Business Owner Chief Executive Officer resume example with 13+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Summary
Extremely flexible customer service professional accustomed to and excels in fast-paced environments. Friendly and enthusiastic with history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Offering my expertise in time management and problem solving skills enhanced by great communication skills and a positive attitude. Always eager and willing to learn something new as a very quick learner. Invariably remaining dedicated to customer satisfaction.
Skills
Technologically savvy
Growth-Minded
Coachable
Emotionally Intelligent
Empathetic
Effective Communicator
Active listening
Report generation
Problem-solving abilities
Organizational strengths
Personable
Time Management Strength
Courteous demeanor
Adaptive team player
Pays attention to detail
Always goes above and beyond
Passionate about Customer Service and helping others
Excels in fast pace environments
Reporting and analysis
Sales closing
Experience
Business Owner Chief Executive Officer, 04/2014 - 02/2019 Roseland School District – Santa Rosa, CA,
Managed company key accounts to promote ongoing project profitability and superior customer satisfaction
Generated new business by reaching out to prospective clients by email and telemarketing
Revitalized business plans and realigned company objectives to increase overall profits
Increased company revenue by $300,000 within first year
Administered day-to-day operations, including accounting and budget management, business development, performance metrics and customer service
Designed, managed and maintained company website by writing content, directing video designs and designing email, HTML and in-text email promotions
Provided organizational leadership
Led startup and opening of telemarketing business and provided business development, creation of operational procedures and workflow planning
Prepared, negotiated and executed marketing and service level agreements with clients while achieving and maintaining 90% client retention rate
Hired, trained and mentored 30 staff members to maximize productivity on the floor and an entire company of 50 employees
Cultivated and maintained strong industry relationships and customer partnerships through exceptional customer service and follow through to capitalize on opportunities and maximize business success
Routinely prepared and evaluated CRM reports to identify problems and areas for improvement
Cultivated impactful relationships with customers by delivering product knowledge to drive business development
Consulted with customers to determine best methods to resolve service and billing issues
Consistently exhibited and expressed extreme passion for customer experience always going above and beyond always expressing care and compassion at all times
Assisted faculty and students with using computer software and hardware
Managed laboratory software, tested materials, and ensured hardware was secure
Conducted regular maintenance on computers and performed frequent software backups
Logged all equipment malfunctions and damages
Maintained composure and patience in face of difficult customer situations, applying de escalation techniques and positive customer support
Explained technology-related details in easy-to-understand terms to individuals from all walks of life and in various job positions
Responded to assistance requests from users and directed individuals through basic troubleshooting tasks
Provided assistance in several different areas such as National Career Readiness Certificate tutoring, resumes, cover letters, keyboarding techniques, and the Microsoft programs
Formatted spreadsheets designed for supervisors to monitor how many clients were utilizing the lab, what programs they were using and also a statistics spreadsheet that tracked client information
Showcased strong time management skills, the ability to multitask and pay attention to details effectively,
Sales And Closing Manager/Customer Service Rep, 01/2010 - 01/2013 Legion Marketing – City, STATE,
Worked one-on-one with employees to motivate while delivering constructive criticism in busy, telemarketing environment
Responded to customer inquiries and delivered appropriate information after carefully researching issues
Guided and supported 25 staff members to consistently achieve and exceed team and personal goals
Delivered an exceptional level of service to each customer by listening to concerns and answering questions
Protected company reputation and built loyal client base by working relentlessly to creatively resolve problems and improve customer satisfaction
Examined, verified and explained information in closing documents including payment information and contract details
Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
Input information from customer calls into the company's system using Five Star (CRM the company used)
Mentored newly hired closers in Upselling Techniques, Handling Objections and Rejections, Objection Prevention, problem solving and Closing Techniques to improve sales and closing expertise
Taught staff how to handle difficult situations with calm and professionalism at all times
Delivered empathy and persuasive negotiation talents to promote memorable customer experience
Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top closing performers to attract and retain top-quality personnel
Established, enforced and optimized departmental procedures and goals to optimize team performance and productivity
Cross-trained staff members, resulting in [Number]% increase in customer satisfaction ratings
Administrative Assistant, 06/2005 - 01/2010 Heartland Inc – City, STATE,
Tracked and submitted employee time sheets to accounting department for payroll processing
Created and maintained spreadsheets and developed administrative and logistical reports
Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster customer satisfaction
Generated shipment invoices, prepared packages and set up courier deliveries for customers
Organized conference room space and materials for internal and customer meetings, took notes and distributed meeting minutes to support executive needs
Guided administrative and professional staff through computer and software problems
Assisted with administrative tasks, including filing, answering phones, generate reports and ordering office supplies
Tracked expenses and documented records using Quick Books
Maintained attendance records, taking note of staff vacation time, sick days and personal days
Entered invoice data into company's Five Star system and updated details, including customer contacts and delivery dates to keep information current
Wrote email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence
Maintained up-to-date department organizational chart
Coordinated daily and weekly schedules and monthly calendar obligations for 3 executives and 2 managers
Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and ensure compliance with company policies and procedures
Increased accuracy and reduced discrepancies by verifying data while processing incoming and outgoing checks and wire transfers
Coordinated domestic and international travel, hotel and transportation needs for staff
Processed financial documents including contracts, expense reports and invoices
Education and Training
GED: , Expected in 01/2000 - Des Moines Area Community College - Ankeny, IA GPA:
: Business Administration And Management, Expected in - Des Moines Area Community College - Ankeny, IA GPA:
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