business owner resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -

Seasoned Small Business Owner with 12 years of experience in operations management, business strategy and financial management. Demonstrated success in capitalizing on new trends and technologies to drive business development initiatives and achieve sales goals. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.

  • Purchasing and planning
  • Issue resolution
  • Sales strategics
  • Cost analysis and savings
  • Task delegation
  • Brand management
  • Planning and coordination
  • Marketing expertise
  • Financial administration
  • Employee coaching
  • Defining company vision
  • Social media proficiency
  • Marketing understanding
  • Communication
  • Point of Sale (POS) system operations
  • Sales Techniques
  • Relationship management
  • Organization
  • Time management
  • People skills
  • Friendly, positive attitude
  • Troubleshooting
  • Critical thinking
  • Organizational skills
08/2010 to Current
Business Owner Recycled Kids City, STATE,
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Reconciled daily sales, returns and financial transaction reports and prepared bank deposits.
  • Kept records for production, inventory, income and expenses.
  • Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
  • Assessed all aspects of business operations to implement realistic annual budget.
  • Devised and implemented standard operating procedures, training programs and office management systems.
  • Provided organizational leadership and established business vision to achieve sales, profit and revenue goals for consignment fashion, perfume and accessories store.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Resolved issues quickly through meticulous research and quick decision making.
  • Coordinated with webmaster to develop website and create online advertisements.
  • Set pricing structures according to market analytics and emerging trends.
  • Calculated credit amounts and commission payouts, priced merchandise and generated credit memos for returned merchandise.
  • Promoted store offerings through newspaper advertisements, catalogs and brochures to attract new customers.
  • Leveraged social media to expand market reach and facilitate sales agent recruitment.
  • Kept up-to-date on all regulatory changes affecting business operations.
  • Managed financial functions such as operations budgeting, accounts payable and accounts receivable and payroll.
  • Monitored industry trends and attended trade shows to select and items for resale in stores.
  • Interviewed, trained, and supervised employees.
  • Performed routine office tasks, including copying, answering telephones, file management and data entry to keep operations at optimal levels and better serve internal and external customers.
04/2007 to 12/2014
Freelance Writer The St. Augustine Record City, STATE,
  • Performed in-depth research into topics to write clear and accurate copy.
  • Edited documents for grammar, clarity, content and formatting.
  • Coordinated with subject matter experts for interviews and topic generation.
  • Interviewed contacts by phone, Skype and in person for human nature stories for weekly newspaper column.
  • Completed writing assignments according to set standards regarding order, clarity, conciseness, style and terminology.
  • Edited and proofread content to verify proper grammar, quality and consistency with AP style.
  • Applied strong writing, editing and proofreading abilities to each assignment to produce best possible content.
  • Planned and obtained original shots using innovative thinking and new techniques.
  • Photographed special events, parties and portraits.
01/1997 to 08/2010
Waitress/Bartender Salt Water Cowboys City, STATE,
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Stocked server areas with supplies before, during and after shifts.
  • Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Prepared salads, appetizers and garnishes to assist kitchen staff.
  • Updated customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Provided items requested by customers, including sauces and drink refills.
  • Processed customers' payments and provided receipts.
  • Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
  • Rearranged tables and chairs, located or rolled extra silverware and prepared for large groups.
  • Entered customer food orders into computer system.
  • Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
Education and Training
Expected in 04/2007 to to
Bachelor of Arts: Journalism/Public Relations
Flagler College - Saint Augustine, FL,
Activities and Honors

Girl Scout Troop Leader for Troop 96 for 7 years. Planning and executing several fundraisers, volunteer events, activities, crafts and ceremonies. In charge of all Troop financial accounts. This was all in a volunteer position.

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Resume Overview

School Attended

  • Flagler College

Job Titles Held:

  • Business Owner
  • Freelance Writer
  • Waitress/Bartender


  • Bachelor of Arts

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