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Business Owner Resume Example

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BUSINESS OWNER
Professional Summary

Motivated business professional bringing five years of entrepreneurial and more than 10 years managerial/customer service experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members.

Work History
Best Trace - Business OwnerKaty, TX05/2014 - 12/2020
  • Put together realistic budgets based upon costs and fees for effectively operating business.
  • Stayed current with market trends to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Provided financial management through preparation of bank deposits and settlement of Timeframe sales, returns and transaction reports.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Enhanced product awareness by taking pictures of new and available product offerings and posting to company's website and media accounts.
  • Verified parts and materials through audit inspections and independent checks.
99 Cents Only Stores - Stockroom SupervisorKaty, TX12/2014 - 05/2015
  • Maintained strong vendor connections, including arranging pricing and delivery structures and managing specific shipment or paperwork concerns.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
  • Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
  • Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Served customers in a friendly, efficient manner following outlined steps of service.
  • Prepared a variety of different written communications, reports and documents to ensure smooth operations.
  • Handled day-to-day shipping and receiving overseeing more than 18,000 packages per day.
Sonic Drive-In - Restaurant ManagerKaty, TX11/2008 - 11/2014
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Led and directed team members on effective methods, operations and procedures.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.
  • Effectively managed payroll and timekeeping, including completion of proper paperwork for new hires and terminations.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Carefully developed lucrative annual food and beverage marketing plan and strict budget to maximize profits.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Created fun team building activities to engage staff in up-selling to meet revenue targets.
  • Skillfully interacted with external vendors to obtain best quality in pricing and product.
  • Carefully interviewed, selected, trained and supervised staff.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
Skills
  • Business Operations
  • Accounting
  • Invoice Processing
  • Shipping and Receiving
  • Invoicing
  • Sales
  • Staff Management
  • Customer Complaint Resolution
  • Quality Management
  • Business Planning
  • Staffing Oversight
Education
05/1997Abraham Lincoln High SchoolPort Arthur, TXDiploma
04/2010ITT Technical Institute Houston, TXAssociate In Electronics Engineering Technology: Electronics Equipment Installation And Repair
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Resume Overview

Companies Worked For:

  • Best Trace
  • 99 Cents Only Stores
  • Sonic Drive-In

School Attended

  • Abraham Lincoln High School
  • ITT Technical Institute

Job Titles Held:

  • Business Owner
  • Stockroom Supervisor
  • Restaurant Manager

Degrees

  • Diploma
    Associate In Electronics Engineering Technology : Electronics Equipment Installation And Repair

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