Business Owner/Operator Resume Example

• Ran business with succession for past 17 years to current.
• All tasks listed above the same for this employer

Supervised 10+employees to ensure optimal productivity to drive client retention.

• Elevated team performance via strategic planning and coaching in areas of prospecting, sales and value-added presentations.
• Managed and coached sales teams of up to 7 people including training, goal setting and evaluation.
• Spearheaded sales meetings with staff, division president, closing coordinator and construction manager to share best practices for process improvements.
• Increased market share [50]% over course of 12 Months.
• Improved profitability by developing pipeline utilizing multiple marketing channels and sales strategies.
• Met with Presidents on weekly basis to discuss techniques for overcoming objections and closing deals.
• Monitored customer complaint trends to drive satisfaction improvements and adjusted operational strategies to reduce issues.
• Worked closely with business owners, using persuasive communication skills and customer relations expertise to close deals with scrap metal clients.
• Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
• Managed and maintained client book of 300+ accounts and weekly sales records.
• Profiled, targeted and prospected territory within and beyond existing customer base.
• Managed sales transactions with revenue stream of $3 million annually.
• Drove revenue and profit margins through exceptional customer service, implementing protocols and investigating sales reports for speedy resolution.
• Projected more than $500,000 in sales during 12 months and achieved 100% of target.
• Oversaw teams of up to 7 sales representatives and collaborated with internal department heads to determine and establish goals for existing and new staff.
• Boosted profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
• Fostered relationships with customers to expand customer base and enhance loyalty and retention.
• Contacted customers via phone and email to explore connections, offer services and cement relationships.
• Oversaw inventory purchases and sales contracts to keep records current and compliant.
• Saved costs by effectively negotiating vendor prices, terms of sales and service agreements.
• Strengthened revenue opportunities by developing sales strategies based on industry trends and competitor analysis.
• Sold scrap metal grades and service line across 4-state region.
• Developed and significantly grew 4-state territory over 5 years.
• Secured sales targets by building successful sales teams, preparing yearly sales and marketing budgets and implementing strategic action plans.
• Held weekly one-on-one meetings to review performance, set goals and provide customized coaching.
• Retained existing customers and substantially grew customer base, product line and sales volume.

Oversaw 10-15 employees in sorting, grading and packaging scrap metals for consumer demands on a daily regiment.

Properly weighed and loaded semi trucks, vans and dumptrailers on a daily basis for delivery each day to mills and consumers.

Performed weekly inventories in warehouse for Vice-President of company.

Load and unload railcars of material on a daily manner.

Set up safety training and lockout procedures for OSHA requirements of all employees of department.

Built and maintained Aluminum shredder and it's complete daily operations. Goal was to shred 1000 tons per month of product. Oversaw 7.5 million dollar investment in the late 1980's