Highly effective management professional emphasizing innovation and creativity in solving complex problems. Energetic and results-focused with success in developing and leading diverse teams to achieve outstanding results.
Exceptional interpersonal communication
Superb time management skills
Business Owner, 12/2007 to Current ProStock Automotive – 330 Midland Ave, SaddleBrook, NJ
Monitor daily operations and solve client relations issues.
Handle purchase, sales and logistics in coordination with the respective managers
Effectively manage store inventory and keep optimal supply levels.
Trained and mentored new hires on sales techniques, customer service and follow up skills.
Develop client relations with local business to establish contact and determine parts needs.
Follow up with business accounts to answer questions and recommend options.
Assist customers at retail counter with parts and diagnostic questions.
Business Owner, 11/2003 to 11/2007 All Parts Auto Supplies Inc – 459 Broadway, Westwood, NJ
Developed and implemented process changes aimed at increasing store revenue, issues, and improved individual and team performance.
Handled customer service issues quickly and maintained high satisfaction levels.
Utilized Microsoft Office software to track trends and draft reports.
Diagnosed customer\'s vehicle issues and recommended appropriate parts.
Effectively managed store inventory and kept optimal supply levels.
Lead monthly team meetings with hired staff to disseminate latest store parts and sales information.
Director of Operations, 12/1978 to 06/2003 InfoUSA - Donnelley Marketing – American Way, Greenwich, CT
Operator Trainee in 1978 - Responsibilities included daily processing of data and generating reports for multiple Direct Marketing vendors.
Operations Supervisor - Started as a Lead Operator in 1980 and successfully promoted to Operations Supervisor. Responsibilities entailed managing the daily activities of mainframe computer operations, overseeing 6 Operators, running various production jobs, work scheduling, daily and weekly system backups on the 3390 DASD and work packs, disaster recovery, maintenance and monitoring of modems and fax machine lines. Generated printouts utilizing storagetek tape drives, printing of labels and forms in a DOS/VSE and OS/390 environment, maintained and tracked system errors and quality control of finished projects.
Director of Operations - Provided staff planning including hiring, training, employee objectives and reviews and disciplinary. Analyzed key metrics on productiveness and response time to ensure product effectiveness across all areas of responsibility. Attended weekly Change Management meetings and implemented strategies to help process improvements.
High School Diploma: 1977 DeWitt Clinton HighSchool - Bronx NY