Business Owner Resume Example
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BUSINESS OWNER
Summary
Customer-oriented, strategic-thinking operations and sales professional with over 20 years of experience in building relationships, cultivating partnerships. Multi-tasking and self-motivated leader with expertise on expanding network connections, persuasively introducing products, implementing pricing models, inventory control and projections, and revealing customer needs to deliver solutions. Tactical team builder and strategic planner seeking to leverage background into leading-edge organization. Friendly, efficient, and devoted to maximizing customer satisfaction with exceptional service and support. Strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.
Skills
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Experience
Spencer Gifts, Llc | Johns Creek , GABusiness Owner08/2018 - Current
- Developed business and marketing plans and prepared monthly financial reports.
- Developed favorable relationships with vendors and contractors, facilitating contract negotiation and implementation of marketing and sales strategies.
- Leveraged social media, including Facebook, to expand market reach and facilitate sales agent recruitment.
- Reconciled daily sales and financial transaction reports and prepared bank deposits.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Managed financial functions such as operations budgeting, accounts payable and accounts receivable and payroll.
- Conferred with customers to understand needs and finalize purchase orders.
- Resolved issues quickly through meticulous research and quick decision making.
- Assessed, optimized and elevated operations to target current and expected demands.
- Photographed products for sale and posted pictures online to increase visibility and showcase current product availability.
- Assessed all aspects of business operations to implement realistic annual budget.
- Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
- Maintained up-to-date knowledge of all statutory requirements and regulations.
Plainscapital | Philadelphia , PASales Associate04/2015 - 12/2018
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Kept apprised of emerging trends and provided informative customer service to assist in product selection.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Sold various products by explaining unique features and educating customers on proper application.
- Negotiated and closed deals with minimal oversight.
- Offered product and service consultations and employed upselling techniques.
- Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
- Helped customers sign up for loyalty programs and submitted completed paperwork.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Educated customers on product and service offerings.
- Demonstrated products to customers, discussed features and redirected objections to capture sales.
- Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
- Mixed and matched paints according to customer specifications.
- Stayed up to date on store promotions, payment policies and security practices.
- Observed customer behaviors to identify security threats and escalate concerns to supervisors.
- Recommended optimal merchandise based on customer needs and desires.
- Used register system to ring up customer purchases, process payments and issue receipts.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Assisted customers by finding needed items and checking inventory for items at other locations.
Bank Of America | City , STATESenior Teller08/2010 - 12/2014
- Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
- Verified amounts and integrity of every check or funds transfer.
- Met or exceeded sales goals by promoting bank products and services in every interaction.
- Maintained optimal financial controls by securing funds and making accurate transactions.
- Served approximately 100+ customers each shift, remaining composed and professional even in high-stress situations.
- Performed basic administrative tasks regarding banking products, including handling phone calls, inquiries and emails.
- Balanced bank's vault with over $500,000 in it daily.
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
- Warmly welcomed customers and offered pleasant service during entire transaction, which improved satisfaction ratings.
- Performed currency transaction reports for foreign currency.
- Kept teller window areas clean, organized and fully stocked.
- Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
- Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
- Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
Bank Of America | City , STATECustomer Service/Direct Marketing Associate08/2006 - 12/2008
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Reviewed account and service histories to identify trends and issues.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Processed customer account changes.
- Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.
- Documented conversations with customers to track requests, problems and solutions.
- Educated customers on special pricing opportunities and company offerings.
- Set up and activated customer accounts to maintain QA satisfaction levels.
- Established membership loyalty, executing flawless customer retail account management.
- Provided top quality control and eliminated downtime to maximize revenue.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Prevented key account losses by researching discrepancies for corrective action.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Capitalized on opportunities to enhance customer experiences and bring in repeat business.
- Answered 100+ inbound calls per day and directed to designated individuals or departments.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Escalated customer satisfaction ratings by offering valuable insights to customers needs and expectations.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Routinely prepared and evaluated CRM reports to identify problems and areas for improvement.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Delivered service and support to each customer, paving way for future business opportunities.
- Diminished financial discrepancies and managed monetary transactions, including deposits and credit card transactions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Education and Training
Pine Ridge High School | City, StateHigh School Diploma05/2004
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Resume Overview
School Attended
- Pine Ridge High School
Job Titles Held:
- Business Owner
- Sales Associate
- Senior Teller
- Customer Service/Direct Marketing Associate
Degrees
- High School Diploma
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