Motivated Computer Technician with more than 12 years experience in computer hardware, operating systems, desktop applications, virus removal, maintenance and repair. Having in-depth knowledge of advanced diagnostic techniques, I resolve problems for clients quickly and accurately to reduce downtime and increase productivity. Extremely proficient at explaining complicated technical concepts to users of varying degrees of technical understanding.
Computer Repair Business Owner and Technician with a 99% success rate in diagnosing and resolving computer related hardware, software and virus issues without loss of data 10 years in a row.
Troubleshoot and resolve technical issues for clients via remote access, in person, over phone and through e-mails accurately and efficiently. Set up, install, test and configure networks, desktops, laptops, printers, motherboards, processors, RAM, hard drives, graphics cards and Lcds screens. Perform diagnostics, repair or replace malfunctioning hardware and software. Support clients having data connectivity issues.
Communicate with clients, and other individuals to answer questions and explain information. Research issues on various computer systems and databases to resolve issues and inquiries.
Manage all day-to-day and long-term business operations, which include opening and closing shop, all sales and service work, all financial transactions, invoicing, purchasing, shipping and receiving.
Owned and Operated Delivery Truck and Route in MN. Delivered an average of 250 - 300 packages to both residential and commercial addresses.
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