Talented business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs.
Skills
Business operations
Business Development
Customer Relations
Strategic Planning
Operations management
Work History
02/2020 to 03/2020
Business OwnerShakey's Pizza – Covina, CA,
Put together realistic budgets based upon costs and fees for effectively operating business.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Monitored processes and procedures to comply with company policy and state and federal regulations.
Employed prompt decision-making and in-depth research to resolve issues efficiently and effectively.
Resolved conflicts and remedied tense situations to maintain healthy team collaboration, efficient program cadences and effective stakeholder communication.
Applied human resources expertise to optimize hiring, training and performance.
Learned and remained updated on statutory requirements and regulations.
Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
Maintained motivated and well-paid sales team by calculating commission payments on time.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Used print strategies such as newspaper ads, business catalogs and marketing brochures to bring in and capture new customer business.
Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
07/2018 to 02/2020
Assistant ManagerSpot Freight – Indianapolis, IN,
Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Trained team members in successful strategies to meet operational and sales targets.
Monitored employee performance and developed improvement plans.
Coached team on effective upselling and cross-selling methods.
Supported staff development and goal attainment by focusing on skill development and job satisfaction.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Kept work areas clean, organized and safe to promote efficiency and team safety.
Assisted Manager in interview process of prospective employees and provided feedback.
Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
Handled customer service by dealing with complaints, organizing stock and answering customer questions.
Developed and managed employee schedules, balancing individual requests and requirements with business needs.
Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
Promoted to Assistant Manager after only 8 months with company.
Applied customer feedback to develop process improvements and support long-term business needs.
11/2018 to 07/2019
Corporate TrainerCrate And Barrel – Natick, MA,
Improved organizational efficiency and control costs by educating [Number] employees on resource and time management.
Developed engaging and entertaining presentations to maintain employee attention and improve impact of training.
Held demonstrations and one-on-one coaching sessions on use of [Type] equipment.
Led cross-functional training for external and internal clients and created all training materials and exams.
Held online and conference call training session to accommodate off- site employees.
Conducted evaluations and observed employee performance to identify areas of needed improvement.
Coached new managers on store procedures, policies and customer service, bolstering customer retention by [Number]%.
Developed training programs to meet company objectives.
03/2017 to 11/2018
Floor SupervisorAlorica, Inc – City, STATE,
Trained team members in successful strategies to meet operational and sales targets.
Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
Provided sales feedback to management to address concerns in sales reports.
Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Held team meetings to gain feedback, provide updates and set policies.
Used weekly financial data to analyze company growth and optimize operational strategies.
Education
Expected in 06/2006
High School Diploma: George Washington High School - Danville, VA GPA:
Expected in
: Computer Science Ferrum College - Ferrum, VA GPA:
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