Organized and detail-oriented Customer Service Representative with over 13 years progressive experience across various industries to include:administrative, medical support, childcare, event planning, and food service. Passionate about helping others and works well under pressure. Pays attention to detail, expert in anticipate the needs of clients/customers, and is effective in both written and verbal communication. Skilled at developing strong relationships with quality customers. Proven ability to manage schedules, meet tight deadlines, and orchestrate consistently high-quality events.
Skills
Extremely organized multi-tasker
Event coordination
Inventory management
Team leadership
Self-motivated
Customer oriented
Punctual
Dedicated Team Player
Food service & safety
Conflict resolution
Strong verbal communication
Budgeting and finance
Flexible
Reliable
Work History
Business Owner/Lead Planner, 03/2017 - Current Festival Foods – Fond Du Lac, WI,
Manage a variety of tasks to ensure the perfect wedding day for clients and their families.
Coordinates with vendors, clients, and venue staff; communicating the agenda and itineraries for the event to meet strict timelines.
Creates event timelines and schedules which help arrange, organize, and customize each specific wedding occasion.
Manages high priority issues, complaints, and client concerns Creates floral arrangements.
Waitress/Bartender, 05/2017 - Current Excel Learning Centers – Tacoma, WA,
Perform multiple job duties such as bartending, serving, and administrative duties.
Provide excellent customer service to assure guest indulgence and repeat business Effectively communicates with kitchen staff and other team members to provide superior service to the customers Performs basic office duties including but not limited to; inventory, data entry of invoices, ordering restaurant supplies, and filing important documents.
Utilize leadership skills by assisting management team in performing managerial tasks.
Answer phone calls for meal requests and other incoming calls and directed them appropriately
Handle currency and credit card transactions quickly and accurately
Key Employee, 10/2011 - 05/2017 Nogales Unified School District – Nogales, AZ,
Performed multiple job duties such as bartending, serving, acting manager and administrative duties.
Trained other coworkers according to the Bonefish corporate standards
Provided excellent customer service to assure guest indulgence and repeat business
Effectively communicated with kitchen staff and other team members to provide superior service to the customers
Performed basic office duties including but not limited to; inventory, data entry of invoices, ordering restaurant supplies, and coordinating company holiday parties for various local businesses.
Utilized leadership skills by assisting management team in performing managerial tasks.
Answered phone calls for meal requests and other incoming calls and directed them appropriately
Handled currency and credit card transactions quickly and accurately
Deli Associate, 04/2011 - 05/2012 Juv Consulting – New York, NY,
Prepared, served and stocked deli food and products for customers while maintaining high standards of safety and sanitation at large regional grocery chain.
Delivered top-notch customer service resulting in repeat business and happy customers.
Abided by all business policies ensuring a safe and clean work environment and pleasant shopping experience.
Controlled freshness by rotating and coding all products and removed out-of-code merchandise.
Senior Representative, 06/2010 - 03/2011 State Of Georgia – Dublin, GA,
Sold insurance and asset management services for insurance and financial services firm with over 100,000 independent representatives.
Analyzed life insurance, retirement savings, educational savings and debt consolidation services for clients.
Advised clients which insurance and financial services vehicles were most appropriate based on their current and future personal and professional aspirations and needs.
Toddler Teacher, 02/2009 - 07/2010 Tommy Bahama – Farmington, NM,
Administered care to children aged 14-24 months at premier private school in Northern Virginia and in the communities of Ashburn and Chantilly.
Taught basic developmental skills appropriate for toddlers.
Assisted in the training of new teachers in the room and assisted in managing the room.
Prepared lesson plans, recorded daily sheets, and performed developmental assessments for the children in compliance with business, state, local, and federal guidelines.
Delivered outstanding customer service while providing high quality shampoos and conditioning treatments.
Greeted guests in-person and via phone and scheduled appointments in a timely manner helping the stylists stay on time.
Maintained a clean and welcoming environment ensuring a positive salon experience every time.
Reported any equipment, customer service or other problems to management team to avoid injury, a negative salon experience and productivity dip.
Teacher, 01/2006 - 08/2006 Children Of America – City, STATE,
Administered care to children aged 2 ½ to 3 years of age at prestigious daycare center for the Warrenton community
Taught basic developmental skills appropriate for age group.
Prepared lesson plans, recorded daily sheets, and performed developmental assessments for the children in compliance with business, state, local, and federal guidelines
Cashier, 12/2005 - 03/2006 Giant Food – City, STATE,
Worked while attending school
Processed customer purchasing transactions in a timely manner and with a great attitude for a large National grocery store chain.
Offered customers carry-out service at the completion of the transaction to demonstrate positive customer service.
Waited on customers with a smile and genuine spirit of care and wanting to help to promote a positive shopping experience.
Nursing Assistant, 05/2005 - 08/2005 PediatriCare Of Northern Virginia – City, STATE,
Summer job while attending college
Helped nursing staff expedite care for children up to 18 years old in a busy and growing pediatric practice.
Escorted patient and caregiver to examination room and got them comfortably settled in while they waited for the doctor.
Checked and documented vital signs for nurses so they could focus on most important patient care and needs
Sales Associate, 11/2003 - 06/2004 DEB Stores – City, STATE,
Worked while attending school
Retail associate at trendy women's clothing store
Assisted customers with picking clothes, shoes, and accessories to flatter their shape and make them look and feel good
Education
Certified Wedding and Event Planning (CWEP): , Expected in Current - Lovegevity University through Virginia Commonwealth University - , GPA:
: , Expected in 01/08 - George Mason University - , GPA:
: , Expected in 06/06 - Northern Virginia Community College - , GPA:
GPA: 3.76
: Biology, Expected in 12/05 - Hampton University - , GPA:
Biology GPA: 2.67
High School Diploma: , Expected in 06/04 - Fauquier High School - Warrenton, VA GPA: GPA: 3.65
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School Attended
Lovegevity University through Virginia Commonwealth University
