Business Owner Business Management resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Always a bright and creative student, excelling in reading, writing, research, technology, life sciences, and history. Accomplished four years of French in high school and two years of Spanish in college. Learned how to play the flute. Was always a natural leader and a great team player. Always took educational studies and work seriously and was quite successful in achieving personal and professional goals. Always seeking new ways to earn more success for the team. Great problem solver and self-disciplined project manager. Leading and motivating staff members to stand behind self-created brand with quality work and professionalism. Motivated business professional with 23 years of consistency in business management. Goal oriented but also compassionate to others and willing to help when needed.

Seeking to maintain a full-time position in this new location to gain some world experience and sustain some peace in personal living. Enjoy new challenges and adventures, thrive on learning new things, visiting new places and absorbing new cultures, good at problem solving, highly compassionate and a natural nurturer and love helping and taking care of people, excellent time management and problems solving skills. A hard worker, often working overtime to get things done both quickly but always accurately, work well with meeting goals and sales quotas. A devoted worker and fast learner, an asset to any team as dedication is important, and ready and eager to secure any entry level position and ready to invest time and energy into helping reach team company goals.

  • Management Team Leadership
  • Verbal and Written Communication
  • Mission and Vision
  • Driven and Determined
  • Performance Improvement
  • Staff Management
  • Strategic Decision-Making
  • Bookkeeping
  • Customer Relations
  • Corrective Actions
  • Task Delegation
  • Issue Resolution
  • Business Marketing
  • Operations Management
  • Purchasing and Planning
  • Clientele Management
Work History
Business Owner/Business Management, 07/2000 - Current
La-Z-Boy, Inc. Yorba Linda, CA, Louisville, KY
  • Conducted target market research to discover customer needs and analyze competitor trends
  • Trained and motivated employees to perform daily business functions
  • Managed purchasing, sales, marketing and customer account operations efficiently
  • Trained new employees on proper protocols and customer service standards
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off
  • Mitigated business risks by working closely with staff members and assessing performance
  • Trained and guided team members to maintain high productivity and performance metrics
  • Interacted well with customers to build connections and nurture relationships
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins
  • Put together realistic budgets based upon costs and fees for successfully operating business
  • Reduced operational risks while organizing data to forecast performance trends
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness
  • Prepared bank deposits and handled business sales, returns and transaction reports
  • Introduced new methods, practices, and systems to reduce turnaround time
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality
  • Implemented business strategies, increasing revenue and effectively targeting new markets
  • Assisted in recruiting, hiring and training of team members
  • Performed statistical analyses to gather data for operational and forecast team needs
  • Implemented innovative programs to increase employee loyalty and reduce turnover
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
  • Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success
  • Consulted with customers to assess needs and propose optimal solutions
  • Worked with marketing teams to create print and online advertisements to bring in new customers
English Teacher Support/Honors English Teacher, 08/2004 - 05/2006
Jefferson County Public Schools City, STATE, Louisville, KY
  • Participated in professional development opportunities to stay up-to-date on teaching best practices and enhance educator skills.
  • Led interesting and diverse group activities to engage students in course material.
  • Prepared comprehensive English curriculum for multiple classes.
  • Evaluated and graded students' essays, projects and exams.
  • Developed innovative lesson plans to engage students in English language learning.
  • Provided grades and progress reports to evaluate student learning needs.
  • Supported student skill development in alignment with personal and academic goals.
  • Designed and facilitated group projects to foster teamwork and problem-solving skills.
  • Incorporated current events into lesson plans to promote student engagement.
  • Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
  • Attended department meetings to develop and update course curricula.
  • Facilitated group discussions to explore works of literature.
  • Prepared and implemented lesson plans covering required course topics.
  • Worked with other teachers to support struggling students and provide thorough help to rectify comprehension issues.
  • Advised students and provided guidance on academic progress.
  • Tutored students struggling with course material.
  • Participated in professional development activities to stay current with literature trends.
  • Led classroom discussions to encourage students to analyze literature critically.
  • Developed online resources to supplement traditional course materials.
  • Designed and implemented assessments to measure student progress in English language learning.
  • Planned dynamic lessons to increase student comprehension of books and literary concepts.
  • Employed visual and auditory approaches to make lessons more interesting and interactive for students.
  • Coordinated activities to encourage interest in reading.
  • Created and administered interactive activities for students.
