Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Talented business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs.
- Business operations
- Business Development
- Customer Relations
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- Strategic Planning
- Operations management
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02/2020 to 03/2020 Business Owner Shakey's Pizza – Covina, CA,
- Put together realistic budgets based upon costs and fees for effectively operating business.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Monitored processes and procedures to comply with company policy and state and federal regulations.
- Employed prompt decision-making and in-depth research to resolve issues efficiently and effectively.
- Resolved conflicts and remedied tense situations to maintain healthy team collaboration, efficient program cadences and effective stakeholder communication.
- Applied human resources expertise to optimize hiring, training and performance.
- Learned and remained updated on statutory requirements and regulations.
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
- Maintained motivated and well-paid sales team by calculating commission payments on time.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Used print strategies such as newspaper ads, business catalogs and marketing brochures to bring in and capture new customer business.
- Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
07/2018 to 02/2020 Assistant Manager Spot Freight – Indianapolis, IN,
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Trained team members in successful strategies to meet operational and sales targets.
- Monitored employee performance and developed improvement plans.
- Coached team on effective upselling and cross-selling methods.
- Supported staff development and goal attainment by focusing on skill development and job satisfaction.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Assisted Manager in interview process of prospective employees and provided feedback.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Promoted to Assistant Manager after only 8 months with company.
- Applied customer feedback to develop process improvements and support long-term business needs.
11/2018 to 07/2019 Corporate Trainer Crate And Barrel – Natick, MA,
- Improved organizational efficiency and control costs by educating [Number] employees on resource and time management.
- Developed engaging and entertaining presentations to maintain employee attention and improve impact of training.
- Held demonstrations and one-on-one coaching sessions on use of [Type] equipment.
- Led cross-functional training for external and internal clients and created all training materials and exams.
- Held online and conference call training session to accommodate off- site employees.
- Conducted evaluations and observed employee performance to identify areas of needed improvement.
- Coached new managers on store procedures, policies and customer service, bolstering customer retention by [Number]%.
- Developed training programs to meet company objectives.
03/2017 to 11/2018 Floor Supervisor Alorica, Inc – City, STATE,
- Trained team members in successful strategies to meet operational and sales targets.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
- Provided sales feedback to management to address concerns in sales reports.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Held team meetings to gain feedback, provide updates and set policies.
- Used weekly financial data to analyze company growth and optimize operational strategies.
Expected in 06/2006 High School Diploma:
George Washington High School - Danville, VA
GPA:
Expected in : Computer Science
Ferrum College - Ferrum, VA
GPA:
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