LiveCareer-Resume

business owner resume example with 17+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Highly motivated professional with over ten years of entrepreneurial and management experience. Comfortable working independently and as a collaborative team member. Thrives under pressure, highly organized, detail-oriented, innovative, and proficient in Microsoft Office, Adobe, and Canva.

Skills
  • Relationship building
  • Strong verbal and written communication
  • Calm and professional under pressure
  • Attention to detail
  • Issue identification
  • Data research and validation
Experience
Business Owner, 05/2014 - Current
Kind (Internships) Baltimore, MD,
  • Developed business from ground up.
  • Set pricing structures according to market analytics and emerging trends.
  • Orally communicated with customers to identify and assess specific requests and or needs.
  • Received, evaluated, and appropriately responded to a variety of customer requests.
  • Communicated with a diverse array of individuals and adapted communication techniques to determine appropriate action for specific needs.
  • Adjusted or adapted problem solving techniques to answer specific or unexpected customer needs.
  • Resolved issues quickly through meticulous research and quick decision-making.
  • Established favorable relationships with vendors and contractors.
  • Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Determined pricing for products or services based on costs and competition.
  • Hosted special events to boost brand awareness and increase community engagement.
  • Analyzed financial statements and trends to manage cash flow and make business decisions.
  • Improved company's quality and productivity by streamlining systems and processes.
Social Services Intern, 08/2011 - 04/2013
Trinity Health Corporation Langhorne, PA,
  • Received, evaluated, and appropriately responded to a variety of client requests.
  • Communicated effectively with clients and provided referral for services needed.
  • Identified appropriate community resources and provided referrals for services.
  • Presented clients with information, referrals and assistance accessing resources such as food, housing and transportation.
  • Supported clients in handling rental applications and tax forms.
  • Helped clients obtain social services by assisting with forms and coordinating referral processes.
  • Advised clients on supplementary food stamps, utility assistance, and child care assistance.
  • Organized files and records and handled other support tasks.
  • Kept work and common areas neat and organized to maximize productivity, alleviate potential accidents, and promote a professional workspace.
Call Center Representative, 05/2009 - 08/2009
Marriott International Hagerstown, MD,
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Utilized communication and analytical techniques to answer customer inquiries.
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Asked probing questions to obtain additional information and determine service needs.
  • Offered resolutions to de-escalate calls and solve customer issues.
  • Adjusted or adapted problem solving techniques to answer specific or unexpected customer needs.
  • Navigated through computer systems to review information and respond appropriately to callers.
  • Created and maintained records and files in accordance with records management procedures.
  • Updated customer accounts, addresses and contact information within call management databases.
Restaurant Front of House Manager, 10/2002 - 05/2009
Outback Steakhouse City, STATE,
  • Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
  • Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Handled complaints, settled disputes and resolved customer conflicts.
  • Assigned work tasks and activities, prepared schedules and managed staffing.
  • Improved customer service by setting expectations and coaching employees on proper service etiquette.
  • Mentored and coached service team on effective techniques to enhance customer experiences.
  • Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
  • Facilitated daily team meetings to discuss promotions, issues, service standards and team collaboration.
Education
Bachelor of Arts: Multi-/Interdisciplinary Studies, Expected in 05/2008
-
Marshall University - Huntington, WV,
GPA:
Status -
High School Diploma: , Expected in 05/2003
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Robert C Byrd High School - Clarksburg, WV,
GPA:
Status -
Professional Collaboration & Volunteer Activities
  • Rising Tide Society Chapter Leader
  • Girl Scouts of America Volunteer
  • Boy Scouts of America Volunteer

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Resume Overview

School Attended

  • Marshall University
  • Robert C Byrd High School

Job Titles Held:

  • Business Owner
  • Social Services Intern
  • Call Center Representative
  • Restaurant Front of House Manager

Degrees

  • Bachelor of Arts
  • High School Diploma

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