business owner resume example with 11+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Hardworking business owner and employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

  • Microsoft Word, Excel, Powerpoint, One Note
  • Adobe Illustrator, Adobe Photoshop, Chroma Luxe
  • Google Sheets, Docs, Slides
  • Type 50 WPM, 10-Key Typing
  • Customer Service
  • Verbal and Written Communication
  • Quality Assurance
08/2020 to Current Business Owner Fedex | Pompano Beach, FL,
  • Determined pricing for products or services based on costs and competition.
  • Resolved issues quickly through meticulous research and quick decision-making.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
  • Formed and sustained strategic relationships with clients.
11/2018 to 09/2020 Delivery Courier Tacoma Goodwill | Centralia, WA,
  • Demonstrated professional conduct with clients to deliver outstanding customer service.
  • Coordinated parcel delivery using strong time management skills.
  • Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
  • Interacted with customers pleasantly to meet needs and drive satisfaction.
  • Secured merchandise, avoiding damage during transportation.
  • Documented daily mileage, gas and other data.
02/2016 to 11/2018 Online Seller Key Family Of Companies | Miami, FL,
  • Maximized sales by keeping areas tidy, fully stocked and correctly priced.
  • Maintained high feedback ratings from customers by responding quickly to questions and problems.
  • Developed relationships with customers and presented promotions that increased shelf space, sales and profit.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Prepared packages for shipping and determined most economical shipping methods.
06/2014 to 02/2016 Office Manager American Medical Response | Oakland, CA,
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Administered payroll and maintained proper documentation of employee personnel.
  • Coded and entered daily invoices with in-house accounting software.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
01/2013 to 09/2013 Restaurant Manager/Cashier Integrated Systems Development | City, STATE,
  • Built and maintained working relationships with peers and upper management.
  • Resolved and investigated complaints regarding service, food quality and accommodations.
  • Inspected dining and serving areas for cleanliness and proper setup.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
05/2011 to 03/2012 Wheelchair Van Driver Americana Ambulance | City, STATE,
  • Operated vehicles with specialized equipment to transport and secure passengers with special needs.
  • Followed safety regulations and state laws governing vehicle operation.
  • Maintained strict compliance with safety rules for passenger and driver protection.
  • Managed unexpected emergencies and route changes with calm and professionalism.
  • Followed regular schedule of pickups for individual customers and groups.
  • Communicated with dispatchers by radio, telephone or computer to exchange information and receive requests for passenger service.
  • Maintained knowledge of first-aid procedures.
  • Responded to medical emergencies with calm mindset to smoothly render aid and determine need for advanced medical care.
01/2010 to 05/2011 Bus Driver Emeritus Assisted Living | City, State,
  • Assisted elderly or disabled individuals by helping on and off bus, seating properly and carrying baggage.
  • Assisted passengers in loading wheelchairs or other mobility aids.
  • Helped elderly and disabled passengers board and exit bus.
  • Drove established routes and maintained knowledge of streets and stops to deliver positive passenger experiences.
  • Handled passenger emergencies or disruptions.
Education and Training
Expected in 02/2009 to to EMT-B Certification | Emergency Medical Technician Palo Alto College, San Antonio, TX GPA:
Expected in 06/2002 to to High School Diploma | Southwest High School, San Antonio, TX GPA:
Full Professional
  • Emergency Medical Technician -Basic Training - 2009

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Resume Overview

School Attended

  • Palo Alto College
  • Southwest High School

Job Titles Held:

  • Business Owner
  • Delivery Courier
  • Online Seller
  • Office Manager
  • Restaurant Manager/Cashier
  • Wheelchair Van Driver
  • Bus Driver


  • EMT-B Certification
  • High School Diploma

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