SEARCH

Business Owner Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
B
BUSINESS OWNER
Summary

Accomplished 20 years of progressive Cosmetology, business ownership, restaurant management and food service experience, and extensive human resources coordination knowledge. Dedicated to maximizing business efficiency and bottom-line profits with forward-thinking approaches and clear focus on continuous improvement. Knowledgeable about financial administration, regulatory compliance and recordkeeping. Highly motivated professional with 20 years of entrepreneurial and management experience. Skillfully create and maintain professional and loyal relationships with co-workers, staff and clients while effectively managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. History of applying business acumen and experience and exercising decisive judgment to meet and exceed organizational goals. Seasoned Small Business Owner with 20 years' experience in operations management, business strategy, and financial management. Expertise in cosmetology, and business management. Demonstrated success in capitalizing on new trends and technologies to drive business development initiatives and achieve sales goals. Experienced business leader with demonstrated strategic planning, problem-solving and team-building abilities. Successful at bringing in and training staff to handle customer and business needs. Motivational, diplomatic and respectful of those from different backgrounds. Diligent office administrator and human resources ciooirdinator with over 25 years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional inventory management, loss prevention and vendor negotiation performance. Customer-oriented, strategic-thinking operations and sales professional with over 25 years of experience in building relationships, cultivating partnerships. Multi-tasking and self-motivated leader with expertise on expanding network connections, persuasively introducing products, implementing pricing models, inventory control and projections, turnaround management, territory development and revealing customer needs to deliver solutions. Strategic Human Resources professional experienced in impacting business direction with successful leadership decisions. Talented at providing key plan development and implementation. Veteran creator of successful business plans and strategic development initiatives.

Skills
  • Sales strategics
  • Employee development
  • Task delegation
  • Bookkeeping
  • Issue resolution
  • Employee coaching
  • Planning and coordination
  • Executive leadership
  • Team building and leadership
  • Financial leadership
  • Purchasing and planning
  • Financial administration
Experience
Business Owner
Oak Harbor, WASelf Employed/
  • Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
  • Selected and developed 3-member staff to execute daily operations.
  • Maintained functional and orderly building areas to meet all business needs and deliver professional appeal to customers.
  • Reconciled daily sales, returns and financial transaction reports and prepared bank deposits.
  • Kept up-to-date on all regulatory changes affecting business operations.
  • Interviewed, trained, and supervised up to 3 employees.
  • Monitored industry trends and attended trade shows in US to select and purchase clothing and accessories for resale.
  • Mentored newly hired employees to take on responsibilities and tasks with understanding.
  • Owned and managed daily operations of [Type] business, including supervising employees and providing onsite training and continuing education to staff.
  • Maintained up-to-date knowledge of all statutory requirements and regulations.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Stayed abreast of all federal regulations to ensure compliance of organization's processes.
  • Maintained records for [Type] production, inventory, income, and expenses.
Restaurant Management and Service
Oak Harbor, WASeabolts Smokehouse Family Owned/
  • Trained many new employees each in procedures and policies in order to maximize team performance.
  • Managed accurate and adequate cash stock and inventory balances.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.
  • Expressed appreciation for patronage, inviting and encouraging customer return visits.
  • Diminished financial discrepancies and managed monetary transactions, including deposits and credit card transactions.
  • Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
  • Served needs of as many as 60 customers per shift, including collecting payments, tracking rewards and handling customer service issues.
  • Strengthened operational efficiencies by developing organizational filing systems for confidential customer records and reports.
  • Exceeded team goals and collaborated with staff to implement customer service initiatives.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Maximized customer satisfaction by handling customer email and telephone interactions each day.
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
Bar Manager and Customer Service
Coupeville, WAThe Mad Crab/
  • Communicated sales targets and worked with front-line supervisors to enhance revenue numbers and promotional techniques.
  • Trained new hires on relationship building, benefit-oriented sales presentations, sales processes and protocol, product knowledge, customer needs analysis and overcoming objections.
  • Developed open and professional relationships with team members, enabling better, more effective customer service.
  • Trained new employees on company policies, procedures, bar performance and service techniques and customer service.
  • Limited customer inquiry delays by efficiently scheduling staff across shifts.
  • Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
  • Created order management system for sales and customer service personnel to improve client experience and sales efficiencies.
  • Interviewed, hired and trained new quality-focused customer service representatives.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Administrative Assistant, Human Resources
Lynnwood, WAState of Washington/
  • Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
  • Tracked and submitted employee timesheets to accounting department for payroll processing.
  • Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
  • Monitored attendance records by taking note of staff vacation time, sick days and personal days.
  • Reviewed and suggested improvements for diverse range of documentation, including interoffice correspondence, reports and presentations.
  • Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
  • Organized and maintained filing and document management systems by coordinating, archiving and purging files.
  • Conducted and initialized background checks for potential employees.
  • Liaised with senior and executive administrative assistants to handle requests and queries from senior managers.
  • Coordinated large-scale events and department activities by acquiring venues, developing guest lists and organizing catering services.
  • Arranged travel and hotel accommodations for international and domestic business meetings and trips.
  • Managed building access by supplying key cards to employees and visitors.
Education and Training
High School DiplomaSkagit Valley CollegeMount Vernon, WA
Associate of Arts: Business ManagementSkagit Valley CollegeMount Vernon, WA
Cosmetology CertificateBellingham Beauty SchoolBellingham, WA
Hobbies

In my free time, I enjoy raising Boxer dogs, horse ownership and trail riding, spending time with my family and grandchildren, I love roller skating, yoga, and cooking.

Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Self Employed
  • Seabolts Smokehouse Family Owned
  • The Mad Crab
  • State of Washington

School Attended

  • Skagit Valley College
  • Bellingham Beauty School

Job Titles Held:

  • Business Owner
  • Restaurant Management and Service
  • Bar Manager and Customer Service
  • Administrative Assistant, Human Resources

Degrees

  • High School Diploma
    Associate of Arts : Business Management
    Cosmetology Certificate

Similar Resumes

View All
Business-Owner-resume-sample

Business Owner

HR Contracting, LLC

Edison, New Jersey