Business Owner Resume Example
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BUSINESS OWNER
Professional Summary
Motivated business professional bringing 25 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members.
Work History
The Hon Company - Business OwnerMuscatine , IA08/2003 - Current
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention
- Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior
- Balanced and organized cash register by handling cash, counting change and storing coupons
- Used consultative sales approach to understand customer needs and recommend relevant offerings
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs
- Completed setup, breakdown and product preparation for promotional displays and in-store demonstrations
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
- Recruited, interviewed and hired talented individuals bringing dynamic sales expertise to organization
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products
- Kept orderly and accurate accounting records by monitoring sales documentation
Affordable Bookkeeping Services - Business OwnerCity , STATE01/1994 - Current
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions
- Contacted IRS or other relevant government organizations on behalf of client to address issues related to tax self-preparation
- Prepared tax returns for clients in Trucking and Retail according to government regulations and requirements
- Offered clients recommendations to reducetax liabilities
- Prepared tax returns, extensions, tax planning calculations and write-ups for all types of organizations and entities, including individuals
- Prepared wide array of returns such as corporate, fiduciary, gift, individual and private foundation returns
- Interviewed various clients to collect information and gather necessary paperwork prior to preparing tax returns
- Completed and filed returns with tax departments at local, state and federal levels
- Reviewed available data and compared against tax code to determine exemptions, deductions, and potential liabilities
- Prepared written responses or tax return amendments to resolve state and federal notices
- Maintained complete records of client tax returns and supporting documentation in secured areas
- Reduced liabilities by accurately managing tax statements, mailings, journal entries, payments and transfers
- Organized budget documentation and tracked expenses to maintain tight business controls
- Entered financial data into company accounting database for verification and reconciliation, maintaining accurate and current accounts at all times
- Eliminated discrepancies in finances by expertly documenting expenses, monitoring income, handling bank deposits and managing statements
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable
- Applied mathematical abilities on daily basis to calculate and check figures in all areas of accounting systems
- Reviewed account discrepancies and proposed courses of action to minimize losses
- Reported financial data and updated financial records in ledgers and journals
- Established QuickBooks accounting system to reflect accurate financial records
- Stayed on top of applicable federal and state requirements to minimize legal and financial risks
- Tracked financial progress by creating quarterly and yearly balance sheets
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy
- Communicated with customers to identify and resolve outstanding payments
- Provided outstanding customer service by quickly and professionally handling issues
Waffle House - ManagerCity , STATE06/1997 - 11/2016
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
- Led and directed team members on effective methods, operations and procedures
- Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies
- Correctly calculated inventory and ordered appropriate supplies
- Reconciled cash and credit card transactions to maintain accurate records
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties
- Created fun team building activities to engage staff in up-selling to meet revenue targets
- Maintained safe working and guest environment to reduce risk of injury and accidents
Skills
- Customer Relations
- Data collection and analysis
- Business Development
- Operations management
- Business Administration
- Staff Management
- Financial Management
- Business planning
- Staffing oversight
- Consulting
- Budgeting
- Inventory Management
- Coaching and mentoring
- Effective leader
- Bookkeeping
Education
03/2020Colorado Technical UniversityCity, StateMBA: Accounting
09/2019Colorado Technical UniversityCity, StateAssociate of Science: Accounting
- Graduated with 4.0 GPA
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Resume Overview
School Attended
- Colorado Technical University
Job Titles Held:
- Business Owner
- Manager
Degrees
- MBA : Accounting
Associate of Science : Accounting
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