Owner and operator with experience leading three multi-million dollar restaurants as well as banquet and catering operations at award-winning restaurants around the Gulf Coast. Driven to raise the bar for fine dining and all aspects of guest relations.
Skills
Service-oriented
Inventory control and record keeping
Natural leader
Business operations expertise
Conflict resolution techniques
Proven cost-control expert
Passion for customer satisfaction
Point of Sale (POS) system operation
Work History
Business Owner, 03/2005 to Current Gilbey's LLC – Orange Beach, AL, 36561
Carefully interviewed, selected, trained and supervised staff. Currently, my company employees over a hundred and fifty employees. When I started the company we had ten employees and one restaurant instead of three.
Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
Interacted positively with customers while promoting restaurant facilities and services.
Correctly calculated inventory and ordered appropriate supplies.
Received recognition from city of Orange Beach, Alabama for contributions to the community.
Achieved highest employee retention rate in the region.
Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
Created fun team building activities to engage staff in up-selling to meet revenue targets.
General Manager, 04/1994 to 03/2005 Red Mountain Milling – Birmingham, Alabama
Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.
Conducted timely performance evaluations for all front of house staff.
Developed, implemented and managed business plans to promote profitable food and beverage sales.
Skillfully interacted with external vendors to obtain the best quality in pricing and product.
Maintained a safe working and guest environment to reduce the risk of injury and accidents.
Led and directed team members on effective methods, operations and procedures.
Yeoman , 05/1988 to 08/1989 United States Navy – Orlando, FL, Meridian, MS, and Coronado, CA
Basic Underwater Demolition School, Coronado, California Fourth Phase Medical Washout
Yeoman A School, Meridian, MS
Basic Training, Orlando, FL
Education
Bachelor of Science: Business Management, 2000 Samford University - Birmingham, Alabama
