business owner resume example with 14+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
The Individual
Results-focused customer relations professional with strength in communication, making/taking calls and organizing while maintaining a clean work space. Proactive leader with strengths in communication and collaboration. Proficient in leveraging positive rapport and overall customer satisfaction in knowledge to promote a better overall experience for the client. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes. Hardworking and reliable with strong ability in staying calm and collected no matter how pressing the call board may be volume wise. Offering my knowledge and vernacular ability to maintain a professional persona on a daily basis. Highly organized, proactive and punctual with team-oriented mentality.
Skills
Sales
Bookkeeping
Issue resolution
Planning and coordination
Team building and leadership
Employee coaching
Communicating with clients
Quality assurance controls
Inbound phone call management
Account updating
Providing customer support
Data entry
Data gathering
Quality assurance optimization
Customer communications
Technical troubleshooting
Resolving issues
Quality control
System documentation
Experience
Inside Sales Representative, 08/2021 - Current Midwest Veterinary Supply – Las Vegas, NV,
Helped clients select products and service plans by explaining options and suggestively selling target offerings.
Anticipated clients' needs to close high volume of sales and consistently exceed targets.
Sold home warranties products successfully by telephone, email and in-person appointments.
Tracked with Amazon CCP to stay on top of current targets and manage follow-up communications.
Retained members at 60% conversion rate with strong relationship-building and management abilities.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
Listened to customer needs to identify and recommend best products and services.
Produced sales documents, finalized deals and filed records.
Contacted new and existing customers to discuss product and service solutions.
Cultivated and strengthened customer relationships to drive revenue growth.
Demonstrated exceptional consultative selling skills from initial rapport to needs assessment to solution delivery.
Negotiated prices, terms of sale and service agreement to close transactions.
Investigated sales and service issues to provide successful resolutions.
Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
Maintained detailed account records and contact logs to facilitate sales process.
Offered products to meet needs of wholesale customers and developed new products and services with help of customer feedback.
Delivered superior customer support to improve account retention rate.
Exceeded daily customer call quota by measuring input against goal and holding self accountable.
Grew quarterly sales reliably with great communication and sales abilities.
Service Representative, 10/2020 - 03/2021 Safelite Autoglass – Naples, FL,
Resolved customer concerns with friendly and knowledgeable service.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Scheduled and confirmed appointments.
Provided exceptional customer service through effective telephone communication and follow-ups.
Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
Answered telephones and directed calls to appropriate staff members.
Business Owner, 01/2017 - 01/2020 In-N-Out Burger - Corporate – Las Vegas, NV,
Conferred with customers to understand needs and finalize purchase orders.
Developed business objectives and strategies to define goals and methods for achievement.
Set pricing structures according to market analytics and emerging trends.
Managed organizational budget and finances.
Assessed, optimized and elevated operations to target current and expected demands.
Oversaw business operations by doing everything a sole proprietorships company would do.
Built and enhanced relationships with clients to boost revenue.
Maintained records for sales in production, inventory, income, and expenses.
Pipe Liner and Fitter, 04/2014 - 01/2017 Cheaper Than Dirt Excavation – City, STATE,
Tested, diagnosed and replaced defective equipment.
Installed water, sewer and storm drain systems, laying as many as 2400 feet per day.
Put in new fire hydrants, gate valves and fire lines to support city requirements.
Operated heavy equipment, moving heavy machinery, piping and supplies to target locations.
Located underground utilities in preparation for digging and marked locations to prevent damage.
Backfilled excavated locations after completion of work to protect piping and prepare for final grading.
Cut pipes to correct sizes for specific project requirements using specified tools.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Handled all delegated tasks, including unruly customers.
Improved customer satisfaction by finding creative solutions to problems.
Recognized by management for providing exceptional customer service.
Exotic Animal Caretaker/ Curator, 04/2009 - 11/2014 Staples Safari And Animal Magic – City, STATE,
Stayed on top of housekeeping requirements such as laundry, sweeping and disinfection during slow periods.
Followed consistent safety procedures, including maintaining visible pet identification and checking tags to minimize care errors.
Maintained clean and orderly play yards, kennels and cages.
Assisted grooming staff with nail clipping, fur blow drying and combing out matted fur during high-volume periods, including holidays.
Treated basic wellness issues such as superficial wounds and called in veterinarian assistance for more complex concerns.
Monitored safety and security of every animal to prevent injuries from other animals or environmental hazards.
Washed, groomed and trimmed each animal to enhance coat health.
Adhered to all pet care plans, medication requirements and dietary restrictions while providing care.
Unloaded and organized supplies and product inventory to maximize team efficiency.
Offered every owner exceptional customer service and support, as well as top-notch care to each animal.
Prepared food and formulas to meet individual needs of animals under care with safe and nutritious meals.
Removed animal waste from kennels, runs and exercise areas, placing in trash receptacles or in-ground septic systems.
Bathed animals to remove dust, debris or contaminants and maintain wellbeing.
Collected and documented animal information such as weight, size, physical condition and food intake.
Butcher, 02/2005 - 01/2009 Whole Foods Market – City, STATE,
Maintained proper food temperatures for over 75 different meat products.
Filled daily specialized requests and completed wholesale orders.
Closely monitored display and refrigerator temperatures to ensure safety and quality of products.
Increased meat sales through effective merchandising and product displays.
Enforced approved safety codes and cultivated orderly and systematic environment.
Kept detailed records of meat cuts to ensure accurate inventories.
Handled all cash and card transactions daily.
Cut, wrapped, weighed and labeled orders for customers.
Properly stored meat to decrease waste and increase product freshness span.
Educated customers on meat choices and preparation methods to increase sales.
Answered customer questions about specific products and cut meats to specifications.
Performed site evaluations, customer surveys and team audits.
Recognized by management for providing exceptional customer service.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education and Training
High School Diploma: , Expected in 05/2005 - Brittain Academy - Thomasville, GPA: Status -
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