Business Owner Manager Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Experienced Manager with over 15 years of experience in Health, Fitness and Wellness. Excellent reputation for resolving problems and improving client satisfaction. I'm enthusiastic and eager to contribute to team success through hard work, attention to detail and am very motivated to learn, grow and excel in a new role.

  • Team leadership and direction
  • Policy and procedure improvements
  • Cross-functional communications
  • Relationship Development
  • Sales background
  • New product introductions strategies
  • Staff Management
  • Employee relations and conflict resolution
Work History
Business Owner/Manager, 2011 to 2020
Cisco Systems, Inc.Columbia, SC,
    • Coordinated innovative strategies to accomplish objectives and boost long-term profitability.
    • Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
    • Reached out to potential clients via telephone, email and in-person inquiries.
    • Monitored incoming calls and provided feedback to team members to improve quality of service.
    • Developed and delivered new hire transition training and quality assurance programs, thereby increasing new client retention.
    • Collaborated with sales team to set monthly funding goals and tracked progress using MindBody software.
    • Onboarded new employees, including training, mentoring and new hire documentation.
Business Development Manager, 2008 to 2011
University Of CaliforniaDavis Health System, CA,
  • Coordinated innovative strategies to accomplish objectives and boost long-term profitability.
  • Scheduled promotional activities in accordance with new business goals and staff resources.
  • Negotiated, prepared and signed contracts with clients and new members.
  • Established relationships with key decision-makers within partner organization to promote business growth and client retention.
  • Uncovered and qualified prospects and sales opportunities in targeted markets using external resources.
  • Developed wellness programs targeted on specific group of members and areas of wellness.
  • Collected and tracked information about participation and outcomes of individual programs.
  • Managed health fair activities to expose business health and wellness programs and services.
  • Educated staff on new developments in health and wellness and provided effective programming to over 500 clients.
  • Conducted group wellness presentations for classes up to 50 participants.
  • Built strong relationships with members to promote health, wellness and available services.
Department Manager, 2000 to 2008
Reebok Sports Club/NYCity, STATE,
  • Implemented successful marketing and promotional strategies worth over $1,000,000.00 in yearly revenue.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Developed empowering employee culture focused on equipping employees to independently meet customer needs.
  • Fostered positive working environment for all employees by encouraging staff members to voice opinions and concerns without fear of reprisal.
  • Managed fitness centers, recreation facilities and aquatic programs with emphasis on safety.
  • Responded promptly to customer issues and resolved problems through effective communication and decision making skills.
  • Set clear sales goals for each employee, tracking progress and milestones and offering support and assistance as needed.
  • Supported enrollees in fitness program services by encouraging participation in Zumba, yoga and other beneficial workout classes.
  • Demonstrated strong knowledge of all fitness equipment and explained to customers how to properly use each machine.
  • Trained newly hired employees, offering insight into job duties and providing positive feedback on work.
  • Increased efficiency and team productivity by promoting operational best practices.
Bachelor of Science: Health Education, Expected in
Hunter College - New York, NY
Associate of Arts: Liberal Arts And Sciences, Expected in
Borough of Manhattan Community College - New York, NY
Additional Information

Past certifications include Group Exercise, Personal Training by ACSM, ACE, NASM. Yoga Alliance approved 200hr and 500 hr. Personal accomplishments includes completion of more than 10 Marathons. Trekking through the Ande and Himalayan mountains.

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Resume Strength

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Resume Overview

School Attended
  • Hunter College
  • Borough of Manhattan Community College
Job Titles Held:
  • Business Owner/Manager
  • Business Development Manager
  • Department Manager
  • Bachelor of Science
  • Associate of Arts

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