Business Owner Chief Executive Officer Resume Example
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BUSINESS OWNER CHIEF EXECUTIVE OFFICER
Summary
Extremely flexible customer service professional accustomed to and excels in fast-paced environments. Friendly and enthusiastic with history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Offering my expertise in time management and problem solving skills enhanced by great communication skills and a positive attitude. Always eager and willing to learn something new as a very quick learner. Invariably remaining dedicated to customer satisfaction.
Skills
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Experience
Business Owner Chief Executive Officer, Roseland School District, April 2014-February 2019Santa Rosa , CA
- Managed company key accounts to promote ongoing project profitability and superior customer satisfaction
- Generated new business by reaching out to prospective clients by email and telemarketing
- Revitalized business plans and realigned company objectives to increase overall profits
- Increased company revenue by $300,000 within first year
- Administered day-to-day operations, including accounting and budget management, business development, performance metrics and customer service
- Designed, managed and maintained company website by writing content, directing video designs and designing email, HTML and in-text email promotions
- Provided organizational leadership
- Led startup and opening of telemarketing business and provided business development, creation of operational procedures and workflow planning
- Prepared, negotiated and executed marketing and service level agreements with clients while achieving and maintaining 90% client retention rate
- Hired, trained and mentored 30 staff members to maximize productivity on the floor and an entire company of 50 employees
- Cultivated and maintained strong industry relationships and customer partnerships through exceptional customer service and follow through to capitalize on opportunities and maximize business success
- Routinely prepared and evaluated CRM reports to identify problems and areas for improvement
- Cultivated impactful relationships with customers by delivering product knowledge to drive business development
- Consulted with customers to determine best methods to resolve service and billing issues
- Consistently exhibited and expressed extreme passion for customer experience always going above and beyond always expressing care and compassion at all times
Computer Lab Assistant, Walgreens, January 2013-February 2014Knoxville , TN
- Assisted faculty and students with using computer software and hardware
- Managed laboratory software, tested materials, and ensured hardware was secure
- Conducted regular maintenance on computers and performed frequent software backups
- Logged all equipment malfunctions and damages
- Maintained composure and patience in face of difficult customer situations, applying de escalation techniques and positive customer support
- Explained technology-related details in easy-to-understand terms to individuals from all walks of life and in various job positions
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks
- Provided assistance in several different areas such as National Career Readiness Certificate tutoring, resumes, cover letters, keyboarding techniques, and the Microsoft programs
- Formatted spreadsheets designed for supervisors to monitor how many clients were utilizing the lab, what programs they were using and also a statistics spreadsheet that tracked client information
- Showcased strong time management skills, the ability to multitask and pay attention to details effectively,
Sales And Closing Manager/Customer Service Rep, Legion Marketing, January 2010-January 2013City , STATE
- Worked one-on-one with employees to motivate while delivering constructive criticism in busy, telemarketing environment
- Responded to customer inquiries and delivered appropriate information after carefully researching issues
- Guided and supported 25 staff members to consistently achieve and exceed team and personal goals
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions
- Protected company reputation and built loyal client base by working relentlessly to creatively resolve problems and improve customer satisfaction
- Examined, verified and explained information in closing documents including payment information and contract details
- Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
- Input information from customer calls into the company's system using Five Star (CRM the company used)
- Mentored newly hired closers in Upselling Techniques, Handling Objections and Rejections, Objection Prevention, problem solving and Closing Techniques to improve sales and closing expertise
- Taught staff how to handle difficult situations with calm and professionalism at all times
- Delivered empathy and persuasive negotiation talents to promote memorable customer experience
- Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top closing performers to attract and retain top-quality personnel
- Established, enforced and optimized departmental procedures and goals to optimize team performance and productivity
- Cross-trained staff members, resulting in [Number]% increase in customer satisfaction ratings
Administrative Assistant, Heartland Inc, June 2005-January 2010City , STATE
- Tracked and submitted employee time sheets to accounting department for payroll processing
- Created and maintained spreadsheets and developed administrative and logistical reports
- Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster customer satisfaction
- Generated shipment invoices, prepared packages and set up courier deliveries for customers
- Organized conference room space and materials for internal and customer meetings, took notes and distributed meeting minutes to support executive needs
- Guided administrative and professional staff through computer and software problems
- Assisted with administrative tasks, including filing, answering phones, generate reports and ordering office supplies
- Tracked expenses and documented records using Quick Books
- Maintained attendance records, taking note of staff vacation time, sick days and personal days
- Entered invoice data into company's Five Star system and updated details, including customer contacts and delivery dates to keep information current
- Wrote email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence
- Maintained up-to-date department organizational chart
- Coordinated daily and weekly schedules and monthly calendar obligations for 3 executives and 2 managers
- Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and ensure compliance with company policies and procedures
- Increased accuracy and reduced discrepancies by verifying data while processing incoming and outgoing checks and wire transfers
- Coordinated domestic and international travel, hotel and transportation needs for staff
- Processed financial documents including contracts, expense reports and invoices
Education and Training
GEDDes Moines Area Community College, , CityStateJanuary 2000
Some College (No Degree)Business Administration And Management, , Des Moines Area Community College, CityState
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Resume Overview
School Attended
- Des Moines Area Community College
Job Titles Held:
- Business Owner Chief Executive Officer
- Computer Lab Assistant
- Sales And Closing Manager/Customer Service Rep
- Administrative Assistant
Degrees
- GED
Some College (No Degree)
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