and significantly grew 4-state territory over 5 years.
  • Secured sales targets by building successful sales teams, preparing yearly sales and marketing budgets and implementing strategic action plans.
  • Held weekly one-on-one meetings to review performance, set goals and provide customized coaching.
  • Retained existing customers and substantially grew customer base, product line and sales volume.
01/1985 to 02/1995
Non-ferrous Manager McKinley Iron, Inc. City, STATE,

Oversaw 10-15 employees in sorting, grading and packaging scrap metals for consumer demands on a daily regiment.

Properly weighed and loaded semi trucks, vans and dumptrailers on a daily basis for delivery each day to mills and consumers.

Performed weekly inventories in warehouse for Vice-President of company.

Load and unload railcars of material on a daily manner.

Set up safety training and lockout procedures for OSHA requirements of all employees of department.

Built and maintained Aluminum shredder and it’s complete daily operations. Goal was to shred 1000 tons per month of product. Oversaw 7.5 million dollar investment in the late 1980’s

Education and Training
Expected in
: Engineering/Business Admin
Greenville College - Greenville, IL
GPA:
Expected in 05/1984
High School Diploma:
Southwestern High School - Piasa, IL
GPA:

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Resume Overview

School Attended

  • Greenville College
  • Southwestern High School

Job Titles Held:

  • Business Owner/Operator
  • Business Owner/Operator
  • Regional Sales Executive
  • Non-ferrous Manager

Degrees

  • Some College (No Degree)
  • High School Diploma

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