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Business Owner Resume Example

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BUSINESS OWNER
Professional Profile
Accomplished and results driven professional recognized for professionalism, positive mental attitude, commitment to excellence, and demonstrated ability to communicate and work with senior management, associates, and customers. Has an excellent interpersonal skill, able to communicate and collaborate effectively with co-workers at all levels. Self-motivated and can work independently or in a team. Well versed in written and verbal skills from both business operations and client base perspectives. Areas of key strengths include: EXCELLENT STRATEGIST - Provide advanced technical solutions that boost productivity and efficiency across the organization. Quickly identify problem areas and implement effective solutions to meet goals. EXCEPTIONAL ORGANIZATIONAL SKILLS - Consistently recognized by colleagues for cross-discipline talents in needs analysis, troubleshooting and problem resolution in fast-paced environments. STRONG SENSE OF RESPONSIBILITY - Solid professional standards; excellent track record of dependability. Maintain focus on achieving results while implementing business solutions to meet a diversity of needs.
Experience
12/2012 to Current
Business OwnerCompany Name － City, State
  • Own and operate virtual call center business, current contract with Arise Virtual Solutions to support their clients which is a Fortune 500 mobility account.
  • Responsible for sales of new plans and promotions Handle billing inquiries and escalations Recruit and manage home-based Client Support Agents to provide customer service, sales, and/or technical support via phone, email, and chat.
  • Responsible for performance of all contracted call center agents (CSP's) Conduct performance reviews and contract renewals to ensure maximum revenue achieved.
07/2012 to 12/2012
Sales Operations ManagerCompany Name － City, State
  • Managed a team of 8-10 of Sales call center Supervisors Managed supervisors implementation of client initiatives and workforce management Coached Supervisors in daily KPI metrics and overall campaign performance.
  • Coordinated with Client, HR and leadership to ensure compliance of all company policies and CMS regulations Responsible for meeting budget goals, completed monthly invoices to client for agent support Directed team to exceed all objectives, including sales and other KPI's.
06/2010 to 07/2012
Telesales RepresentativeCompany Name － City, State
  • Responsible for contracting and selling products/services/supplies to selected customers in designated market areas via telephone, which includes retaining and increasing billed contract revenue for internet and print advertising.
  • Responsible for contacting assigned business owners, using extensive communication skills.
  • Presenting and selling all Yellow Pages products and services that include: Internet (yellowpages.com) websites, videos within those websites, print directories (AT&T Real Yellow Pages) and search engine marketing solutions.
  • Must actively sell to retain or increase protected account base made up of advertisers, including 50,000 signed revenue, non-advertisers and new installations in our Print and Internet products.
06/2008 to 06/2010
SupervisorCompany Name － City, State
  • Managed 14-16 licensed agents who sold Medicare advantage plans on behalf of client.
  • Responsible for agents sales performance and other KPI's.
  • Conducted work reviews and evaluations to ensure client initiatives and metrics meet or exceed goal.
  • Coached agents in areas of improvement such as QA and sales goals.
09/2004 to 06/2008
Program Integration ManagerCompany Name － City, State
  • Responsible for managing a module of 10 to 15 Solution Providers for Alliance Channel, Indirect Sales by partnering with the CAM (Channel Account Manager) to ensure sales productivity by keeping the SP's trained on product knowledge, systems, forms, contracts, processes and selling policies and procedures consistent with AT&T policy and the strategic direction established by the Sales Team.
  • Conduct frequent audits on SP's calls, orders, forms and contracts to insure the SP is representing AT&T professionally and accurately and is submitting accurate order information to AT&T.
  • Identify opportunities for improvement as a result of the auditing and takes the leadership initiative to improve and communicate findings with SP.
  • Provide assistance with SP when applicable, with the investigation and resolution of SP compensation and customer adjustment inquiries.
09/2002 to 09/2004
Manager BusinessCompany Name － City, State
  • Managed a team of 14 Service Representatives that were responsible for service order issuance, accuracy, coordinating installation and support of Sales Teams for GEM Accounts in the BCS Organization Reviewed quality and accuracy of work, on-time delivery of services bill revenue in a timely manner to maximize customer satisfaction Tracked, analyzed, and balanced resources to address the workload and improve productivity of workforce Responsible for employee development and continual process improvement Provided consistent coaching, work reviews, and development of team in the areas of order processing, administration, employee effectiveness, and communications with internal and external clients.
11/2000 to 09/2002
Service Manager/Customer CareCompany Name － City, State
  • Partnered with the Sales Branch resources as an extended member of the account team, to define and deliver enterprise wide post-sale Care services to meet the client's expectations in a manner that is most cost-effective.
  • Customer advocate for all Customer Care activities for a predetermined module of select business customers.
  • Interfaced with the client's designated program administrator to provide national service solutions which meet customer needs in all core customer care competencies: billing and expense management, post-sale customer education on wireline service and equipment, as well as technical troubleshooting and problem solving.
  • Responsible for the timely resolution of the client's care needs including end-user care, Business Services, NBO, and accounts receivable.
  • Responsible for developing, coordinating and monitoring the deployment and success of service solutions, and will status the client and the sales branch based on shared expectations.
Education
November 2014
BA: Business AdministrationNorthwood University － City, StateBusiness Administration
2016
MBA: Business AdministrationTexas Woman's University － City, State
Skills
accounts receivable, auditing, billing, budget, call center, CMS, coaching, com, communication skills, contracts, Client, clients, customer satisfaction, customer service, Customer Care, Client Support, delivery, direction, email, forms, HR, leadership, managing, marketing, market, enterprise, performance reviews, policies, Presenting, print advertising, problem solving, processes, process improvement, quality, QA, selling, Sales, strategic, technical support, telephone, phone, employee development, troubleshooting, websites
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Resume Overview

School Attended

  • Northwood University
  • Texas Woman's University

Job Titles Held:

  • Business Owner
  • Sales Operations Manager
  • Telesales Representative
  • Supervisor
  • Program Integration Manager
  • Manager Business
  • Service Manager/Customer Care

Degrees

  • BA : Business Administration
    MBA : Business Administration

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