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Business Owner Resume Example

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BUSINESS OWNER
Summary

Friendly and efficient customer service team member devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable about procedure and standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.Searching out a growing eye lash company in need of a experienced, passionate and creative Esthetician and Master Lash Tech for management or development and education. I will provide excellent conditions and personal care as a Eye lash Technician and five star aesthetician. In addition I am a well seasoned entrepreneur with integrity and over 10 years experience in customer care and human relations. Authorized to work in the US for any employer

Skills
  • Quickbooks, Microsoft office
  • Entrepreneur
  • Market targets
  • Microsoft office
  • Word
  • Negotiations
  • Quickbooks
  • Sales
  • Scheduling
  • Customer support ❣️
  • Effective communication
  • Project management
  • Safety regulations
  • Customer relationship management
  • Employee coaching
  • Customer support
  • Customer support
  • Inbound and outbound calling
Experience
Business Owner|Company Name - City, State|01/2014 - Current
  • I started as a entrepreneur 2008 in Canton Georgia.
  • I learned great business ethics.
  • Hospitality was always upheld at Eye Expression giving everyone a personal touch of home.
  • I provided a comfortable lounge suite were in performed over 300 clusters 50 individuals 130 Strip Eye lash applications in addition to Brown arching, brow tinting, and product sales in a short time developed a brand and concept.
  • Five Star Facebook Reviews from Satisfied customers 2015 Offered a spread in Working Mothers Magazine Servicing over 500 loyal customers since 2015 Eye Expression educated customers about all services provided I ensured every customer was satisfied after signing required waivers.
  • I had the responsibility of Groupon Marketing, Twitter, Instagram, and Facebook Appointment scheduling.
  • I handled negotiations and product orders.
  • Sold Over 1300.00 worth of Bare Essentials make-up line in my store.
  • I oversaw Remodeling of suite and Rental contracts utilizing Pre-paid Legal Hydra facial MD trained Skilled in Microdermabrasion Enzyme peels Microcurrent Electrical facials.
  • Tracked warehouse contents continually, maintained constant awareness of stock levels and performed efficiently.
  • Evaluated effectiveness of training by surveying trainees and managers and collecting before-and after-data showing training impact.
  • Monitored multiple databases to keep track of all company inventory.
  • Effectively controlled the release of proprietary and confidential information for general client lists.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Monitored market conditions to set accurate pricing structures and take advantage of emerging trends.
  • Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
  • Maintained functional and neat building areas to meet all business needs and deliver professional appeal to customers.
Lead Esthetician|Company Name - City, State|05/2017 - 06/2017
  • Waxing Pro IPL training and LED Galvanic treatments Acne Facials European facials Reflexology trained Ultrasonic skin scrubber Performed over 99 corrective skincare facials 2016.
  • Educated clients on skin care procedures and products.
  • Set up patient rooms and sterilized equipment.
  • Offered skin rejuvenation and cellulite reduction therapy services to clients.
  • Vastly improved appearance of clients' skin through non-surgical processes.
  • Provided excellent customer service and skin care treatments to all clients.
  • Offered lash application, warm stone massage and brow and eyelash tinting services.
  • Learned new techniques, including complete chemical peel process.
  • Collected patient history before planning treatments.
  • Pursued continuing education to learn new advances in skin condition treatments.
  • Gave patients [Type] treatments and educated on procedures.
  • Sold salon-exclusive skin care products and encouraged service upgrades.
Customer Service Associate|Company Name - City, State|01/2008 - 01/2012
  • Contributed to business growth by confirming customer satisfaction with service and quality.
  • Met and exceeded productivity game targets by handling every interaction with top-notch customer service.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Maintained revenue streams by exhausting every option before offering refunds.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Supported customer service goals and enhanced relations through friendly,knowledgeable and positive communication.
  • Consulted with customers regarding meeting their persi need, addressing all concerns. Results $$
Eye Expression LLC|Company Name - City, State|01/2016 - 01/2018
  • Backed up reception desk by answering phones, scheduling appointments and processing payments.
  • Planned and executed service provided.
Education and Training
Chattahoochee Technical College|City, StateClinical Nurse Specialist
Elaine Sterling Institute, Flirt and Flutter Make-up Academy||City, State|05/2017Associate of Arts: Master AestheticianNursing Assistant Chattahoochee Technical college
Elaine Sterling Institute School of Excellence|05/2017Esthetics
Polaris Woodstock|City, StateSome College (No Degree): Business And Managerial Economics
Activities and Honors

American Heart Association volunteer

We participate in the heart walks all over Atlanta. Its truly inspirational and motivating to mob on that positive synergy.

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Resume Overview

School Attended

  • Chattahoochee Technical College
  • Elaine Sterling Institute, Flirt and Flutter Make-up Academy
  • Elaine Sterling Institute School of Excellence
  • Polaris Woodstock

Job Titles Held:

  • Business Owner
  • Lead Esthetician
  • Customer Service Associate
  • Eye Expression LLC

Degrees

  • Clinical Nurse Specialist
    Associate of Arts : Master Aesthetician
    Esthetics
    Some College (No Degree) : Business And Managerial Economics

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