Experienced in leading and supervising team of [Number] employees. Experienced Trucking Business Owner with over 0-1 years of experience in Transportation. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.
Skills
Expense tracking
Documentation abilities
Budget control
Contract Management
Materials management
Communications
Operational improvement
Safety concerns
Property management
Safety regulations implementation
Performance maximization
Shipment coordination
Cost control and tracking
First Aid/CPR
Business operations
Team management
Work History
Business Owner, 01/2020 - Current Securitas Security Services Usa, Inc. – Albuquerque, NM,
Planned and supervised shipments from production to end-users by scheduling daily and weekly routes.
Collaborated with managers and other assistants to formulate and implement policies, procedures and objectives.
Coordinated with warehouse workers on proper storage and distribution of products.
Determines and advises entitlements or procedures related to temporary storage of goods weight allowance; prohibited items; and shipment of property including various methods available.
Promoted safe work activities by conducting safety audits and attending company safety meetings.
Developed criteria, application instructions, procedural manuals, and contracts for federal and state public transportation programs.
Used excel to input, track and analyze data.
Coordinated with operators to boost unloaded miles and reduce empty miles by 10%.
Monitored and reported on transportation costs and properly filed shipping documents.
Assessed and targeted customer needs to forge and cultivate productive relationships and maintain top satisfaction levels.
Organized records of vehicles, schedules and completed orders.
Access Control Officer, 10/2019 - Current Beaver Run Resort & Conference Center – Denver, CO,
Patrolled and monitored premises in company vehicle, on bicycle and by foot
Updated shift logs and produced daily reports to document security activities and specific incidents
Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices
Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises
Rendered aid to injured and ill individuals and alerted paramedics for advanced support
Responded quickly to emergency situations to assess and deflect issues
Checked identification of all persons entering and exiting facility to eliminate unauthorized visitors
Remained calm, assertive and mindful to think critically and problem solve during stressful situations
Operated handheld metal detector and other surveillance devices to screen individuals entering facility
Employed effective time management when dealing with coordination and accountability around personnel and security assets
Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment
Administered CPR and first aid to resuscitate individuals while waiting for emergency medical responders to arrive
Front Desk Supervisor, 09/2013 - 10/2019 Kuehne & Nagel Logistics, Inc. – Lewisville, TX,
Supervised 20 administrative team members and provided constructive feedback, resulting in higher morale and increased employee retention.
Planned coverage needs and organized services to support incoming special events.
Trained new staff on correct procedures, compliance requirements and performance strategies.
Coordinated with room service, housekeeping, maintenance and security to meet all guest needs.
Arranged accommodations and travel plans for visitors and presented updated itineraries.
Ran reports detailing daily actions, including guest numbers, accounting expenses and income and room service usage.
Oversaw all front desk operations with eye for hotel reputation, staff productivity and operational efficiency.
Protected guest valuables with main safe or in individual boxes to maximize security.
Sorted mail and other important data upon manager's absence, promoting quick delivery of all messages to recipients.
Assistant Supervisor, 01/2011 - 09/2016 Wendy's Restaurant – City, STATE,
Supported Supervisor by preparing production reports and collating quality documentation
Tracked department resources and expenses
Maintained accurate inventory, working with purchasing department and logistics for resupply
Managed supervisor itinerary and appointments and streamlined scheduling procedures
Coordinated with day shift supervisor to balance staffing as workloads changed
Monitored employee performance and developed improvement plans
Submitted documentation and reports to upper management
Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members
Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff
Optimized organizational systems for payment collections, AP/AR, deposits and record-keeping
Oversaw 50% office inventory activities, including ordering and requisitions, stocking and shipment receiving
Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records
Education
Associate of Science: Hospitality Management, Expected in 05/2009 - University of Maryland - Eastern Shore - Princess Anne, MD GPA:
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