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business owner operator resume example with 15 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Self-motivated professional successful in seizing viable opportunities for expansion and innovation in the pest control industry. Offering 15 year background in increasing profits, reducing costs and transforming customer service standards through business planning and Management. Experienced in leading and supervising a team of employees.

Skills
  • Business administration
  • Budgeting
  • Operations management
  • Financial Management
  • Verbal and written communication
  • Financial administration
  • Troubleshooting
  • Teamwork
  • Customer Relations
  • Staff Management
  • Empathetic
  • QuickBooks knowledge
  • Multitasking abilities
Work History
Business Owner/Operator, 06/2019 - Current
Encompass Health Corp. Lakeland, FL,
  • Established, optimized and enforced business policies to maintain consistency and high-quality standards across Salon operations.
  • Stayed current with market trends to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
  • Put together realistic budgets based upon costs and fees for effectively operating business.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Increased revenue and sales through strategic merchandising, inventory selection and visual display techniques.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
  • Educated customers on promotions to enhance sales.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Assisted customers by answering questions and fulfilling requests.
  • Worked with diligence to regularly meet or exceed special targets, including credit card applications, special donations and specific product promotions.
Office Manager, 09/2015 - Current
Hyatt East Moline, IL,
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Handled all incoming business and client requests for information.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Completed bi-weekly payroll for employees.
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Recruited and hired qualified candidates for vacant and new positions.
  • Solved problems timely and effectively, ensuring customer satisfaction.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating and all types of cash and banking reconciliations.
  • Gathered important tax-related information, including taxable income, deductibles and allowance information.
Cosmetologist, 03/2012 - 09/2015
Camden Property Trust Boca Raton, FL,
  • Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
  • Created memorable customer experiences by including special services such as head and neck massages during appointments.
  • Evaluated client needs and recommended treatments and strategy to achieve desired result, while maintaining hair health.
  • Helped clients achieve desired looks for routine wear and special events by crafting ideal makeup strategies.
  • Kept work areas, tools and equipment clean and properly sanitized to minimize risk and cross-contamination.
  • Supported reception efficiency by taking phone calls, inputting appointments and collecting payments.
  • Consulted with new clients, asking appropriate questions to understand needs and expectations for hair color, style and care.
  • Recorded notes for future reference, including customer preferences and services delivered.
  • Booked appointments, answered phones, greeted clients, handled payments and created client service tickets for salon with daily customers.
  • Answered phone calls and emails to schedule client appointments.
  • Processed payments by entering sales in register.
Assistant Manager, 03/2005 - 01/2011
Barnes & Noble City, STATE,
  • Taught servers and cashiers to promote high-profit products and capitalize on cross-selling opportunities.
  • Trained cafe employees to consistently exceed customers' expectations and provide superior service.
  • Handled business administration functions such as payroll, cash register counting and supply ordering.
  • Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
  • Secured daily cash by verifying totals and making nightly deposits.
  • Responded to emergencies with calm approach, including events occurring outside business hours.
  • Managed display products effectively to achieve consistent sales with minimal waste.
  • Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Education
High School Diploma: , Expected in 05/2007
-
Brevard Homeschool Academy - Merritt Island, FL,
GPA:
Status -
State Certificate: Cosmetology, Expected in 01/2011
-
Academy Of Cosmetology - Merritt Island, FL
GPA:
Status -

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Resume Overview

School Attended

  • Brevard Homeschool Academy
  • Academy Of Cosmetology

Job Titles Held:

  • Business Owner/Operator
  • Office Manager
  • Cosmetologist
  • Assistant Manager

Degrees

  • High School Diploma
  • State Certificate

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