business owner resume example with 19+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -

Respected, highly motivated, accomplished business leader, and innovation driver with ability to spot and turn opportunities into competitive advantage. Adept at capitalizing on operations and change leadership, quantitative analysis, advanced process management, and human capital to realize transformational results. More than 16 years’ experience optimizing value, changing company culture, and planting seeds for fruition of enduring excellence in customer service, operations, and profit growth. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.

  • Compensation & Incentive Program
  • Employee Engagement & Motivation
  • Customer Feedback Programs
  • Quality Monitoring & Measurement
  • KPIs & Service-Level Improvements
  • Partnership & Vendor Negotiation
  • Technology & Operations Innovation
  • Marketing Communications
  • Copy Writing & SEO Creation & Management
  • Strategy Development & Execution
  • Hiring, Training, Staff Leadership & Growth
  • Price & Contract Negotiations
  • Market Trend Expertise
  • Strategic Sourcing
  • Product Development from Ideation to Market
  • Content Creation
  • Strong Communication & Collaboration Skills
  • Organizational leadership
06/2018 to Current
Business Owner American Express Nevada, MO,
  • Managed operations budgeting, accounts payable and accounts receivable and payroll.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Developed business and marketing plans and prepared monthly financial reports.
  • Set pricing structures according to market analytics and emerging trends.
  • Interviewed, trained, and supervised employees.
  • Calculated credit amounts and commission payouts, priced merchandise and generated credit memos for returned merchandise.
  • Monitored industry trends and attended trade shows to select and items for resale in stores.
04/2015 to Current
Director of Product Development & Education Comfort Systems Usa Chantilly, VA,
  • Responsible for crafting and managing product portfolio strategy, leading short and long-range planning for the business, and optimizing operational execution within development, production, and commercialization arenas.
  • Designed and implemented product development and commercialization plans to ensure successful execution of the company’s strategy.
  • Established a Product Development Roadmap for initial and future product lines.
  • Lead Market Research & Competitive Intelligence functions, integrated outputs into strategic recommendations that guided product and commercial decision-making & strategies.
  • Brought the Voice of the Customer into the organization to shape the portfolio & individual product development strategies and plans.
  • Set Operational Goals and Metrics for the product development, production, and commercial functions to align with overall business strategy and direction.
  • Managed individuals across development, including recruiting, hiring, designing organizational structure, setting objectives, and ensuring high performance of all members of staff in achieving company objectives.
  • Planned, managed, implemented, and successfully lead trade show and industry events team.
  • Partnered with sales and marketing teams to devise pricing models, messaging and sales collateral.
10/2013 to 04/2015
Senior Manager Product Development Healthcare Network Of Southwest Florida Naples, FL,
  • Oversaw the complete product development lifecycle from concept through production.
  • Engaged closely with customers to understand product vision and define product strategies.
  • Demonstrated product features to customers and answered questions.
  • Identified product problems and strengths and collected data on customer experience to compile for reporting.
  • Exercised final say for product photography and packaging.
  • Balanced company objectives and customer desires when formulating pricing and marketing strategies.
  • Directed preparation of marketing collateral, including descriptions, photographs and copy for print and digital needs.
  • Initiated market research studies, directed operations and reviewed findings to optimize marketing approaches.
07/2012 to 10/2013
Customer Service Manager Universal Companies City, STATE,
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Interviewed, hired and trained new quality-focused customer service representatives.
  • Delivered continuous training to associates to maximize performance and customer relations skills.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
  • Enhanced customer service procedures and policies to improve support structures company-wide and boost customer satisfaction.
  • Created training manuals targeted at resolving simple and difficult customer issues.
  • Recommended improvements to products and services to mitigate complaints.
03/2008 to 07/2012
Senior Territory Sales Manager, Southeast Region Universal Companies City, STATE,
  • Developed relationships with prospects to expand sales territory.
  • Managed customer accounts to attain sales goals and distribution targets.
  • Assessed client needs and suggested product solutions.
  • Developed solid connections with customers to promote products.
  • Consulted with customers to gain feedback and address product or service concerns.
  • Expanded business, developed revenue and managed market gains.
  • Initiated sales process by preparing contracts and drafting proposals.
  • Conducted cold calls to offer services to potential customers.
  • Identified business opportunities and generated profitable sales in both new and existing accounts to meet and exceed new business revenue goals.
  • Acknowledged for being top performer in region, earning highest service satisfaction and sales ratings.
10/2002 to 03/2008
Medical Office Manager Select Medical Rehabilitation City, STATE,
  • Interviewed, hired and trained medical office teams and conducted performance reviews.
  • Developed and implemented office policies and procedures while adhering to HIPAA and OSHA regulations.
  • Oversaw digital patient charting, data entry and administrative duties regarding insurance, billing and accounts receivable.
  • Developed plans to streamline patient flows, increase office and patient care efficiency and generate new revenues.
  • Oversaw customer service and satisfaction initiatives, reporting to management on successful strategies.
Education and Training
Expected in to to
: Music Performance
Gainesville State College - Oakwood, GA

Fall 1993 to Spring 1996

Expected in to to
: Business Administration And Management
East Tennessee State University - Johnson City, TN,

Fall 1999 to Spring 2001

Expected in 10/2009 to to
Master Aesthetician Certification (640 Hours):
Highlands Community College - Abingdon, VA,
Expected in 09/2015 to to
Nail Technology Certification (350 Hours):
Bristol School of Beauty - Bristol, VA,

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Resume Overview

School Attended

  • Gainesville State College
  • East Tennessee State University
  • Highlands Community College
  • Bristol School of Beauty

Job Titles Held:

  • Business Owner
  • Director of Product Development & Education
  • Senior Manager Product Development
  • Customer Service Manager
  • Senior Territory Sales Manager, Southeast Region
  • Medical Office Manager


  • Some College (No Degree)
  • Some College (No Degree)
  • Master Aesthetician Certification (640 Hours)
  • Nail Technology Certification (350 Hours)

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