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Business Owner Clinical Massage Therapist resume example with 12+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Highly motivated professional with 10+ years of entrepreneurial and management experience. Skillfully create and maintain professional and loyal relationships with co-workers, staff and clients while effectively managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. History of applying business acumen and experience and exercising decisive judgment to meet and exceed organizational goals.

Skills
  • Excellent communication and interpersonal skills
  • Quick-thinking for customer solutions
  • Software and program efficient in training
  • Creative thinking for customer resolutions
  • Sustainable business models
  • Business operations management
  • Business structure planning
  • Ethical business standards
  • Business plan execution
  • Driving business growth
  • Business expertise
  • Business planning and strategy
  • Local business relationships
  • Business efficiency expertise
Education and Training
Southwestern Michigan College Dowagiac, MI Expected in 05/2002 : Mass Communications, Psychology Studies - GPA :
Davenport University Grand Rapids, MI Expected in 05/2005 Associate of Applied Science : Clinical Massage Therapy, Business Management - GPA :
Experience
Idex Corporation - Business Owner/clinical Massage Therapist
Marietta, GA, 01/2010 - Current

Created, integrated and updated policies and practices keeping business agile and responsive to client base needs and demands, and changing market conditions.

  • Monitored market conditions to set accurate pricing structures and take advantage of emerging trends.
  • Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
  • Leveraged human resources skills to identify and recruit optimal candidates, coordinate training and oversee ongoing performance.
  • Created and implemented marketing and advertising strategies for strategic growth and to support company's revenue goals.
  • Set, updated and enforced policies to maintain consistency and quality service at all levels.
  • Kept up-to-date on all regulatory changes affecting business operations.
  • Reconciled daily sales, returns, and financial transaction reports and prepared bank deposits.
  • Interviewed, trained, and supervised sub-contractors/employees to achieve quality standards and sales goals.
  • Coordinated with webmaster to develop website and media content.
  • Leveraged social media to expand market reach.
  • Increased sales volume tactically within set goal months to increase client engagement and profit.
  • Developed therapeutic service business from ground up and created records and operations.
  • Managed financial functions such as operations budgeting, accounts payable and accounts receivable, and payroll.
  • Mentored newly hired employees to take on responsibilities and tasks with understanding.
  • Recruited and trained team members staff to perform daily business functions.
  • Obtained continued education credits to further advance knowledge and techniques in the industry.
Marriott International - Customer Service Representative
Annapolis Junction, MD, 03/2011 - 02/2012
  • Assisted call-in customers with Appliance questions.
  • Assessed customer needs and upsold products and services to maximize sales.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Resolved inquiries to consistently meet performance benchmarks, including speed, accuracy and volume.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Answered customer questions and addressed concerns, reducing complaint calls.
  • Reviewed account and service histories to identify trends and issues.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
Marriott - Front Desk Guest Service Representative
City, STATE, 05/2006 - 05/2007
  • Monitored reservations to track incoming parties and special events.
  • Posted room charges such as food, liquor and telephone calls based on individual customer actions.
  • Educated patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
  • Arranged special accommodations for guests to maintain optimal satisfaction
  • Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to Sales Manager on daily basis.
  • Provided property details to patrons, including dining areas, pool, spa and fitness center.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Personally addressed and welcomed guests to business, improving overall customer service and engagement.
  • Managed all front desk operations for busy high-volume hotel.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Cultivated professional relationships with guests through active response, and dedicated assistance, improving business clientele retention.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.

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Resume Overview

School Attended

  • Southwestern Michigan College
  • Davenport University

Job Titles Held:

  • Business Owner/clinical Massage Therapist
  • Customer Service Representative
  • Front Desk Guest Service Representative

Degrees

  • Associate of Applied Science

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