Business Owner Resume Example

• Ensuring proper documentation processes, legal transfer of the vehicle to the buyer name
• Consulted with long-term, new and prospective customers to understand needs and propose ideal solutions
• Greeted incoming customers and provided expert sales and service to drive revenue
• Retained customers by addressing and resolving concerns in knowledgeable and speedy fashion
• 2nd highest new sales consultant completing 18 sales in month

Duties and Responsibilities

• Checked-in new books and periodicals to collection
• Resolved circulation problems
• Preformed circulations duties for library using Dynix systems
• Acquisition of books and materials for entire US HSBC employees with outside vendors
• Assisted patrons ordering, updating, troubleshooting problems with subscriptions
• Maintained library's monthly workflow of research statistics and records
• Maintained monthly RBR workflow of bookkeeping and verified year-end bookkeeping numbers

Reference

• Informed HSBC employees regarding policies and procedures
• Instructed employees in use of internal and external on-line catalog
• Preformed industry research using Thomson One Analytics, D&B Bradstreet databases, Standards and Poor's, Moody's, Morningstar and other research database on-line sites
• Working with firm's senior VP's and SVP's for immediate research request

Technical Experience

• Cataloged incoming monographs & serials (bound and unbound)
• Created and Edit MARC records for bibliographic records for stacks and e-books
• Using bibliographic records for creating special MARC records for limited library use
• Tracked materials workflows sent to other branches, maintaining related files
• Resolved technical problems employees had regarding website
• Created and revised website manuals for interface between HSBC employees and internal and outside vendors
• Updated and maintained HSBC Corporate Library website
• Created North America HSBC Archives website

Duties and Responsibilities

• Trained student staff in circulation and stacks duties, supervised 2 weekend staff members.
• Performed circulation duties, supervised students in circulation, stack duties.
• Resolved circulation problems; granted exception to policies as appropriate.
• Analyzed and resolved problems related to work assignments.
• Maintained statistics and records workflows of reserves and new-books collections.
• Communicated with faculty and other university library units regarding course reserve materials.
• Created MARC reserve records and maintained reserve collection.
• Created and modified Eckhart Chalk Reserves Collection each term.

Reference

• Informed patrons about library policies and procedures.
• Instructed patrons in use of library on-line catalog.
• Consulted OCLC, Math-Sci-Net, and other on-line sites for ordering materials needed for reserve.

Technical Experience

• Processed incoming monographs & serials (bound and unbound) using Heckman system.
• Tracked Eckhart materials sent to other units and maintained related files.
• Resolved local technical processing problems.
• Trained in use of Horizon library system.
• Created and revised local manuals for technical processing and reserves