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Seasoned Small Business Owner with 22 years' experience in operations management, business strategy, and financial management seeking to take next career step with an organization. Expertise in marketing, people management, customer relations and overall business management. Demonstrated success in capitalising on new trends and technologies to drive business development initiatives and achieve sales goals.
Highly motivated professional with overall 30 years of management and entrepreneurial experience. Created and maintained professional and loyal relationships with co-workers, staff and clients while effectively managing employees. Comfortable working independently as manager and leader and as collaborative team member. History of applying business acumen and experience and exercising decisive judgment to meet and exceed organisational goals.
Highly motivated and driven General Manager successful at implementing strategic approaches to drive profitability and sales. Performance excellence in operations, customer care. Strong ability to control costs, achieve process improvement and drive profits. Successful at motivating, training and developing team members to drive profitability in a highly competitive environment.
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- Owned and managed daily operations of business with 47 employees, including staff appointment, remuneration, supervising exployees and providing on-site training and continuing education to staff.
- Conferred with customers to understand needs and finalise contracts, tenders and purchase orders.
- Collaborated with staff to maximise customer satisfaction, streamline procedures and improve bottom-line profitability.
- Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
- Maintained up-to-date knowledge of all statutory requirements and regulations.
- Mentored newly hired employees to take on responsibilities and tasks with understanding.
- Oversee maintenance of factory machinery, electrical installation, cranes, delivery trucks etc;.
- Ensure all statutory licences are up to date, oversee inspections, safety drills.
- Maintained updated knowledge by participation in business seminars.
- Achieved cost-savings by developing functional solutions to circumvent problems.
- Improved profit margins by employing an agile and competitive logistic process.
- Worked closely with production team members at factories for export production planning of variants to ensure despatch within the customer's time frame.
- Banking process for export sale realisation and import payments.
- Monitor import shipments, co-ordinate with shipping companies, documentation to ensure steady flow of raw material to production line.
- Established export department for the new joint venture company with General Electric, USA.
- Export marketing and sales function including door delivery pricing.
- Production co-ordination with manufacturing plants and plan despatch.
- Negotiation with shipping companies for container freight and Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
- Customs documentation, claiming duty benefits.
- Complete export banking procedure including export packing credit, receivables against Letter of Credit or other payment terms.
- Active participation in events organised by Export Promotion Council and trade fairs.
UNIVERSITY oF BOMBAY - BOMBAY, INDIA,
BACHELOR'S DEGREE IN COMMERCE
- Hands-on property management of a business center having a children's pay zone, restaurants, Conference hall and banqueting facility and an art and sculpture studio. The work includes screening of prospective occupants, preparation of agreements, municipal taxation, accounting, general maintenance and liasoning with the licensing authorities including municipal, excise and fire department.
- Since year 2006, holding a honorary position of a Trustee and from 2016 as a Managing Trustee of a foundation running a residential school at a hill station located near Mumbai, India. The foundation's primary objective is education. The school with 467 students is run on a not for profit basis and is one of the best amongst 29 other schools there. Presently heading an expansion project for a new school infrastructure for over 1000 students.
- Always been actively involved in activities supporting charitable causes.
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Job Titles Held:
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- Assistant Manager EXIM Services
- Senior Officer - Exports
Degrees
- MBA
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