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Business Owner Resume Example

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BUSINESS OWNER
Professional Summary

Motivated business professional bringing 25 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members.

Work History
Destiny's Treasures - Business OwnerOcean Springs, MS08/2003 - Current
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention
  • Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior
  • Balanced and organized cash register by handling cash, counting change and storing coupons
  • Used consultative sales approach to understand customer needs and recommend relevant offerings
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs
  • Completed setup, breakdown and product preparation for promotional displays and in-store demonstrations
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
  • Recruited, interviewed and hired talented individuals bringing dynamic sales expertise to organization
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers
  • Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products
  • Kept orderly and accurate accounting records by monitoring sales documentation
Affordable Bookkeeping Services - Business OwnerOcean Springs, United States01/1994 - Current
  • Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions
  • Contacted IRS or other relevant government organizations on behalf of client to address issues related to tax self-preparation
  • Prepared tax returns for clients in Trucking and Retail according to government regulations and requirements
  • Offered clients recommendations to reduce tax liabilities
  • Prepared tax returns, extensions, tax planning calculations and write-ups for all types of organizations and entities, including individuals
  • Prepared wide array of returns such as corporate, fiduciary, gift, individual and private foundation returns
  • Interviewed various clients to collect information and gather necessary paperwork prior to preparing tax returns
  • Completed and filed returns with tax departments at local, state and federal levels
  • Reviewed available data and compared against tax code to determine exemptions, deductions, and potential liabilities
  • Prepared written responses or tax return amendments to resolve state and federal notices
  • Maintained complete records of client tax returns and supporting documentation in secured areas
  • Reduced liabilities by accurately managing tax statements, mailings, journal entries, payments and transfers
  • Organized budget documentation and tracked expenses to maintain tight business controls
  • Entered financial data into company accounting database for verification and reconciliation, maintaining accurate and current accounts at all times
  • Eliminated discrepancies in finances by expertly documenting expenses, monitoring income, handling bank deposits and managing statements
  • Applied proper codes to invoices, files and receipts to keep records organized and easily searchable
  • Applied mathematical abilities on daily basis to calculate and check figures in all areas of accounting systems
  • Reviewed account discrepancies and proposed courses of action to minimize losses
  • Reported financial data and updated financial records in ledgers and journals
  • Established QuickBooks accounting system to reflect accurate financial records
  • Stayed on top of applicable federal and state requirements to minimize legal and financial risks
  • Tracked financial progress by creating quarterly and yearly balance sheets
  • Reconciled accounts, managed audits and updated financial records with remarkable accuracy
  • Communicated with customers to identify and resolve outstanding payments
  • Provided outstanding customer service by quickly and professionally handling issues
Waffle House - ManagerGulfport, MS06/1997 - 11/2016
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
  • Led and directed team members on effective methods, operations and procedures
  • Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies
  • Correctly calculated inventory and ordered appropriate supplies
  • Reconciled cash and credit card transactions to maintain accurate records
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties
  • Created fun team building activities to engage staff in up-selling to meet revenue targets
  • Maintained safe working and guest environment to reduce risk of injury and accidents
Skills
  • Customer Relations
  • Data collection and analysis
  • Business Development
  • Operations management
  • Business Administration
  • Staff Management
  • Financial Management
  • Business planning
  • Staffing oversight
  • Consulting
  • Budgeting
  • Inventory Management
  • Coaching and mentoring
  • Effective leader
  • Bookkeeping
Education
03/2020Colorado Technical UniversityColorado Springs, COMBA: Accounting
09/2019Colorado Technical UniversityColorado Springs, COAssociate of Science: Accounting
  • Graduated with 4.0 GPA
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Resume Overview

Companies Worked For:

  • Destiny's Treasures
  • Affordable Bookkeeping Services
  • Waffle House

School Attended

  • Colorado Technical University

Job Titles Held:

  • Business Owner
  • Manager

Degrees

  • MBA : Accounting
    Associate of Science : Accounting

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