Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

  • Strategic Management
  • Staff Management
  • Business planning
  • Sales and Marketing
  • First Aid/CPR
  • 47 WPM typing speed
  • Telephone etiquette
  • Office management
  • Travel coordination
  • Expense reporting
  • Skilled in Excel
  • 30+ years customer service experience
Work History
Business Owner/Manager, 05/2020 to Current
AgilityCharlotte, NC,

20-30 Hours per week.

Manage all operations of home-based custom vinyl decal business, including sales, customer service, decal design/production, social media communications, and billing. Develop artwork proposals and create customized designs to meet customer budgets. Manage sales lifecycle through order delivery.

  • Conceptualize and manage all facets of business startup
  • Design, produce, package and ship customized decal designs to customer throughout U.S. and worldwide currently including 18 international countries.
  • Photograph, edit, watermark, and post selected decal photos to social media/business accounts.
  • Created Excel spreadsheet to improve order tracking and management.
  • Propelled continuous improvements and strategically capitalized on current market trends.
  • Investigated and adopted optimal shipping and receiving strategies by selecting best carriers, routes and methods to minimize costs and enhance schedules.
  • Weighed letters and packages and calculated costs based on classification, weight and destination.
Transportation Specialist, 12/2018 to 06/2021
Amazon.Com, Inc.Pflugerville, TX,

40+ hours per week.

Provided transportation of Easterseals juvenile members to and from behavioral therapy appointments in various locations throughout the Pima county area. During the Covid-19 pandemic when manning was low, assisted with workforce mitigation including medical records scanning and filing, front end receptionist duties, and implementing digitalization of employee files in HR.

  • Utilized time management and logistical support, proper documentation, and safety procedures.
  • Processed progress notes of transportation logs for billing and claims in a timely manner.
  • Planned and adjusted optimal routes based on traffic and weather conditions.
  • Provided training of new employees to the transportation department.
  • Provided timely transportation of diverse clients to healthcare facilities, including patients, families and staff members.
  • Guaranteed safe and on-time passenger arrival by closely monitoring passenger and route safety and enforcing regulations.
Operations Manager, 09/2000 to 09/2020
Michaels Arts And CraftsCity, STATE,

40 hours per week.

Managed all aspects of store operations, including , human resources, sales, budgeting, inventory control and quality assurance.

  • Reviewed and monitored scheduling, purchases and other expenses to maintain monthly budget.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Managed over 45 store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Managed all aspects of store operations, including organization, maintenance and purchasing functions.
  • Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
Contracted Case Aide, 02/2017 to 12/2018
AMN Healthcare/ComtransCity, STATE,

60 hours per week.

Provided supervised visitation services for over 200 foster care children and facilitated interactions among parent and child during these supervised visitations.

  • Conducted home, school and community visits to assigned clients to assess client's level of care and provide guidance towards meeting treatment goals.
  • Collaborated with case managers and community partners to deliver effective treatment and case collaboration.
  • Provided transportation for children and parents to and from visits and court.
  • Reported child abuse in accordance with legal standards of mandatory reporters.
  • Thoroughly documented data and completed accurate updates to case records.
  • Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
Medical Assisting Diploma: Medical Assisting, Expected in 12/2008
Central Georgia Technical College - Warner Robins, GA,

3.7 GPA

63 Credit hours


Current First aid and CPR certification

Current Level One Fingerprint Clearance Card

Fully Covid-19 vaccinated

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School Attended

  • Central Georgia Technical College

Job Titles Held:

  • Business Owner/Manager
  • Transportation Specialist
  • Operations Manager
  • Contracted Case Aide


  • Medical Assisting Diploma

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