business owner resume example with 17+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -
Khawaja Kamran

Successful Business Owner known for exceptional skills. Able to remain poised in any type of situation. Pursuing a new position where an understanding will be widely appreciated.

Self-assured individual offering more than Three years of experience as a Business Owner. Well-versed in the Customer Service Industries. Flexible and poised promoting well-developed skills.Friendly and enthusiastic who consistently meets customer service satisfaction goals.

  • Customer relations
  • Staffing oversight
  • Business operations
  • Budgeting
  • Excellent work ethic
  • Team building expertise
  • Active listening skills
  • Exceptional communication skills
  • People-oriented
  • Trusted key holder
  • Goal-oriented
  • Customer-oriented
  • Telemation e-CRM
Work History
01/2015 to Current
Business Owner American Woodmark Reno, NV,

  • Put together realistic budgets based upon costs and fees for effectively operating the business.
  • Monitored processes and procedures, making sure that they met all compliance regulations.
  • Provided outstanding coaching to a team employees, which boosted efficiency throughout the company.
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
  • Followed up with customers each week to verify that they were satisfied with purchases.
  • Stocked and replenished merchandise according to store merchandising layouts.
  • Designed displays to make the store experience interactive, engaging and reassuring.
  • Worked night and weekend shifts during holiday season.
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Successfully acquired a new customers per month, generating a growth in revenue.
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Built long-term customer relationships and advised customers on purchases and promotions.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Dedicated to continuously improving sales abilities and product knowledge.
  • Scheduled weekly inventory pickups and deliveries with vendors.
  • Determined customer needs by asking relevant questions and listening actively to the responses.
  • Described product to customers and accurately explained details and care of merchandise.
  • Documented all customer inquiries and comments thoroughly and quickly.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Recommended alternative items if product was out of stock.
  • Helped drive sales goals and achieve monthly quotas.
  • Learned, referenced and applied product knowledge information.
  • Served as the main liaison between customers, management and sales team.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Coordinated between billing department and customers to resolve problems.
  • Restocked inventory ever month and reviewed cash operation data to verify proper replenishment.
  • Developed reputation as an efficient service provider with high levels of accuracy.
  • Entered data promptly and efficiently with a 100% accuracy rate.
  • Politely assisted customers in person and via telephone.
  • Earned management trust by serving as key holder, responsibly opening and closing store.
  • Responded to all customer inquiries thoroughly and professionally.
  • Communicated all store initiatives and promotions to customers to generate return business.
  • Strategically scheduled team members to maintain optimal staffing levels at all times.
  • Worked with the management team to implement the proper division of responsibilities.
  • Greeted customers in a timely fashion, while quickly determining their needs.
  • Achieved sales goals and service performance requirements through new customer sales.
  • Created and maintained an organized database to develop promotional sales.
  • Welcomed customers into the store and helped them locate items.
  • Scored in top 10% of employees in successful resolution of issues
  • Educated customers about the brand to incite excitement about the company’s mission and values.
  • Communicated clear expectations and goals to each team member.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Answered customer telephone calls promptly and in an appropriate manner.
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.
03/2012 to 11/2014
HA Engineer Samsung @ SV Care City, STATE,
  • Maintained quality assurance and customer satisfaction objectives.
  • Planned, scheduled and delegated daily work.
  • Read manuals and manufacturer instructions to effectively install and troubleshoot devices.
  • Organized work to meet demanding production goals.
08/2008 to 02/2012
HA Service Ambasitor IFB Appliances City, STATE,
  • Completed all job reports and logs immediately following service calls.
  • Provided outstanding customer service.
  • Maintained positive relationships with all customers.
  • Followed company procedures to maintain work environment in a neat and orderly condition.

04/2005 to 07/2008
Service Technician HAL City, STATE,
  • Demonstrated increased knowledge of company products and equipment.
  • Streamlined repair processes to ensure minimal downtime.
  • Gained knowledge of standard equipment, including manufacturer repair guidelines.
  • Facilitated maintenance team training procedures in alignment with company standards.
  • Trained with company experts to weld intricate parts.
  • Attended monthly safety meetings to ensure machine operation safety.
  • Repaired wiring, plumbing, equipment, and machinery.
  • Responsible for wide variety of duties including, pipe fitting, painting, carpentry, electrical repair, installation, building repair.
Expected in 2009 to to commerce
Bangalore University - Bengaluru,
Expected in 2004 to to
High School Diploma:
Government Polytechnic - Tirunelveli,
Expected in 2000 to to
Higher Secondary School - Tirunelveli,

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Resume Overview

School Attended

  • Bangalore University
  • Government Polytechnic
  • Higher Secondary School

Job Titles Held:

  • Business Owner
  • HA Engineer
  • HA Service Ambasitor
  • Service Technician


  • High School Diploma
  • SSLC

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