LiveCareer-Resume

business owner resume example with 20+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Forward-thinking Small Business Owner proficient in generating high-quality trips by leveraging tenacious approach and strong attention to detail. Service-oriented and performance-driven with excellent organizational, multitasking and problem-solving abilities.

Skills
  • Sales strategics
  • Issue resolution
  • Financial administration
  • Employee development
  • Task delegation
  • Bookkeeping
  • Purchasing and planning
  • Customer retention
  • Supervision and training
  • Profit and loss accountability
  • Goal setting
  • Cross-functional team management
  • Proficient in Mac
  • Sound judgment
  • Policy/program development
  • Performance improvements
  • Special needs travelers
  • Relationship management
  • High volume environments
  • Customer service
  • Relationship development
Education and Training
East Stroudsburg University of Pennsylvania East Stroudsburg, PA Expected in 05/1977 Bachelor of Science : Health And Physical Education - GPA :
West Scranton High School Scranton, PA Expected in 06/1973 High School Diploma : - GPA :
Experience
Healthcare Services Group - Business Owner
Altoona, WI, 12/1999 - Current
  • Developed and implemented promotional strategies to drive business success and revenues to maintain budgetary guidelines.
  • Monitored market conditions to set accurate pricing structures and take advantage of emerging trends.
  • Experience building several websites to attract customers to our sites.
  • Handled travel arrangements for groups, couples, executives, and special needs clients.
  • Offered exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Created and implemented marketing and advertising strategies for strategic growth and to support company's revenue goals.
  • Leveraged social media, including Facebook, to expand market reach and facilitate revenue.
  • Resolved issues quickly through meticulous research and quick decision making.
  • Developed favorable relationships with vendors and contractors, facilitating contract negotiation and implementation of marketing and sales strategies.
  • Provided organizational leadership and established business vision to achieve sales, profit, and revenue goals for a Travel Agency.
  • Conferred with customers to understand needs and finalize purchase orders.
  • Increased bottom-line revenue, monitoring travel competitor activity to maintain most competitive rate.
  • Responded immediately to clients' questions, issues, and complaints and found effective solutions when required.
  • Took payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
  • Researched and created memorable and exquisite travel itineraries for high-level clients, celebrities, politicians, and business executives.
  • Communicated security issues and protocols to clients traveling to unstable countries or locations.
  • Sustained operational efficiencies, coordinating domestic/international customer travel accommodations while managing airfare, hotel bookings and rental car reservations.
  • Established base of loyal clientele due to excellent listening and research skills and keen understanding of travel budgets.
  • Explained benefits of purchasing travel insurance with clients.
  • Addressed client inquiries and resolved issues and complaints regarding various travel arrangements.
  • Automated office operations to manage client correspondence, record tracking and data communications.
Voices College-Bound Language Academies - Travel Agency Manager
San Jose, CA, 12/1981 - 12/1999
  • Offered exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Handled travel arrangements for groups, couples, executives, and special needs clients.
  • Promoted product branding initiatives, ensuring travel brochures and promotional literature are displayed prominently.
  • Increased bottom-line revenue, monitoring travel competitor activity to maintain most competitive rate.
  • Responded immediately to clients' questions, issues, and complaints and found effective solutions when required.
  • Took payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
  • Researched and created memorable and exquisite travel itineraries for high-level clients, celebrities, politicians, and business executives.
  • Asked open-ended questions to best understand client needs and determine best travel offerings.
  • Communicated security issues and protocols to clients traveling to unstable countries or locations.
Larry's Restaurant - Waitress
City, STATE, 01/1971 - 12/1990
  • Calculated charges, issued table checks and collected payments from customers.
  • Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
  • This was a family owned business that I participated part time over a number of years as a waitress, short order cook, cashier, cooking.
Abington Heights School District - Substitute Teacher
City, STATE, 10/1977 - 06/1979
  • Engaged students in discussions to promote interest and drive learning.
  • Built and strengthened positive relationships with students, parents and teaching staff.
  • With a Bachelor of Science specializing in Health and Physical Education I planned activities based on the well being of students

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Resume Overview

School Attended

  • East Stroudsburg University of Pennsylvania
  • West Scranton High School

Job Titles Held:

  • Business Owner
  • Travel Agency Manager
  • Waitress
  • Substitute Teacher

Degrees

  • Bachelor of Science
  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

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