LiveCareer-Resume

business owner resume example with 6+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Customer-oriented, strategic-thinking operations and sales professional with over 7 years of experience in building relationships, cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise on expanding network connections, persuasively introducing products, implementing pricing models, inventory control, projections, turnaround management, territory development and revealing customer needs to deliver solutions. Tactical team builder and strategic planner seeking to leverage background into the Cannabis industry with leading-edge organization.

Skills
  • Cost analysis and savings
  • Sales strategics
  • Financial administration
  • Bookkeeping
  • Purchasing and planning
  • Issue resolution
  • Task delegation
  • Employee development
  • Revenue growth
  • Marketing expertise
  • Defining company vision
  • Employee coaching
  • Team building and leadership
  • Planning and coordination
  • Executive leadership
  • Operations oversight
Experience
Business Owner, 06/2018 to Current
Capital OneDavidsonville, MD,
  • Interviewed, trained, and supervised employees, including supervisors, to achieve sales goals.
  • Maintained up-to-date knowledge of all statutory requirements and regulations.
  • Leveraged social media, including Facebook, to expand market reach and facilitate sales agent recruitment.
  • Mentored newly hired employees to take on responsibilities and tasks with understanding.
  • Developed business and marketing plans and prepared monthly financial reports.
  • Kept up-to-date on all regulatory changes affecting business operations.
  • Managed financial functions such as operations budgeting, accounts payable and accounts receivable and payroll.
  • Promoted store offerings through newspaper advertisements, catalogs and brochures to attract new customers.
  • Managed food preparation, guest interaction, quality control, and customer relations.
  • Set pricing structures according to market analytics and emerging trends.
  • Reconciled daily sales, returns and financial transaction reports and prepared bank deposits.
  • Maintained functional and orderly building areas to meet all business needs and deliver professional appeal to customers.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Manager, 10/2016 to 11/2018
Restoration HardwareTampa, FL,
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Eliminated process discrepancies, implementing continuous improvements for scheduling procedures across multiple client calendars.
  • Addressed internal and customer-related issues each day and affected strategic resolutions.
  • Contributed to programs to optimize productivity, streamline efficiency and boost profitability.
  • Interacted with prospects and customers at various events, including trade shows, seminars and workshops.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Cross-trained in every store role to maximize operational knowledge.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Barista, 11/2014 to 10/2017
The Coffee FactoryCity, STATE,
  • Increased sales by arranging merchandise in innovative and eye-catching displays.
  • Resolved customer disputes with tact and professionalism.
  • Passed inspections by following health, safety and sanitation guidelines.
  • Cross-sold items to customers, boosting store sales to
  • Developed knowledge of Coffee, including growing practices and flavor profiles.
  • Designed and printed menus, recipes and promotions and offers.
  • Addressed and resolved customer concerns to maintain brand loyalty.
  • Educated customers on beverage menu items and provided samples of daily brews.
  • Greeted guests with pleasant smile and superior customer service.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Memorized official and off-menu preparations to serve all customer beverage desires.
  • Weighed, ground and packed coffee per customer orders.
  • Gave details on coffee blends and preparation descriptions to customers.
  • Ordered, received and stocked supplies and retail products.
  • Greeted customers daily, answered questions and recommended drinks and pastries.
  • Operated cash register, collected payments and provided accurate change.
  • Maintained calm demeanor during high-volume periods and special events.
  • Managed morning rush daily with efficient, levelheaded customer service.
Education and Training
High School Diploma: , Expected in 05/2013 to Pinkerton Academy - Derry, NH
GPA:
BBA: Business Communications, Expected in 05/2017 to Keene State College - Keene, NH
GPA:
Additional Information

My business took an irreversible hit during the pandemic. After some consideration I decided to leave the Coffee business, and follow my true passion in the cannabis industry.

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Resume Overview

School Attended

  • Pinkerton Academy
  • Keene State College

Job Titles Held:

  • Business Owner
  • Manager
  • Barista

Degrees

  • High School Diploma
  • BBA

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