Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Motivated business professional bringing [Number] years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members.

  • Negotiation
  • Budgeting
  • Staff management
  • Strategic planning
  • Business development
  • Project management
  • Customer relations
  • Business operations
  • Consulting
  • Business planning
  • Employee scheduling
  • Recruitment
  • Effective leader
  • Coaching and mentoring
  • Staff training/development
  • Client account management
  • Product development
  • Relationship building
  • Stakeholder relations
Work History
Business Owner, 01/2015 to Current
Sun Country AirlinesMinneapolis, MN,
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Monitored processes and procedures, making sure that all met compliance regulations.
  • Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
  • Maintained up-to-date administrative records to monitor operational conditions.
Restaurant Owner, 05/2005 to 08/2009
La Barraca Tapas BarCity, STATE,
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Supervised daily activities of restaurant and [Number] employees.
  • Created and deployed successful strategies to boost performance, streamline processes and increase efficiency in different areas.
  • Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
  • Managed financial and business operations, including payroll, daily deposits and cost controls.
  • Spearheaded menu and staff development through detailed training and facilitation of staff meetings. 
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Sourced vendors, negotiated contracts and managed efficient deliveries of high-quality supplies.
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
  • Determined operational weak points and implemented corrective actions to resolve [Type] and [Type] concerns and facilitate [Result].
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Raised $[Amount] in capital to launch [Type] restaurant seating [Number] guests.
  • Set employee schedules, delegated work and monitored food quality and service performance.
  • Hired, trained and managed all kitchen staff, including employee development, issuing disciplinary action and conducting performance reviews.
  • Accurately completed end-of-day financial tasks worth over $[Amount] of cash and card transactions daily.
  • Cut spending by [Number]% through effective inventory management and supply sourcing.
  • Oversaw grill, stove and oven and cleaned all equipment in proper manner after every shift.
  • Introduced [Software] for scheduling needs to successfully create long-term schedules for [Number] daily shifts and [Number] employees.
  • Educated [Number] [Type] employees on menu updates and procedural changes.
  • Introduced [Type] program and effectively managed employee mistakes to decrease overall waste by [Number]%.
  • Set and oversaw weekly and special event menu plans.
  • Developed recipes and menus by applying understanding of market demand and culinary trends,
  • Created new recipes, outlined steps and training staff on correct preparation.
  • Decreased necessary training time by [Number]% by updating training program.
  • Monitored food preparation, production and plating for quality control.
  • Oversaw day to day activities of [Number] employees in [Type] establishment, fostering inspiring atmosphere to optimize employee experiences.
  • Controlled food costs and managed inventory.
  • Directed activities of team of skilled kitchen workers preparing and serving meals.
  • Prepared meals from scratch using authentic, popular recipes to generate repeat business.
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
Ramp Agent, 08/1991 to 05/2002
  • Loaded and unloaded all cargo, including luggage and freigh,t and assisted crew and travelers with bags.
  • Positioned and towed aircraft from remote locations of airport to designated areas for operation.
  • Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
  • Performed mathematical functions to interpret aircraft weight and balance loading instructions.
  • Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
  • Coordinated all ground crew activities to ensure that all tasks were completed on schedule.
  • Cleaned airplanes between flights, sanitized lavatories and seat trays as per company specifications.
  • Connected electrical power unit and hoses to aircraft.
  • Communicated closely with ground crew, flight crew, and tow person via headset radio.
  • Refueled aircraft for arrival and departure flights.
  • Maintained compliance with airport and airline policies and baggage weight restrictions to protect passengers, crew, cargo and aircraft.
  • Achieved optimal balance by loading cargo in accordance with accurate calculations of aircraft center of gravity and specific flight requirements.
Associate of Science: Computer Tech , Expected in 1990
ITI Technical College NY - Queens Village, NY
  • Coursework in electrical , ompiuter and tech
Associate of Science: Mechanic Tech, Expected in 1984
ADA - Sevilla ,Spain,

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School Attended

  • ITI Technical College NY
  • ADA

Job Titles Held:

  • Business Owner
  • Restaurant Owner
  • Ramp Agent


  • Associate of Science
  • Associate of Science

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