  • Developed and implemented course materials, lecture notes and assignments.
  • Assessed student progress and provided feedback to improve performance and establish academic success.
  • Participated in department and employee team meetings to discuss student performance and academic achievement.
  • Collaborated with colleagues to design and maintain curriculum.
  • Created and implemented activities to foster critical thinking skills of students.
  • Engaged in departmental committees to develop and review policies.
  • Kept classroom organized, clean and safe for students and visitors.
Assistant Manager, 05/2000 - 11/2002
SuperPetz City, STATE, New Albany, IN
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies
  • Evaluated employee performance and conveyed constructive feedback to improve skills
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention
  • Monitored security to protect employees, customers and property
  • Helped with planning schedules and delegating assignments to meet coverage and service demands
  • Supervised day-to-day operations to meet performance, quality and service expectations
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
  • Mentored team members to enhance professional development and accountability in workplace
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
  • Controlled resources and assets for department activities to comply with industry standards and government regulations
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
  • Established performance goals for employees and provided feedback on methods for reaching those milestones
  • Assisted in organizing and overseeing assignments to drive operational excellence
  • Defined clear targets and objectives and communicated to other team members
  • Established team priorities, maintained schedules and monitored performance
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers
  • Increased employee performance and job satisfaction to strengthen retention and engagement
Daycare Instructor, 05/2000 - 11/2002
A Kid's World City, STATE, New Albany, IN
  • Supported students in developing self-esteem and self-confidence.
  • Maintained effective schedule balance between rest periods, active play, and instruction.
  • Facilitated learning through play, stories and outdoor activities for successful child outcomes.
  • Organized and supervised large and small group activities.
  • Developed innovative activities to engage young children in learning process.
  • Utilized positive reinforcement techniques to encourage good behavior.
  • Incorporated music, art and literature into curriculum.
  • Developed and implemented behavior management plans.
  • Organized activities to teach preschool children foundational learning skills such as letters and numbers.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Assessed student progress and provided feedback on educational development.
  • Guided students to develop social, emotional and physical skills.
  • Provided emotional support and guidance to children during difficult times.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Encouraged children to develop healthy social and emotional skills.
  • Introduced children to educational games and activities to boost learning.
  • Modeled positive behavior and communication skills for students.
  • Monitored classroom to verify safe and secure environment.
  • Liaised with parents and guardians to discuss child progress.
  • Created safe and nurturing learning environment for preschoolers.
  • Assisted in potty training and other daily hygiene activities to support child development.
  • Established positive relationships with students and families.
  • Utilized creative teaching strategies to engage students in classroom.
  • Implemented age-appropriate curricula to meet needs of young learners.
  • Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.
  • Developed age-appropriate activities and crafts to engage children.
  • Worked with children to develop good cognitive, physical and language skills.
  • Planned and executed activities to stimulate physical, social and intellectual growth.
Certificate of Completion: Massage Therapy, Expected in 09/2013
Advanced Massage Therapeutics - Louisville, Kentucky,
Bachelor of Arts: Journalism/English, Expected in 05/2008
Indiana University Southeast - New Albany, IN,
  • Dean's List Fall 2006, Spring 2007, Fall 2007, Spring 2008
  • 3.5 GPA
  • Extracurricular Activities: Newspaper and Broadcasting Staff
Bachelor's Degree: Secondary English Education/Historical Perspective, Expected in 05/2006
Indiana University Southeast - New Albany, Indiana,
  • Dean's List Spring 2002, Fall 2002, Spring 2003, Fall 2003, Spring 2004, Fall 2004, Spring 2005, Fall 2005
  • Chancellor's List Spring 2006

  • Awarded International Honor Society
  • Awarded International Honor Society in Education
  • [American Legion] Scholarship Recipient
  • Relevant Coursework: Student Teaching at Scribner Middle School

  • 3.5 GPA

High School Diploma: , Expected in 05/1999
New Albany Senior High School - New Albany, IN,
  • Honoree of International Honors Society Membership
  • Awarded Second Place Creative Writing Award
  • Honor Roll Fall 1996, Spring 1997, Fall 1997, Spring 1998, Fall 1998, Spring 1999
  • American Legion Scholarship Recipient
  • 3.72 GPA

  • Extracurricular Activities: Student Council
  • Fraternal Order of Christian Athletes Member
French :
Negotiated :
Spanish :
Negotiated :

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Resume Overview

School Attended

  • Advanced Massage Therapeutics
  • Indiana University Southeast
  • Indiana University Southeast
  • New Albany Senior High School

Job Titles Held:

  • Business Owner/Business Management
  • English Teacher Support/Honors English Teacher
  • Assistant Manager
  • Daycare Instructor


  • Certificate of Completion
  • Bachelor of Arts
  • Bachelor's Degree
  • High School Diploma

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