Customer-oriented, strategic-thinking operations and sales professional with over 7 years of experience in building relationships, cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise on expanding network connections, persuasively introducing products, implementing pricing models, inventory control, projections, turnaround management, territory development and revealing customer needs to deliver solutions. Tactical team builder and strategic planner seeking to leverage background into the Cannabis industry with leading-edge organization.
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- Interviewed, trained, and supervised employees, including supervisors, to achieve sales goals.
- Maintained up-to-date knowledge of all statutory requirements and regulations.
- Leveraged social media, including Facebook, to expand market reach and facilitate sales agent recruitment.
- Mentored newly hired employees to take on responsibilities and tasks with understanding.
- Developed business and marketing plans and prepared monthly financial reports.
- Kept up-to-date on all regulatory changes affecting business operations.
- Managed financial functions such as operations budgeting, accounts payable and accounts receivable and payroll.
- Promoted store offerings through newspaper advertisements, catalogs and brochures to attract new customers.
- Managed food preparation, guest interaction, quality control, and customer relations.
- Set pricing structures according to market analytics and emerging trends.
- Reconciled daily sales, returns and financial transaction reports and prepared bank deposits.
- Maintained functional and orderly building areas to meet all business needs and deliver professional appeal to customers.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Eliminated process discrepancies, implementing continuous improvements for scheduling procedures across multiple client calendars.
- Addressed internal and customer-related issues each day and affected strategic resolutions.
- Contributed to programs to optimize productivity, streamline efficiency and boost profitability.
- Interacted with prospects and customers at various events, including trade shows, seminars and workshops.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Cross-trained in every store role to maximize operational knowledge.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Increased sales by arranging merchandise in innovative and eye-catching displays.
- Resolved customer disputes with tact and professionalism.
- Passed inspections by following health, safety and sanitation guidelines.
- Cross-sold items to customers, boosting store sales to
- Developed knowledge of Coffee, including growing practices and flavor profiles.
- Designed and printed menus, recipes and promotions and offers.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Educated customers on beverage menu items and provided samples of daily brews.
- Greeted guests with pleasant smile and superior customer service.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Memorized official and off-menu preparations to serve all customer beverage desires.
- Weighed, ground and packed coffee per customer orders.
- Gave details on coffee blends and preparation descriptions to customers.
- Ordered, received and stocked supplies and retail products.
- Greeted customers daily, answered questions and recommended drinks and pastries.
- Operated cash register, collected payments and provided accurate change.
- Maintained calm demeanor during high-volume periods and special events.
- Managed morning rush daily with efficient, levelheaded customer service.
My business took an irreversible hit during the pandemic. After some consideration I decided to leave the Coffee business, and follow my true passion in the cannabis industry.
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Resume Overview
School Attended
- Pinkerton Academy
- Keene State College
Job Titles Held:
- Business Owner
- Manager
- Barista
Degrees
- High School Diploma
- BBA
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