business owner resume example with 20+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Experienced business leader with demonstrated strategic planning, problem-solving and team-building abilities. Successful at bringing in and training staff to handle customer and business needs. Motivational, diplomatic and respectful of people from different backgrounds.
Skills
Strategic Decision-Making
Talent Allocation
Work Planning and Prioritization
Resources Allocation
Risk Mitigation and Management
Relationship Building
New Business Development
Issue Resolution
Verbal and Written Communication
Cost Control and Budgeting
Regulatory Compliance
Complex Problem Solving
Integrity and Transparency
Judgement and Decision Making
Leadership and People Development
Budget Planning
Negotiation and Persuasion
Driven and Determined
Attention to Detail
Professional Networking
Education and Training
Humble High SchoolHumble, TXExpected in ā āHigh School Diploma: - GPA:
SOR Training Moore, OK , OKExpected in ā āCLEET Certificate :Armed Private Investigator - GPA:
SOR Training Moore, OK , OKExpected in ā āCLEET Certificate :Armed Security Guard - GPA:
SOR Training Moore, OK , OKExpected in ā āCLEET Certificate :Bail Bonds Enforcement - GPA:
Experience
Performance Systems Integration - Business Owner Wenatchee, WA, 07/2018 - 12/2020
Promoted business on social media platforms to maximize brand identity and generate revenue.
Managed operations budgeting, accounts payable and accounts receivable and payroll.
Resolved issues quickly through meticulous research and quick decision making.
Conferred with customers to understand needs and finalize purchase orders.
Kept records for production, inventory, income and expenses.
Kept up-to-date on regulatory changes affecting business operations.
Set pricing structures according to market analytics and emerging trends.
Reconciled daily sales, returns and financial transaction reports and prepared bank deposits.
Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
Devised and implemented standard operating procedures, training programs and office management systems.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Interviewed, trained, and supervised employees.
Assessed, optimized and elevated operations to target current and expected demands.
Ambulnz - Business Owner San Luis Obispo, CA, 02/2010 - 07/2018
Established and maintained positive relations with drivers, creating work environment to embrace, promote and lead continuous improvement efforts.
Managed daily scheduling of labor and equipment needs and changes, embracing continuous improvement efforts.
Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
Developed productive relationships with business representatives and consulted closely to uncover needs and match available solutions.
Conducted trainings for company employees on safety initiatives to comply with federal regulations.
Minimized injuries and hazards in regards to personnel with creation of robust safety programs, policies and procedures.
Inspected or evaluated workplace environments, equipment or practices to verify compliance with safety standards and government regulations.
Processed and sent invoices, adjustments and credit memos to customers.
Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
Performed data import, scanning or manual keying processes to verify invoice accuracy.
Reviewed and analyzed contracts to resolve billing issues with vendors and carriers.
Processed invoice payments and recorded information in account database.
Managed all payments processing, invoicing and collections tasks.
Monitored past due accounts and pursued collections on outstanding invoices.
Created highly organized filing system for account documents resulting in increased efficiency.
Gathered information to produce accounts payable reports for review.
Hoffman Trucking - Office Administrator City, STATE, 01/2000 - 04/2010
Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
Maintained company accounting records by entering accounts payable, accounts receivable, invoices and expense reimbursements.
Documented and routed business correspondence to manage office paperwork.
Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
Processed financial documents, contracts, expense reports and invoices.
Coordinated schedules, administrative functions, quality assurance and process improvements to bolster operational output.
Coordinated administrative operations to bolster workflows and improve productivity.
Reviewed all invoices for accuracy, subsequently resolving various issues.
Worked cross-functionally with various teams and departments to improve operations.
Checked accounting system on regular basis to monitor transactions.
Followed company's strict rules and procedures to maintain data integrity and confidentiality.
Oversaw preparation of corporate balance sheets, income statements and other financial reports.
Shark Trucking - Dispatcher Coordinator City, STATE, 06/1996 - 12/1999
Set schedules, implemented new policies and worked with managers to optimize operational procedures and establish clear objectives.
Maintained current knowledge of personnel in field and completed deliveries or delays.
Managed communications within assigned territories.
Documented services performed, operations information and dispatch details in system.
Oversaw and coordinated communications within assigned territory.
Relayed work orders and information between work crews, supervisors and field personnel.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Juggled multiple projects and tasks to ensure high quality and timely delivery.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Demonstrated leadership by making improvements to work processes and helping to train others.
Answered customers' questions and explained available services and products.
Delivered exemplary service to customers to drive strong account growth from day one.
Conducted market research, devised acquisition strategies and drafted and finalized contracts.
Managed busy calendar of sales calls, meetings and email correspondence with confidence and productivity.
Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
Prioritized and organized tasks to efficiently accomplish service goals.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Exceeded customer satisfaction by finding creative solutions to problems.
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