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Business Owner Resume Example

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BUSINESS OWNER
Summary

Friendly and efficient customer service team member devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable about professional standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.

Capable, goal driven and knowledgeable about managing customer based routes while providing top-notch customer service to customers. Efficient, well-organized and service-oriented team player focused on keeping customers happy and surpassing sales and support objectives. Experienced in managing paperwork, collecting payments and resolving issues.

Personable and dedicated Customer Service skills with extensive experience at building strong relationships by recognizing customer needs . Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills
  • Cost analysis and savings
  • Sales strategy
  • Issue resolution
  • Goal setting
  • Performance improvements
  • Schedule management
Experience
04/2016 to 11/2019
Business OwnerBrenntag - Cleveland , OH
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Leveraged social media, including Facebook, to expand market reach and facilitate sales agent recruitment.
  • Conferred with customers to understand needs and finalize purchase orders.
  • Reconciled daily sales, returns, and financial transaction reports and prepared bank deposits.
02/2011 to 06/2016
Warehouse ManagerNorth American Imaging - City , STATE

Full responsibility of all inventory control and warehouse duties on a day to day basis.

  • Maximized warehouse efficiency by dispatching crews and coordinating optimal daily schedules.
  • Satisfied reporting requirements with timely and accurate logging of daily activities.
  • Project managed warehouse system updates to increase productivity and reduce errors.
  • Established and maintained good relations with customers, vendors and transport companies.
  • Applied schedule, organizational and routing knowledge to enhance delivery planning.
  • Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
  • Prepared inventory for shipment by attaching tags and labels, preparing shipment documents and securing products on pallets.
  • Complied with all local, state and federal requirements involving shipping and handling of hazardous materials.
  • Generated shipping documents including packing lists and invoices using UPS Worldship, FedEx Ship Manager, DHL, United, T&T, Bax and many other trucking companies.
  • Efficiently dealt with changes, delays and unexpected events to ensure customers received products on time.
  • Maintained accurate and current order and shipment forms, inventory documentation and customer records.
  • Managed day-to-day shipping and receiving, typically overseeing more than 60 packages in 24-hour period.
  • Coordinated maintenance on physical condition of warehouse and equipment, routinely assessing each for needed repairs, updates or replacements.
  • Used logistic appointment scheduling software to track orders, provide updates and confirm deliveries.
  • Maintained knowledge of federal, state and local regulations to enforce adherence to requirements in daily operations and advise management on policy changes necessary for compliance.
  • Examined incoming shipments to verify quantity and quality, returning unacceptable shipments to suppliers for refunds or replacement.
  • Adhered to company audit rules during inventory counts with 100% accuracy.
  • Researched issues to address shipping errors and packaging mistakes.
  • Reconciled accounting records including shipping and receiving logs and purchase orders.
  • Planned and implemented layout enhancements to promote efficiency and maximize space utilization.
01/2000 to 09/2010
Owner / OperatorClear Image Detailing - City , STATE
  • Planned and executed, with strong customer service, dedication and professional sales direction to build a loyal and profitable customer foundation.
  • Responsibility in the process of cleaning and preserving a vehicle with careful attention to the most intricate details.
  • Strong management skills in the manufacturing, leasing and sales of all equipment on and off line.
  • Trained internal staff members on administrative processes, work instructions and procedures to facilitate consistent and seamless company operations.
  • Led complete review of operational costs and potentially wasteful practices, resulting in minimal cost increases as company headcount and business volume skyrocketed.
  • Proved my loyalty, extensive knowledge, hard work and reliable work ethic to my customer base to gain trust for easy up sell and positive financial growth to my company.
Education and Training
06/1993
High School DiplomaAdolfo Camarillo High School - City, State
  • 3.85 GPA
  • Completed continuing education in Business Management at Ventura Community college.
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How this resume score could be improved?

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Resume Overview

School Attended

  • Adolfo Camarillo High School

Job Titles Held:

  • Business Owner
  • Warehouse Manager
  • Owner / Operator

Degrees

  • High School Diploma

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