LiveCareer-Resume

business owner resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary

Motivated Customer Service Representative with over 25 years of retail experience in fast-paced, team-based environments. Driven and proven successful at achieving established targets and team goals. Social and professional communication skills to form effective responses.

Personable Customer Service professional offering over 25 years of experience resolving account and service concerns for clients/customers.

Smoothly uncovered and solved challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success. Offering empathy, reliability and enthusiasm for satisfying customers.

Skills
  • Account management
  • Sales expertise
  • Staff education and training
  • Service standard compliance
  • Professional telephone demeanor
  • Complaint resolution
  • Multi-line phone talent
  • Recordkeeping strengths
Work History
01/2021 to Current
Business Owner Kemper Corpus Christi, TX,
  • Manage accounts and client records, observing confidentiality and extreme discretion
  • Continued constant contact with clients in order to ensure that their needs are met and their accounts are in satisfactory standing.
  • Maintain current product knowledge to meet customer needs and increase sales
  • Complete accounting tasks such as accounts receivable/payable, bookkeeping and payroll
  • Social media marketing to post, promote and engage current and potential clients


07/2006 to Current
Insurance Customer Service Representative Kemper Cruger, MS,
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Incorporated cross-selling and upselling techniques to generate sales and profits and increase referral retention rates
  • Maintained current product knowledge to meet customer needs and increase sales.
  • Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
  • Encouraged policyholders to submit referrals to increase client base.
  • Reviewed and adjusted customer coverage levels to address, identify and resolve customer conflicts.
  • Verified and updated customer contact details in QQ Catalyst to build and maintain accurate customer database.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Responded to customer requests for products, services and company information.
  • Adhered to underwriting, rating and compliance criteria and guidelines to determine associated financial risks.
  • Met all customer call guidelines including service levels, handle time and productivity.
11/2000 to 06/2006
Insurance Customer Service Representative Metropolitan Bank Holding Corp. Brooklyn, NY,
  • Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
  • Encouraged policyholders to submit referrals to increase client base.
  • Initiated outbound customer calls to review policy reviews and late payments to avoid lapse in coverage.
  • Reviewed and adjusted customer coverage levels to address, identify and resolve customer conflicts.
  • Submitted claims and initiated damage appraisal to facilitate claims process for policyholders.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Responded to customer requests for products, services and company information.
  • Adhered to underwriting, rating and compliance criteria and guidelines to determine associated financial risks.
08/1994 to 11/2000
Head Teller Renasant City, STATE,
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Upheld strict financial controls by keeping funds secure and accurately transferring monies.
  • Checked amount details and fraud markers for transaction papers such as checks and money orders.
  • Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
  • Verified amount of cash in cash drawer against day's receipts, quickly identifying errors.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Maintained balancing record with 100% rate of accuracy.
  • Executed customer transactions, including deposits, withdrawals, money orders and checks.
Education
Expected in 06/1990 to to
High School Diploma:
Washington Irving High School - New York, NY,
GPA:
  • Majored in International Studies
Expected in 08/2021 to to
Associate of Science: Paralegal
Miami Dade College - Miami, FL
GPA:
Certifications
  • Licensed Customer Service Representative for the State of Florida

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Resume Overview

School Attended

  • Washington Irving High School
  • Miami Dade College

Job Titles Held:

  • Business Owner
  • Insurance Customer Service Representative
  • Insurance Customer Service Representative
  • Head Teller

Degrees

  • High School Diploma
  • Associate of Science

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