business owner resume example with 14+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Victim/Witness Advocate with over 7 years of experience in corrections and crisis management. Recognized consistently for performance excellence and contributions to success in the criminal justice field. Strengths in judicial processes and crisis intervention backed by training in criminology, specifically law enforcement.

  • Microsoft Office Suite
  • File management
  • Behavior mirroring
  • Business operations
  • Process improvement
  • Team management
  • Relationship development
  • Operational improvement
  • Proficient in Internet Technology
  • Organization
  • MS Office
  • Communications
  • Problem resolution
  • Team management
  • Business operations
  • CPR
  • Client
  • Customer service
  • File management
  • First Aid
  • Team building
  • MS Office
  • Microsoft Office Suite
  • Needs assessment
  • Problem resolution
  • Process improvement
  • Supervision
Work History
01/2007 to Current Business Owner State Of Montana | Jordan, MT,

Ordered and stocked cleaning supplies based on current workload and upcoming jobs.

  • Applied time management tools and efficient cleaning methods to meet task deadlines.
  • Delivered quality customer service to address urgent needs and cleaning requests.
  • Worked alongside other cleaners to complete sizable jobs in new construction and building rehab industries.
  • Specialized in working with industrial cleaning products within strict safety procedures.
  • Adhered to safety protocols, resulting in zero complaints, hazards or lost-time accidents.
  • Used print strategies such as newspaper ads, business catalogs and marketing brochures to bring in and capture new customer business.
  • Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
03/2015 to 06/2020 Correctional Officer State Of Montana | MT, State,
  • Provided leadership and supervision through coordinated activities, and programs as to entire institution as lead officer of institutional movement and control officer for daily open movement of 1300+ medium security residents.
  • Maintained custody / control / movement of 100 inmates hosing units.
  • Built relationships with staff and residents to keep institution safe and secure.
  • Amanuensis during times of facility crisis
  • 7+ Years experience in governmental report writing
  • 3+ years - leadership supervision by coordinating (MANAGING?)activities and programs while resolving problems as lead movement officer of 1500+ inmates within a medium security prison
  • Maintained custody / control movement of 100 inmate housing units
  • Extensive experience taking on a sound leadership role during times of workplace physical, emotional, psychological, and violent crisis.
  • Supervising training officer in areas of armory, towers, housing units, perimeter and entry surveillance.
  • Communicated with administration and coworkers on behalf of inmates’ rights, needs, concerns, and safety
  • Experience involving case status, court dates, bonds, pleas, outcomes, prison sentencing, release processes from jail and prison
  • Proficient in interpreting and using discretion with complex documents, instructions, and data classification.
  • Experience managing complex projects with project management tools
  • Prepared, processed and maintained forms, reports, logs, records and activity journals in hard copy and digital formats.
  • Discussed with offenders links between criminal behavior / anger management / drug and alcohol abuse / utilized reentry strategies to be implemented after release.
  • Observed behavior of residents individually and in groups in order to address inmate, housing, and facility needs.
  • Led intake, processing, and release of inmates by handling paperwork, searches, and interviews.
  • Identified facility openings and assigned inmates to appropriate housing utilizing dialog records system.
  • Addressed inquiries from the general public, administration, other staff, inmates and visitors to resolve concerns.
  • Received / inspected mail, property and funds from visitors on behalf of designated inmates.
  • Arranged and escorted inmates to and from cells, release sites, court, hospitals, work details, dental, and medical appointments.
  • Built relationships with staff and residents to maintain institutional safety and security.
10/2013 to 01/2015 Correctional Officer The Morning Star Company | Santa Nella, CA,
  • Maintained custody and control of 80 + inmates housed in maximum security unit.
  • Disseminated information pertaining to substance abuse and addiction, mental illness.
  • Facilitated residency for homeless arrestee population and halfway housing/rehab for arrestees.
  • Oversaw attorney visits and correspondences.
  • Operated personal computer to enter, retrieve, review, or modify data on inmate activity, which would be available to court officials and City Justice Center staff/administration officials.
  • Trained new officers in crisis prevention methods, report preparation, and other essential duties.
  • Advocated for more humane treatment of uvenile, special needs, and infirmed inmate population.
  • Advocated for change to establish transparent, definitive, and progressive safety protocol be made policy to ensure that female inmates and staff were safe from sexual harassment, sexual misconduct, and also sexual assault.
  • Operated personal computer to enter, retrieve, review or modify data, utilizing word processing, spreadsheet, database,
    presentation, Internet, e-mail, or other software; and operates general office or other equipment and supplies as necessary to
    complete essential functions.
  • Completed intake paperwork, determined security level and searches.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
02/2013 to 09/2013 Information Systems Technician University Of Missouri-St. Louis | City, STATE,
  • Managed high levels of call flow and responded to technical support needs.
  • Loaded software, granted permissions and configured hardware for new employees
  • Developed and tested new product offerings prior to release to assist development team in bug identification.
  • Defined and documented technical support best practices for Wii and [Type] technologies.
  • Liaised between management, sales team, development team and client to address any concerns or issues.
  • Documented all transactions and support interactions in system for future reference and addition to knowledge base.
  • Installed, configured and patched user hardware and software.
  • Identified and solved technical issues using variety of diagnostic tools and tactics.
Expected in 08/2013 to to Bachelor of Science | Criminology University of Missouri - St Louis, St Louis, MO GPA:

Professional development completed in criminal justice systems

Awarded Member of the Chairs List, GPA: 3.5/4, Graduated cum laude, Dean's List 2012 and 2013, Focus in violence against women and gender theory Highly focused Coursework in violence against women and gender theory. did i take any race relations?

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Resume Overview

School Attended

  • University of Missouri - St Louis

Job Titles Held:

  • Business Owner
  • Correctional Officer
  • Correctional Officer
  • Information Systems Technician


  • Bachelor of Science

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