business owner resume example with 13+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Seasoned Small Business Owner with 12 years' experience in operations management, business strategy, and financial management seeking to take next career step with respected organization. Expertise in cost control, maintaining customer satisfaction and organizational skills. Demonstrated success in capitalizing on new trends and technologies to drive business development initiatives and achieve sales goals.

  • Sales strategics
  • Cost analysis and savings
  • Employee development
  • Issue resolution
  • Task delegation
  • Purchasing and planning
  • Sound judgment
  • Customer retention
  • Recruiting and Hiring
  • Supervision and training
02/2008 to Current Business Owner Advocate Construction | Brookfield, WI,
  • Updated financial accounts with current revenue and expense data and quickly resolved discrepancies to maintain compliance.
  • Monitored market conditions to set accurate pricing structures and take advantage of emerging trends.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Kept up-to-date on all regulatory changes affecting business operations.
  • Reconciled daily sales, returns and financial transaction reports and prepared bank deposits.
  • Devised and implemented standard operating procedures, training program, and office management systems, including inventory management, financial management, and human resource management; actualized processes to successfully fulfill sales via phone, in store, and consignment.
09/2018 to 03/2020 Pawn Broker The Hertz Corporation | Baltimore, MD,
  • Valued items according to current market conditions and negotiated with customers regarding prices.
  • Created eye-catching window displays to draw customers into store.
  • Studied local market to better understand in-demand products to stock in store.
  • Delivered immediate, friendly and knowledgeable service to customers seeking to bring in or purchase merchandise.
  • Appraised items, including jewelry, firearms and general merchandise to determine product value and authenticity.
  • Researched electronics and other items online to identify market value.
  • Checked identification for every individual bringing in merchandise and verified against police stolen item database.
  • Handled payments and deposits, including large amounts of cash securely for $50,000 annual revenue-producing business.
  • Spearheaded reinventions of various departments to maximize productivity.
  • Addressed internal and customer-related issues each day and affected strategic resolutions.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
04/2017 to 07/2018 Sales Representative Wireless Express | City, STATE,
  • Followed up after sales to assess satisfaction and identify ongoing requirements.
  • Implemented consultative sales techniques to generate revenues and exceed sales targets.
  • Stayed on top of changes in company offerings and policies by staying in frequent contact with service, inventory management and technical personnel.
  • Leveraged trends in customer industries and marketplaces to shape value-added solutions and approaches for key audiences.
  • Implemented professional sales presentations to creatively communicate product quality and market comparisons.
  • Consulted with long-term, new and prospective customers to understand needs and propose ideal solutions.
  • Collaborated with retailers to strengthen product exposure with optimal locations, shelf positions and signage.
  • Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
  • Cross-sold additional products and services to purchasing customers.
  • Exceeded sales goals using consultative sales talents and effectively explaining programs and services to generate interest.
  • Assisted customers during selection process and helped choose perfect products to meet individual needs.
  • Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
  • Identified and approached potential customers by generating leads, setting appointments and conducting site visits.
  • Demonstrated products at customer locations, answering questions and redirecting objections to close deals.
  • Boosted sales by executing complete sales cycle process from prospecting leads through contract negotiations and close.
  • Built positive and productive customer connections to drive consistent sales.
  • Introduced customers to new offerings and updated accounts.
  • Built client base and promoted products to new and existing clients.
  • Supported clients with targeted and highly successful product launches.
03/2014 to 02/2017 Manager Scrub Depot | City, STATE,
  • Executed new training initiative to improve skills and develop leaders from within.
  • Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
  • Trained and mentored new employees to maximize team performance and achieve daily performance objectives.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Led employee performance reviews and discussed improvement strategies with each team member.
  • Managed day-to-day operations, including supervision and assignment delegation for 4-member team.
  • Coordinated day-to-day and long-term activities within various business platforms.
  • Trained current employees on additional job positions to maintain coverage of roles at all times.
  • Maintained open and professional team relationships to quickly identify and resolve issues.
  • Coached new team members on job tasks and performance strategies.
  • Enhanced team member productivity by improving monitoring systems and motivational strategies.
  • Facilitated on-site staff training and developed processes and procedures to increase accuracy.
  • Partnered with owners to develop and implement merchandising plans to guarantee profitability on weekly basis.
  • Oversaw personnel recruitment, performance and scheduling.
  • Recruited and hired qualified candidates to fill team vacancies by posting openings in local newspapers, using job boards and sharing details via social media platforms.
  • Improved and assessed process functionality to eliminate downtime and boost productivity.
  • Analyzed employee workloads to meet seasonal fluctuation needs.
  • Greeted and assisted all customers daily in high-traffic retailer.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Coordinated, led and executed brand training presentations for trade or trend shows and new partners to generate and drive product awareness and sales.
Education and Training
Expected in 02/2008 to to Dimploma | Medical Massage Therapy Davenport University, Mishawaka, iN, GPA:
Expected in to to | Radiologic Technology Lake Michigan College, Benton Harbor, MI GPA:
Expected in 05/1985 to to | Accounting And Business Management University of Evansville, Evansville, IN GPA:

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Resume Overview

School Attended

  • Davenport University
  • Lake Michigan College
  • University of Evansville

Job Titles Held:

  • Business Owner
  • Pawn Broker
  • Sales Representative
  • Manager


  • Dimploma
  • Some College (No Degree)

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