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Business Owner Resume Example

Resume Score: 80%

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JA
BUSINESS OWNER
Professional Summary

I am writing to express interest in your Library Assistant position. Meticulous and systematic Library Technician offering 12 years of shelving and organizing printed materials and digital resources. Well-versed in guest assistance, with expertise in reference materials and library learning aids. Focused on maximizing patron satisfaction while balancing team support and library operations needs. Supervising and training staff in company procedures. Running Reserves Operations without additional supervision.

Additionally a motivated business professional bringing 3 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and financial operations as Business Owner.

Flexible and poised promoting well-developed skills in customer service and patron resolution.

Skills
  • Office 365
  • Reserves Manager
  • Spreadsheets
  • Meeting Deadlines
  • OCLC
  • Organizational Skills
  • Adobe Acrobat
  • Troubleshooting Technical Issues
  • Research
  • Shelving and organization
  • Budgeting
  • Managing
  • Teamwork / Collaboration
  • Troubleshooting
  • Communication Skills
  • Billing
Work History
05/2015 to CurrentBusiness OwnerJCA Enterprise LLC | Chicago, Illinois
  • Duties and Responsibilities
  • Managed 20 interactions averaging 15 - 30 minutes each
  • Ability to focus under duress
  • Excellent observation skills
  • Ability to relate to demanding needs of customer while remaining calm, focused and professional
  • Ability to work extended hours at high level of efficiency Accounting / Office Administration
  • Excellent budgeting skills using QuickBooks
  • Managing Tax Records
05/2014 to 07/2014Sales ConsultantGrossinger Autoplex | Lincolnwood, Illinois
  • Ensuring proper documentation processes, legal transfer of the vehicle to the buyer name
  • Consulted with long-term, new and prospective customers to understand needs and propose ideal solutions
  • Greeted incoming customers and provided expert sales and service to drive revenue
  • Retained customers by addressing and resolving concerns in knowledgeable and speedy fashion
  • 2nd highest new sales consultant completing 18 sales in month
08/2007 to 06/2012Library Technical SpecialistHSBC Headquarters | Mettawa, Illinois

Duties and Responsibilities

  • Checked-in new books and periodicals to collection
  • Resolved circulation problems
  • Preformed circulations duties for library using Dynix systems
  • Acquisition of books and materials for entire US HSBC employees with outside vendors
  • Assisted patrons ordering, updating, troubleshooting problems with subscriptions
  • Maintained library's monthly workflow of research statistics and records
  • Maintained monthly RBR workflow of bookkeeping and verified year-end bookkeeping numbers

Reference

  • Informed HSBC employees regarding policies and procedures
  • Instructed employees in use of internal and external on-line catalog
  • Preformed industry research using Thomson One Analytics, D&B Bradstreet databases, Standards and Poor's, Moody's, Morningstar and other research database on-line sites
  • Working with firm's senior VP's and SVP's for immediate research request

Technical Experience

  • Cataloged incoming monographs & serials (bound and unbound)
  • Created and Edit MARC records for bibliographic records for stacks and e-books
  • Using bibliographic records for creating special MARC records for limited library use
  • Tracked materials workflows sent to other branches, maintaining related files
  • Resolved technical problems employees had regarding website
  • Created and revised website manuals for interface between HSBC employees and internal and outside vendors
  • Updated and maintained HSBC Corporate Library website
  • Created North America HSBC Archives website
03/2000 to 08/2007Library Assistant IIUniversity of Chicago, Eckhart Library | Chicago, Illinois

Duties and Responsibilities

  • Trained student staff in circulation and stacks duties, supervised 2 weekend staff members.
  • Performed circulation duties, supervised students in circulation, stack duties.
  • Resolved circulation problems; granted exception to policies as appropriate.
  • Analyzed and resolved problems related to work assignments.
  • Maintained statistics and records workflows of reserves and new-books collections.
  • Communicated with faculty and other university library units regarding course reserve materials.
  • Created MARC reserve records and maintained reserve collection.
  • Created and modified Eckhart Chalk Reserves Collection each term.

Reference

  • Informed patrons about library policies and procedures.
  • Instructed patrons in use of library on-line catalog.
  • Consulted OCLC, Math-Sci-Net, and other on-line sites for ordering materials needed for reserve.

Technical Experience

  • Processed incoming monographs & serials (bound and unbound) using Heckman system.
  • Tracked Eckhart materials sent to other units and maintained related files.
  • Resolved local technical processing problems.
  • Trained in use of Horizon library system.
  • Created and revised local manuals for technical processing and reserves
Education
Associate | Engineering ScienceChicago City College, Chicago, IL
  • Member of Phi Theta Kappa Honors
  • International Scholar Laureate Nominee
Associate | Applied Science, Business AdministrationRobert Morris University Illinois, Chicago, IL
Bachelors of Engineering | Civil EngineeringUniversity of Illinois Urbana-Champaign, Urbana, IL
Additional Information
  • AWARDS , Phi Theta Kappa Honors International Scholar Laureate Nominee
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Resume Overview

Companies Worked For:

  • JCA Enterprise LLC
  • Grossinger Autoplex
  • HSBC Headquarters
  • University of Chicago, Eckhart Library

School Attended

  • Chicago City College
  • Robert Morris University Illinois
  • University of Illinois Urbana-Champaign

Job Titles Held:

  • Business Owner
  • Sales Consultant
  • Library Technical Specialist
  • Library Assistant II

Degrees

  • Associate | Engineering Science
    Associate | Applied Science, Business Administration
    Bachelors of Engineering | Civil Engineering

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